{"id":284357,"url":"https://alion.io/job/fresco-customer-success-manager","title":"Customer Success Manager","company":{"id":720372,"name":"Fresco","domain":"fresco.build","url":"https://alion.io/company/fresco-5","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Work at a Startup","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["San Francisco, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":100000,"max":120000,"currency":"USD","period":"year","gross":null,"usd_annual":120000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"LinkedIn","optional":false}],"status":"live","first_seen_at":"2026-09-05T13:49:22Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-11-09T23:09:44Z","board_verified":true,"closed_at":null,"days_open":65,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":65},"description":"America is in a housing crisis that starts with one simple problem: It’s almost impossible to predict how much buildings will cost.\nFresco is solving this problem. We’ve built the category leader in estimating software, scaled past $1M in ARR in just 5 months, and work with some of the largest players in the industry.\nCustomer success is a critical function here. You’ll help customers access the value they’ve paid for, and create the bedrock of our growth.\nThis is a significantly different job than most CSM opportunities.\nYou’ll work directly with senior leadership: Our CEO personally leads our customer success team. At Fresco, you’ll have a rare opportunity to help shape our CS playbook and grow your skills with tight feedback loops.\n\nOur customers are motivated, and our product is the best in class: Customers are looking actively for our product, curious about our solution, and invested in making things work. We have the most market penetration, and our product is the best in the industry.\n\nYou’ll have dedicated engineering support: We automate most of the manual work that CSMs usually do, giving you more time to connect directly with customers.\n\nYou’ll have real upside: Your comp includes a variable component linked to retention. You’ll be paid commensurate with your impact.\n\nUser empathy is the most important quality for a Fresco CSM. It also helps if you’re…\nExceptional with people: You give customers the \"warm and fuzzies.\" You make them feel heard, build trust quickly, and know how to manage difficult conversations without losing the relationship\n\nProduct-minded: You’re able to distinguish between user error and product weaknesses, and surface the latter to engineering for a fix\n\nA clear, direct communicator: Equally comfortable with an estimator on the shop floor as with a VP of Operations\n\nOrganized: You’re able to keep track of customer issues and tickets related to fixes\n\nThis is a full-time, in-person role based out of SF. Hours are 8AM-5PM, M-F.\nHow to Apply\nPlease record a 1-minute video introducing yourself and send it to arvind at fresco-ai.com alongside your resume and LinkedIn profile.\nPlease record a 1-minute video introducing yourself, and send it to  alongside your resume and LinkedIn profile.","description_format":"text","description_chars":2273,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["AI Agents","Construction Management Software"],"lifecycle":[{"event":"open","at":"2026-09-05T13:49:22Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-09T07:32:21+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.467,"p_room":0.28,"age_days":64,"expected_fill_days":26,"reasons":["conf:2","win:tail","crowd:"],"computed_at":"2026-11-09T06:03:00Z"},"pay":{"stated_usd_annual":120000,"is_top_pay":true},"html_url":"https://alion.io/job/fresco-customer-success-manager","json_url":"https://alion.io/job/fresco-customer-success-manager.json","meta":{"generated_at":"2026-11-10T03:05:45Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7180,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-11T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720372},"rest":"https://alion.io/mcp/rest/get_company?id=720372"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffresco-customer-success-manager"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffresco-customer-success-manager"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffresco-customer-success-manager"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fresco-customer-success-manager\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffresco-customer-success-manager"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":284357}},{"tool":"search_jobs","arguments":{"company":"fresco.build","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":284357},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}