{"id":2437559,"url":"https://alion.io/job/fresh-prints-customer-service-associate","title":"Customer Service Associate","company":{"id":6324,"name":"Fresh Prints","domain":"freshprints.com","url":"https://alion.io/company/fresh-prints","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":78,"open_postings":12,"ghost_share":0,"stale_share":0.833,"repost_share":0.083,"time_to_fill_p50_days":23,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines","Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":550,"max":700,"currency":"USD","period":"month","gross":null,"usd_annual":8400},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-09T12:56:13Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-15T02:10:52Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Support a multi-million dollar business' supply-chain & logistics team\nFresh Prints is a New York-based custom apparel startup. We work with talented student entrepreneurs and provide the working capital, training, and support they need to build businesses at their schools.\nThe Customer Experience Associate (what we call the role internally) is responsible for providing timely, accurate, and professional support to customers across multiple communication channels like email, text, chat, and call. This role focuses on resolving incoming client inquiries efficiently while maintaining high-quality service standards and contributing to a positive overall customer experience.\nPerformance Expectations\nA successful associate will:\nConsistently meet productivity and quality benchmarks\nDemonstrate strong attention to detail in documentation and communication\nApply feedback to reduce repeat errors\nShow ownership of tickets from start to resolution\nPrioritize customer-first decision-making\nMaintain reliability and accountability during assigned shifts\nKey Responsibilities\nRespond to customer inquiries via email, chat, text, and/or phone in a timely and professional manner\nResolve customer issues accurately while adhering to company policies and service standards\nMaintain detailed and accurate documentation in tickets and internal systems\nEnsure proper ownership of customer conversations, including follow-ups and handoffs\nMeet or exceed defined performance metrics (e.g., QA score, response time, resolution time, tickets per shift)\nCollaborate with cross-functional teams (Sales, Operations, Production, etc.) to support customer needs\nMaintain professionalism and brand standards in all client-facing communication\nContribute to process improvements by identifying recurring issues or inefficiencies\nEligibility and Qualifications\nAt least 1.5 years of experience in customer support, client services, or a similar customer-facing role\nComfortable working in a fast-paced, metrics-driven environment\nStrong written communication skills with the ability to maintain a professional brand voice\nSkills and Competencies\nStrong written and verbal communication skills\nAttention to detail and organizational ability\nProblem-solving and critical thinking skills\nAbility to manage multiple conversations simultaneously\nBasic data and system navigation skills (CRM, ticketing systems, spreadsheets)\nAbility to work independently while knowing when to escalate\nJob Location: Work From Home / Remote\nWorking Hours (after training period): 5:00 AM to 2:00 PM Philippine Time, Monday to Friday\nIMPORTANT NOTE: Training period will take around 1-2 months, with the timings of 9:00 PM - 6:00 AM Philippine Time, Monday to Friday\nMonthly Salary: Between $550 to $700 base (depending on experience)\nAt Fresh Prints, we deeply value the long-term contributions of our team. To recognize and celebrate that commitment, we offer a 2-month paid Sabbatical to eligible employees.\nFresh Prints never charges any money during the hiring process. If you’re asked to pay for a job, it’s not real.\nFresh Prints is an equal employment opportunity employer and promotes diversity; actively encouraging people of all backgrounds, ages, LGBTQ+, and those with disabilities to apply.","description_format":"text","description_chars":3265,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-10-13T11:13:27Z"}],"visa":[],"liveness":{"score":19,"band":"cold","label":"Long shot","p_open":1,"p_active":0.433,"p_room":0.45,"age_days":35,"expected_fill_days":23,"reasons":["conf:3","stale_co","win:tail","comp:junior"],"computed_at":"2026-10-15T05:46:00Z"},"pay":{"stated_usd_annual":8400,"is_top_pay":false},"html_url":"https://alion.io/job/fresh-prints-customer-service-associate","json_url":"https://alion.io/job/fresh-prints-customer-service-associate.json","meta":{"generated_at":"2026-10-15T05:56:19Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":8872,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6324},"rest":"https://alion.io/mcp/rest/get_company?id=6324"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffresh-prints-customer-service-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffresh-prints-customer-service-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffresh-prints-customer-service-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fresh-prints-customer-service-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffresh-prints-customer-service-associate"}]}