{"id":489865,"url":"https://alion.io/job/frequentis-vie-customer-service-manager","title":"VIE_Customer Service Manager","company":{"id":54731,"name":"Frequentis","domain":"frequentis.com","url":"https://alion.io/company/frequentis","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Avature","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Vienna, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":51548,"max":null,"currency":"EUR","period":"year","gross":true,"usd_annual":57680},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-06T23:50:29Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-03T03:34:30Z","board_verified":true,"closed_at":null,"days_open":57,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":57},"description":"WHY FREQUENTIS\nWE ARE LOOKING FOR\nWE OFFER\nJOBS\nApply now\nService Manager (all genders)\nCustomer Services and Public Safety\nVienna FREQUENTIS AG From now on\nFull time\n:\nShare:\nShare\nJob Introduction\nFrequentis Group with headquarters in Vienna is an international supplier of communication and information systems for control centres with safety-critical tasks. Worldwide, more than 500 customers in some 150 countries with more than 45,000 workstations already trust our know-how and proven experience.\nCurrently we are looking for one Service Manager (all genders) in Public Safety.\nAs Customer Services for the installed base business, we are the contact for all customers of all Frequentis business areas.\nKey Tasks\nGeneration and handling of change requests\nBuilding and maintaining relationships with customers, partners, and subcontractors\nService management and project leadership for global service projects\nEnsuring timely incident and problem analysis and resolution in close collaboration with Service and Product Engineers\nIdentification of optimization potential and development of customer growth plans within the lifecycle management framework\nDevelopment of technical solutions, creation of documentation, and support of Pre-Sales and Sales activities\nKey Qualifications\nSeveral years of work experience as a Service Delivery Manager (all genders)of international service/IKT projects\nCompleted education with IT focus and good generalist IT Know-How \nOperational experience (managed services) is an must\nExcellent English language skills (written and spoken), German is an additional asset \nWillingness to travel worldwide (20-30%)\nOur Values\nAround 2,900 employees are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities. In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable.\nBenefits\nWorking at Frequentis means making the world a safer place every day, enjoying long-term career opportunities, and benefiting from numerous employee benefits. These include, among others, a working time model based on trust, the option to work from home, a choice of IT equipment, a public transport ticket for Vienna or a parking space subject to availability, our Lunch Bonus in the office, the option to take a sabbatical, a comprehensive onboarding programme, and numerous opportunities for professional and personal development. You can find even MORE benefits on our careers website.\n TRUSTED OFFICE HOME MODERN PUBLIC TRANSPORT / MENTORING TRAININGS\n FITNESS WORKING HOURS RESTAURANT OFFICE IT-EQUIPMENT PARKING SPACE PROGRAM & CO \nBenefits\nWorking at Frequentis means making the world a safer place every day, enjoying long-term career opportunities, and benefiting from numerous employee benefits. These include, among others, a working time model based on trust, the option to work from home, a choice of IT equipment, a public transport ticket for Vienna or a parking space subject to availability, our Lunch Bonus in the office, the option to take a sabbatical, a comprehensive onboarding programme, and numerous opportunities for professional and personal development. You can find even MORE benefits on our careers website.\n TRUSTED OFFICE HOME MODERN PUBLIC TRANSPORT / MENTORING TRAININGS\n FITNESS WORKING HOURS RESTAURANT OFFICE IT-EQUIPMENT PARKING SPACE PROGRAM & CO \nSalary\nThe remuneration for this position consists of: The collective agreement minimum salary of EUR 51,548 gross per year (based on a 38.5 hour week) PLUS an overpayment in line with the market depending on your professional qualifications and experience. What else is important to you? We look forward to receiving questions from our future #ExpertsForASaferWorld.\n\nApply now\nDiscover the best way of working\n\nLisa Panzitt (ehem. Schirmbrand)\nTalent Acquisition & Employer Branding\n| \n| Social media contact\nI have studied business education, and already during my time at university, I discovered my passion for recruiting and employer branding. I care deeply about to find motivated individuals who enjoy their work for Frequentis.\nBecome part of Frequentis and apply now - our CV parsing will make your application easier and faster!\nApply now\nAt Frequentis we don’t just create innovations,we create a kind of wonderto make the world a safer place.\nREAD MORE ABOUT FREQUENTIS\nCAREER AWARDS","description_format":"text","description_chars":4819,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"German","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Public Transport","Military Communication","Air Traffic Control"],"lifecycle":[{"event":"open","at":"2026-09-06T23:50:29Z"}],"visa":[],"liveness":{"score":15,"band":"cold","label":"Long shot","p_open":1,"p_active":0.436,"p_room":0.35,"age_days":57,"expected_fill_days":23,"reasons":["conf:2","velocity","win:tail"],"computed_at":"2026-11-03T05:54:40Z"},"pay":{"stated_usd_annual":57680,"is_top_pay":false},"html_url":"https://alion.io/job/frequentis-vie-customer-service-manager","json_url":"https://alion.io/job/frequentis-vie-customer-service-manager.json","meta":{"generated_at":"2026-11-03T07:00:37Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9840,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-04T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":54731},"rest":"https://alion.io/mcp/rest/get_company?id=54731"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffrequentis-vie-customer-service-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffrequentis-vie-customer-service-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffrequentis-vie-customer-service-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/frequentis-vie-customer-service-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffrequentis-vie-customer-service-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":489865}},{"tool":"search_jobs","arguments":{"company":"frequentis.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":489865},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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