{"id":3759740,"url":"https://alion.io/job/freestar-senior-customer-success-manager","title":"Senior Customer Success Manager","company":{"id":35836,"name":"Freestar","domain":"freestar.com","url":"https://alion.io/company/freestar","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"unspecified","remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-04T17:03:51Z","employer_posted_date":"2026-11-04","last_verified_at":"2026-11-06T09:16:04Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Senior Customer Success Manager\nAbout the Role\nFreestar's publishers need partners who can grow with them - and the Senior CSM role exists for someone who brings that depth. You own a portfolio of Freestar's more complex, higher-stakes publisher relationships, operating with a level of autonomy and strategic influence that goes beyond day-to-day account management.\nYou've been in this industry long enough to have developed real pattern recognition. You know what good monetization looks like across different publisher types, you can spot a floor pricing problem before it shows up in the numbers, and you've had enough difficult client conversations to navigate them without breaking a sweat. You don't need a playbook for every situation - and when one is missing, you help build it.\nThis role sits at the intersection of trusted advisor and yield expert. Your publishers should feel like they have a genuine advocate inside Freestar, and your peers should feel like they have a resource they can learn from.\nWhat You'll Do\nPublisher Partnership\nOwn a portfolio of Freestar's more complex publisher accounts, serving as their primary strategic point of contact\nLead executive business reviews with a clear point of view - not just a performance recap, but a forward-looking perspective on where the relationship should go\nBuild deep, multi-threaded relationships within publisher organizations, spanning revenue, ad ops, product, and editorial\nAnticipate risks and opportunities before they're surfaced by the publisher, and come to every conversation prepared with a recommendation\nYield & Optimization\nTake ownership of performance analysis end-to-end - identifying trends, forming hypotheses, designing tests, and tracking outcomes across your portfolio\nDrive more sophisticated optimization work: auction dynamics, floor pricing strategy, identity and audience approaches, format diversification, and the interplay between user experience and revenue\nServe as a technical resource for both your publishers and your peers - able to go deep on programmatic mechanics and explain them clearly to any audience\nCollaborate with yield, demand, and product teams on bespoke solutions for accounts with unique needs or meaningful scale\nStrategic Growth\nIdentify and develop expansion opportunities that are genuinely additive - new products, formats, or services that make sense for each publisher's specific situation\nContribute meaningfully to renewal conversations, bringing a clear account narrative and commercial instincts to the table\nFlag patterns you're seeing across your portfolio that could inform product development, demand strategy, or CS process improvements\nTeam Contribution\nMentor and support junior CSMs, sharing your experience and helping elevate the team's collective standard\nHelp build and refine playbooks, QBR templates, and best practices based on what you're learning in your accounts\nContribute to onboarding and training as a subject matter resource\nWhat We're Looking For\n5-8 years of experience in customer success, account management, or a publisher-facing role within ad tech or programmatic advertising\nProven track record managing complex, high-value accounts with multiple stakeholders\nDeep, working knowledge of the programmatic ecosystem - header bidding, floor pricing, auction mechanics, yield optimization, GAM, and identity solutions\nStrong analytical instincts: you're comfortable owning performance analysis independently and turning data into a clear narrative\nExecutive presence and communication skills - able to hold a room at the VP or C-suite level without leaning on a script\nA coaching mindset - you share what you know and make the people around you better\nSelf-directed and proactive; you manage a complex book without needing to be prompted\nBonus points for:\nExperience on the publisher side - you've sat in the seat your partners are sitting in\nFamiliarity with identity and audience solutions (UID2, RampID, first-party data strategies)\nExperience with CMP/consent frameworks and their downstream monetization impact\nComfort with CS and CRM platforms and using data to manage a book systematically","description_format":"text","description_chars":4158,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Advertising","Travel Technology"],"lifecycle":[{"event":"open","at":"2026-11-04T18:11:31Z"}],"visa":[],"liveness":{"score":95,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.946,"p_room":1,"age_days":1,"expected_fill_days":35,"reasons":["conf:1","urgency","win:early"],"computed_at":"2026-11-06T05:58:05Z"},"pay":null,"html_url":"https://alion.io/job/freestar-senior-customer-success-manager","json_url":"https://alion.io/job/freestar-senior-customer-success-manager.json","meta":{"generated_at":"2026-11-06T12:24:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":22551,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-07T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":35836},"rest":"https://alion.io/mcp/rest/get_company?id=35836"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffreestar-senior-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffreestar-senior-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffreestar-senior-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/freestar-senior-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffreestar-senior-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3759740}},{"tool":"search_jobs","arguments":{"company":"freestar.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3759740},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); 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