{"id":3624368,"url":"https://alion.io/job/fresh-prints-customer-support-associate","title":"Customer Support Associate","company":{"id":6324,"name":"Fresh Prints","domain":"freshprints.com","url":"https://alion.io/company/fresh-prints","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":24,"computed_at":"2026-11-07T05:47:08Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["Manila, Philippines","Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":{"min":700,"max":null,"currency":"USD","period":"month","gross":null,"usd_annual":8400},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-02T19:25:40Z","employer_posted_date":"2026-11-02","last_verified_at":"2026-11-07T15:20:36Z","board_verified":true,"closed_at":null,"days_open":4,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":4},"description":"Customer Support Associate - SeatGeek Job Description\nLocation: Remote - Philippines\nWorking hours: 8AM - 5PM EST\nWorking days: 5 working days in a week with 2 days off in a row\nCompensation: $700 per month\nAbout SeatGeek\nSeatGeek believes live events are powerful experiences that unite humans. With our technological savvy and fan-first attitude, we’re simplifying and modernizing the ticketing industry.\nAs a Customer Support Representative supporting SeatGeek through Frontier, you’ll help fans navigate every stage of their live-event experience. From accessing tickets before a major game to resolving an unexpected issue close to event time, you’ll provide clear, empathetic, and dependable support when customers need it most.\nYou’ll assist customers through phone, email, and live chat while developing a strong understanding of SeatGeek’s platform, policies, and customer experience standards. This is a great opportunity for someone who enjoys solving problems, communicating with people, and creating positive experiences in a fast-moving environment.\nWhat you’ll do\nSupport SeatGeek customers through phone, email, and live chat\nHelp customers with questions related to ticket purchases, ticket delivery, transfers, account access, payments, refunds, and event changes\nInvestigate customer concerns using SeatGeek’s systems, policies, and internal resources\nCommunicate clearly and empathetically, particularly when customers are dealing with urgent or frustrating situations\nTake ownership of customer issues and work toward accurate, timely, and practical resolutions\nDocument customer interactions and resolutions accurately\nIdentify situations that require additional support and escalate them through the appropriate channels\nMeet expectations related to customer satisfaction, quality, productivity, attendance, and schedule adherence\nParticipate in regular coaching, quality reviews, training, and team meetings\nFollow all customer-data, account-security, confidentiality, and information-security requirements\nShare recurring customer concerns and process gaps with the Team Lead to help improve the overall fan experience\nCollaborate closely with teammates and internal partners to create a consistent and reliable customer experience\nWhat you have\nAt least two years of experience in customer support, customer service, contact-center operations, or another customer-facing role\nStrong spoken and written English\nExperience assisting customers through phone, email, or live chat; experience working across multiple channels is preferred\nA customer-first mindset and the ability to remain calm and helpful during difficult conversations\nStrong problem-solving skills and the judgment to determine when an issue should be resolved independently or escalated\nHigh attention to detail and the ability to document information accurately\nComfort learning new systems, policies, and workflows\nAbility to manage multiple priorities in a fast-paced environment\nA track record of reliability, punctuality, and ownership\nOpenness to feedback and the ability to apply coaching quickly\nA collaborative, “one team” approach to working with colleagues\nRemote-work requirements\nA reliable computer and headset with a microphone for the training period (work equipment is provided once you join the live team) \nA stable high-speed internet connection suitable for voice and video calls\nA dependable backup internet connection\nA quiet and professional workspace\nAbility to meet SeatGeek and Frontier’s information-security and workspace requirements\nTraining\nYour journey starts with an advanced assessment sessions conducted by Frontier to set you up for success from day one. You’ll get hands-on with SeatGeek’s platform, support tools, and phone, email, and chat workflows, practice with realistic customer scenarios, and learn directly from experienced coaches and teammates who want you to thrive.\nBy the end, you’ll have the product knowledge, confidence, and skills to handle live customer conversations with ease. Your $700 monthly compensation begins when you join the live support team after completing training.\nTo join the live team, you’ll meet the program’s standards for attendance, knowledge, quality, security, and customer simulations. Everyone who completes it graduates ready to deliver great support and make a real difference for fans.\nWhy you’ll love this role\nYou’ll help fans enjoy memorable sports, concert, theater, and live entertainment experiences\nYou’ll solve meaningful customer problems rather than simply provide scripted responses\nYou’ll be part of a new team and have the opportunity to help shape how it grows\nYou’ll gain experience supporting a leading technology platform in the live-events industry\nYou’ll work with a collaborative team that values ownership, transparency, and continuous improvement\nCompensation and benefits\nMonthly compensation: $700 per month, beginning when you join the live support team\nFull-time, remote working arrangement\nWork equipment provided","description_format":"text","description_chars":5017,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[{"name":"Philippines","iso":"PH","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-11-02T19:25:54Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.859,"p_room":1,"age_days":4,"expected_fill_days":24,"reasons":["conf:2","win:early","comp:junior,attention"],"computed_at":"2026-11-07T05:47:08Z"},"pay":{"stated_usd_annual":8400,"is_top_pay":false},"html_url":"https://alion.io/job/fresh-prints-customer-support-associate","json_url":"https://alion.io/job/fresh-prints-customer-support-associate.json","meta":{"generated_at":"2026-11-07T19:21:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29985,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-08T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6324},"rest":"https://alion.io/mcp/rest/get_company?id=6324"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffresh-prints-customer-support-associate"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffresh-prints-customer-support-associate"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffresh-prints-customer-support-associate"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fresh-prints-customer-support-associate\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffresh-prints-customer-support-associate"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3624368}},{"tool":"search_jobs","arguments":{"company":"freshprints.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3624368},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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