{"id":2748353,"url":"https://alion.io/job/freightliner-digital-engagement-specialist","title":"Digital Engagement Specialist","company":{"id":1891119,"name":"Freightliner","domain":"freightliner.com","url":"https://alion.io/company/freightliner-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":100,"open_postings":8,"ghost_share":0,"stale_share":0.125,"repost_share":0,"time_to_fill_p50_days":10,"computed_at":"2026-10-20T05:45:00Z"}},"role":null,"role_family":null,"seniority":"junior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fort Mill, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":78000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false},{"name":"Confluence","optional":false},{"name":"Jira","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false},{"name":"Power BI","optional":false},{"name":"Scrum","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-15T00:00:00Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-20T18:40:47Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Inside the Role\nInside the RoleThe Aftermarket Digital Experience team leads the industry with Excelerator, our cutting-edge eCommerce platform that delivers a seamless search-find-buy experience empowering customers to purchase parts today and expand into services and beyond tomorrow.\nWe’re seeking a Digital Engagement Specialist to support and execute our engagement strategy. In this role, you will identify impactful ways to connect with users across the platform. As new features and capabilities are introduced, you’ll ensure teams are equipped with the right training and marketing resources to support successful awareness and adoption. You’ll support the development of consistent, scalable training programs that deliver impactful learning experiences across the organization.\nCollaboration will be essential, you’ll partner with cross-functional teams across Parts, Connectivity, Warranty, and IT to align on goals and expand engagement initiatives. Through continuous measurement and feedback, you’ll refine your approach and demonstrate how strategic engagement and training drive confidence, performance, and long-term success.\nPosting Information\nWe provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected.\nWe Take Care of Our Team\nPosition offers a starting salary range of $78,000 to $100,000 USD\nPay offered dependent on knowledge, skills, and experience\nBenefits include 401k company contribution with company match up to 8% as well as non-elective company contribution of 3 - 7% depending on age; starting at 4 weeks paid vacation; 13+ calendar holidays; 8 weeks paid parental leave; employee assistance program; comprehensive healthcare plans and wellness programs; onsite fitness (at some locations); tuition assistance and volunteer paid time off; short-term and long-term disability plans.\nWhat You Drive at DTNA\nDesign and deliver comprehensive training programs and materials for all levels of the organization, including internal staff, dealers, and customers\nContinuously review, validate and refine the training portfolio and roadmap to ensure alignment with learning objectives and evolving business needs\nSupport the full training project lifecycle from vision and planning through instructional design, pilot testing, and deployment ensuring seamless coordination of resources, communication, and execution\nDevelop engaging training content across multiple formats, including instructor-led sessions (in-person/virtual), workshops, computer-based training (CBT), and online support tools.\nEvaluate training effectiveness by measuring return on investment (ROI) and piloting innovative techniques, tools, and delivery methods to enhance learning outcomes\nKnowledge You Should Bring\nBachelor’s degree in Business Administration, Marketing, Communications, Information Systems, or a related field\n2-4 years of experience in training, digital engagement, or business development\nProven track record of leading cross-functional initiatives and fostering effective collaboration across departments\nExceptional written and verbal communication skills, with the ability to clearly articulate training content and engage stakeholders\nSkilled in creating compelling, audience-focused presentations using visual storytelling, structured content, and visualization methods\nExperience designing and delivering scalable training programs tailored to diverse audiences and learning styles\nHighly self-motivated and capable of managing tasks independently while driving projects to completion\nProficient in Microsoft Office Suite, with working knowledge of tools like Excel, PowerPoint, and Outlook\nExceptional Candidates Might Have\nMaster’s degree in Business Administration, Marketing, Communications, Information Systems, or a related field\nProficiency in data visualization tools such as Power BI and Tableau, with the ability to build and interpret dashboards to inform strategy\nFamiliarity with Agile, Scrum, and Lean methodologies, with experience applying them in cross-functional project environments\nExperience working with Daimler Truck North America’s dealer network or within a similar automotive or manufacturing business\nExperience with Excelerator, SAP eCommerce Cloud, Jira and Confluence\nWhere We Work\nThis position is open to applicants who can work in (or relocate to) the following location(s)-\nFort Mill, SC US, Portland, OR US. Relocation assistance is not available for this position.Schedule Type:\nHybrid (4 days per week in-office / 1 day remote). This schedule builds our #OneTeamBestTeam culture, provides an unparalleled customer experience, and creates innovative solutions through in-person collaboration.At Daimler Truck North America, we recognize our world is changing faster than ever before. By listening to the needs of today, we’re building to solve with cutting-edge solutions in sustainability and future driving technology across electric, hydrogen and autonomous. These solutions, backed by years of innovative success and achievement, continue DTNA’s legacy as the undisputed industry leader. Our evolving brand portfolio is second to none, including Freightliner Trucks, Western Star, Demand Detroit, Thomas Built Buses, Freightliner Custom Chassis, and Financial Services. Together, we work as one team towards our envisioned future - building a cleaner, safer and more efficient tomorrow for all.\nThat is what we are working toward - for all who keep the world moving.\nAdditional Information\nThis position is not open for Visa sponsorship or to existing Visa holders\nApplicants must be legally authorized to work permanently in the country the position is located in at the time of application\nFinal candidate must successfully complete a criminal background check\nFinal candidate may be required to successfully complete a pre-employment drug screen\nContractors, professional services, or other contingent workers should confirm with their local agency if they are eligible to apply for FTE positions\nEEO - Disabled/Veterans\nDaimler Truck North America is committed to workforce inclusion and providing an environment where equal employment opportunities are available to all applicants and employees without regard to race, color, sex (including pregnancy), religion, national origin, age, marital status, family relationship, disability, sexual orientation, gender identity and expression (including transgender and transitioning status), genetic information, or veteran status.\nFor an accommodation or special assistance with applying for a posted position, please contact our Human Resources department at 503-745-8982 or toll free 800-206-3369. 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