{"id":2777894,"url":"https://alion.io/job/freespace-senior-field-service-engineer","title":"Senior Field Service Engineer","company":{"id":2511745,"name":"Freespace","domain":"afreespace.com","url":"https://alion.io/company/afreespace","size_band":"501-1000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Keka","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Field & Service","role_family":"Field & Service","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Mumbai, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":765000,"max":918000,"currency":"INR","period":"year","gross":null,"usd_annual":9700},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Amazon S3","optional":true},{"name":"AWS","optional":true},{"name":"AWS Lambda","optional":true},{"name":"SQL","optional":true}],"status":"live","first_seen_at":"2026-09-24T07:56:12Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-10-23T08:20:29Z","board_verified":true,"closed_at":null,"days_open":29,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":29},"description":"Key Information:\nRole Title: Senior Field Service Engineer\nReports To: Team Manager\nLocation: Embassy 247 IT Park, Vikhroli, Mumbai\nWorkplace type: Hybrid\nExperience level: 4-8 years\nSkills we consider: (3As) Adaptability, Accountability and Attention to detail\nAbout Freespace (afreespace.com):\nWe’re a workplace technology company helping organizations to achieve three key outcomes:\nRight size, right design: Enabling informed decisions using real-time data to achieve portfolio optimization and the right workplace design\nSmart building automation: Streamlining processes by simplifying complex seating requirements and through occupancy-driven control and automation\nExceptional employee experiences: Maximizing the benefits of the office by providing employees with the tools to find and reserve spaces, connect with each other and enjoy optimal working conditions\nTo achieve these outcomes, we provide an integrated platform that delivers actionable workplace intelligence, through a real-time analytics platform, workplace sensors, employee experience app, signage and space management solutions. We have recently been recognized with a nomination for the IFMA New York Awards of Excellence in the Sustainability category, underscoring their achievements in fostering adaptive, efficient, and sustainable work environments.\nAbout Role:\nAs a System Engineer, you bring best practices to execute system set-up for system backend configuration to yield analytics model and bring an engineering mindset to discussion on how data is populated from its source Sensor devices to its use in providing the real estate optimization solutions.\nYou are analytic and bring structure to your work, you champion consistency and predictability and you are self-driven and motivated. You enjoy collaborating with different stakeholders to drive a system setup and are naturally able to collaborate with Installers, project engineers, device engineers as well as product & business people.\nBecome an established technical troubleshooting “expert” supporting & providing guidance to the Field Engineers globally to install Freespace products and resolve issues with products/connectivity.\nResponsible for on-site deployments, post install reports, backend changes as per field inputs, System go-live and analytics set-up.\nProvide technical expertise for all questions arising during the trouble shooting process. Respond to questions arising from different client stakeholders with corresponding technical responses.\nUse your project and internal / client stakeholder management expertise to develop, agree and deliver technical projects for larger complex issues.\nIdentify trends and potential problem sources escalating, where necessary. Gather data and share finding\nInvestigate queries and liaise with product team, if necessary, to ensure problems are resolved. Determine the root cause issues and thoroughly document resolutions and workarounds as Knowledge Based articles.\nLead and participate in continuous improvement reviews to evaluate the process and identify areas for development.\nBe competent with how internal & external third-party platforms operate. Establish key contacts & relationships with internal & external colleagues.\nAct as a primary interface with the Development Team on any escalations from client users and own the resolution path for detailed technical solutions to issues.\nDevelop and regularly maintain a great general knowledge of all Freespace products to help define new ways of trouble shooting & investigation issues.\nCoordinate with Support team & Account Management in the organization to provide updates on issues identified & working progress.\nThe Person:\nA genuine commitment to placing the customer first.\nA positive can-do attitude, able to work on own initiative.\nAbility to make decisions, compile reports based on data analytics.\nAble to work fast and solve problems under pressure at times of high workload and competing priorities.\nRemain focused, composed, optimistic and flexible in difficult situations, resilient and bounce back from failures or disappointments.\nFocuses on results and desired outcomes and how best to achieve them.\nComfortable working with ambiguity & to question to gain full understanding.\nAn ongoing commitment to learning and self-improvement.\nA willing and helpful person who thrives on providing support for the team to achieve their goals.\nFlexible; willing to shift work hours where needed to support global field Operations in a 24*7 rotational setup.\nRequired skills & experience:\nBachelor’s degree in ENTC, Electronics, or relevant engineering stream.\nMinimum 5 years of experience in network and control systems.\nKnowledge of network services.\nKnowledge of Router and AP troubleshooting.\nCCNA certification/ knowledge is good to have.\nStrong cause-effect analytical abilities to solve problems.\nUnderstanding Prod and AWS (Lambda, Athena, S3) would be great to have.\nSQL proficiency medium to expert level.\nStrong problem-solving skills\nTeam coordination experience.\nExcellent communication skills.\nExcellent Inter-personal Skills\nBehaviors and Mindset:\nBe passionate about understanding the business problem and using data to tell the stories in delivering solutions that drive client decisions.\nA keen solution mindset that helps users achieve the best out of a product feature.\nClarity of thinking and an ability to explain complex logic and reasoning in simple language.\nConvincing and confident with technical knowledge, yet humble and inclusive in getting buy-in from clients and partners.\nHighly organized, able to manage multiple projects simultaneously.\nExtremely client focused as well as flexible and agile; able to adapt quickly and responsively to client needs.\nEnsure high standards by instilling data quality checks, code reviews, and documentation in work and team practices.\nAble to challenge solutions and processes in creating the best products and environment to work.\nUnafraid to own mistakes. \nWhy apply:\nIf you are looking for a role that combines technical ability and infrastructure management within a cutting-edge, growing Global tech business, then this could be the role for you. If you meet the requirements above, then we’d love to hear from you.","description_format":"text","description_chars":6251,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"India","iso":"IN","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Professional Services","Real Estate","Space & Aerospace"],"lifecycle":[{"event":"open","at":"2026-10-17T10:20:07Z"}],"visa":[],"liveness":{"score":59,"band":"ok","label":"Likely open","p_open":1,"p_active":0.788,"p_room":0.75,"age_days":28,"expected_fill_days":36,"reasons":["conf:2","win:late"],"computed_at":"2026-10-23T05:54:15Z"},"pay":{"stated_usd_annual":9700,"is_top_pay":false},"html_url":"https://alion.io/job/freespace-senior-field-service-engineer","json_url":"https://alion.io/job/freespace-senior-field-service-engineer.json","meta":{"generated_at":"2026-10-23T09:02:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14527,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-24T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2511745},"rest":"https://alion.io/mcp/rest/get_company?id=2511745"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffreespace-senior-field-service-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffreespace-senior-field-service-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffreespace-senior-field-service-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/freespace-senior-field-service-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffreespace-senior-field-service-engineer"}]}