{"id":2446612,"url":"https://alion.io/job/frello-customer-support-specialist-css","title":"Customer Support Specialist CSS","company":{"id":2171210,"name":"Frello","domain":"frello.fr","url":"https://alion.io/company/frello","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Welcome to the Jungle","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Lyon, France"],"countries":["FR"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":30000,"max":34000,"currency":"EUR","period":"year","gross":null,"usd_annual":38007},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T10:48:11Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-14T01:26:31Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Rejoins Frello, une entreprise à fort impact social. En tant que Customer Support Specialist, tu seras en charge de l'accompagnement des clients après la signature du contrat, de la gestion de la facturation à l'onboarding et au support client. Tu deviendras l'expert de notre plateforme et travailleras en étroite collaboration avec l'équipe produit et notre CSM.\nMissions\nAccompagner les clients de Frello après la signature du contrat, en répondant à leurs questions, en gérant leur facturation et en assurant le suivi d'une partie du portefeuille client.\nDevenir l'expert de la plateforme, capable de guider les utilisateurs sur l'ensemble des fonctionnalités, et de faire remonter à l'équipe produit les difficultés rencontrées.\nMettre en place la facturation des nouveaux clients, suivre les paiements et les relances, et traiter les modifications en cours de contrat.\nProfil recherché\n### Le candidat idéal pour ce posteTu souhaites rejoindre **une organisation à fort impact social**\nTu as **une première expérience en support client ou customer success**\n* Tu es curieux·se et tu as envie de connaître un produit dans le détail pour bien accompagner ses utilisateurs\n* Tu aimes échanger avec les clients, les guider et les voir s’emparer du produit.\n* Tu es à l'aise avec des tâches qui demandent rigueur et application\n* Tu aimes organiser, formaliser des process et trouver des façons de gagner du temps\n### Nos valeurs chez Frello\n* **Impact** : nos décisions stratégiques sont guidées par l'intérêt de nos utilisateurs ; càd des publics en insertion pour qui apprendre le français change la donne.\n* **Bienveillance** : on avance ensemble, dans un esprit d'entraide.\n* **Équilibre pro/perso** : le quotidien chez Frello est rythmé ; on garde un ADN startup, toujours prête à évoluer. Mais on veille à préserver un équilibre sain.\n* **Ambition** : être une entreprise de l'ESS ne nous empêche pas de viser haut. On cherche des profils avec une mentalité de builder, prêts à contribuer à la réflexion stratégique globale.","description_format":"text","description_chars":2032,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"French","level":"Advanced (C1)","optional":false}]},"benefits":[],"hiring_locations":[{"name":"France","iso":"FR","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Language Learning","E-learning"],"lifecycle":[{"event":"open","at":"2026-10-13T13:44:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":20,"reasons":["conf:1","win:early"],"computed_at":"2026-10-14T02:50:37Z"},"pay":{"stated_usd_annual":38007,"is_top_pay":false},"html_url":"https://alion.io/job/frello-customer-support-specialist-css","json_url":"https://alion.io/job/frello-customer-support-specialist-css.json","meta":{"generated_at":"2026-10-14T02:50:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":4345,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2171210},"rest":"https://alion.io/mcp/rest/get_company?id=2171210"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffrello-customer-support-specialist-css"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffrello-customer-support-specialist-css"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffrello-customer-support-specialist-css"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/frello-customer-support-specialist-css\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffrello-customer-support-specialist-css"}]}