{"id":3005593,"url":"https://alion.io/job/fresh-prints-sales-operations-coordinator-skylight","title":"Sales Operations Coordinator - Skylight","company":{"id":6324,"name":"Fresh Prints","domain":"freshprints.com","url":"https://alion.io/company/fresh-prints","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":77,"open_postings":13,"ghost_share":0,"stale_share":0.846,"repost_share":0.154,"time_to_fill_p50_days":22,"computed_at":"2026-10-27T05:46:45Z"}},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines","Philippines"],"countries":["PH"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":7000,"max_usd":18500,"period":"year","method":"role_seniority_country_remote_cell","sample_n":11},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Shopify","optional":false}],"status":"live","first_seen_at":"2026-10-21T13:33:42Z","employer_posted_date":"2026-10-21","last_verified_at":"2026-10-27T17:25:26Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Customer Service Agent - Phone \nAbout Frontier\nFrontier (www.hirefrontier.com) is a New York based, fast-growing, fully-remote, 150-person company that has most of our team in India and Philippines. Here at Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people, and we place them into the best companies. We got so good at it that we decided to spin out a new company to focus exclusively on that and call it Frontier.\nThink of us as your personal talent agent, and good luck with the application :)\nAbout the Client\nSkylight specializes in the production of digital photo frames. These frames are designed to display digital photos in a way that is easy to manage and share with family and friends. Skylight Frame's products typically feature high-resolution screens and can be connected to the internet, allowing users to send photos directly to the frame from their smartphones or computers.\nThe unique value proposition of Skylight Frame is the convenience and simplicity it offers for sharing and displaying photos. Users can send new pictures to the frame through a dedicated app, email, or a web interface, making it easy for family members and friends to keep the frame updated with the latest memories.\nAbout the Role\nSkylight sells through direct and major retail channels, including Costco, Sam’s Club, BJ’s, Target, and Best Buy, and manages fulfillment through NetSuite and third-party warehouses. This role owns PO management and ERP entry,\nensuring order details, pricing, and delivery requirements are accurate so orders are processed efficiently and shipped on time. This role will be the gate before operational fulfillment.\nResponsibilities\nPO Management & ERP Entry\nCreate and process sales orders accurately in NetSuite from retailer POs and internal sales agreements.\nOwn the sales order approval workflow - review forecast, quantities, and pricing before release to fulfillment, maintaining organized records of purchase orders.\nCheck and validate pricing on every order against contracted retailer pricing, promotions, and current price lists, flagging discrepancies before they ship.\nOrder Execution & Follow-Through\nManage change orders triggered by inventory shortfalls, allocation issues, or shifts the sales team didn't anticipate.\nProactively communicate order changes and potential fulfillment issues to the sales coordinator, confirm revisions are implemented as intended, and align all stakeholders on next steps.\nReconcile SPS Commerce with NetSuite weekly to ensure purchase orders, order details, and updates match across both systems, identifying and resolving discrepancies promptly.\nSales/Forecast Tracking\nTrack weekly sell-in and sell-through forecasts by retailer to monitor performance and identify trends.\nPartner with the sales coordinator to review and communicate significant week-over-week changes.\nMaintain the retail demand master with accurate sales data and update the promo tracker daily during key promotional periods.\nBusiness to Business\nManage inbound B2B inquiries, responding to requests and providing pricing information.\nCreate and process Shopify orders for approved B2B opportunities.\nSet up new customer accounts in Shopify as needed.\nAccount Administration\nMaintain retailer-specific setup in NetSuite/Shopify (item mapping, pricing tiers, ship-to locations).\nSupport new retailer/program onboarding and seasonal program setup (e.g., new SKU launches, promo pricing).\nEscalate any high priority issues to Team Leads\nWhat Success Looks Like\nOrders are entered and approved accurately and on time, with no pricing errors reaching fulfillment\n Inventory-driven change orders are caught and communicated before they become a retailer escalation\nSales reps trust this role to handle sales and purchase order tracking so they can focus on selling\nJob specific requirements\n2-5+ years of experience in sales operations, order management, or retail account operations; CPG, consumer electronics, or similar industries preferred.\nExperience managing retailer POs from receipt through ERP entry, with hands-on experience in NetSuite (strongly preferred), retailer portals, and EDI.\nExceptional attention to detail when managing pricing, SKUs, quantities, and delivery requirements, catching discrepancies before they impact fulfillment.\nClear, proactive communication skills, including escalating issues and communicating delays, shortages, and order discrepancies to management.\nSystems: NetSuite, Alloy, Unify, SPS Commerce, Excel, POL (Target), CPFR (Best Buy)","description_format":"text","description_chars":4567,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Commerce","Apparel & Fashion Brands"],"lifecycle":[{"event":"open","at":"2026-10-21T13:38:35Z"}],"visa":[],"liveness":{"score":60,"band":"ok","label":"Likely open","p_open":1,"p_active":0.602,"p_room":1,"age_days":5,"expected_fill_days":22,"reasons":["conf:1","stale_co","win:early","comp:junior"],"computed_at":"2026-10-27T05:46:45Z"},"pay":null,"html_url":"https://alion.io/job/fresh-prints-sales-operations-coordinator-skylight","json_url":"https://alion.io/job/fresh-prints-sales-operations-coordinator-skylight.json","meta":{"generated_at":"2026-10-27T19:02:54Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9507,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-28T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":6324},"rest":"https://alion.io/mcp/rest/get_company?id=6324"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffresh-prints-sales-operations-coordinator-skylight"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffresh-prints-sales-operations-coordinator-skylight"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffresh-prints-sales-operations-coordinator-skylight"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fresh-prints-sales-operations-coordinator-skylight\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffresh-prints-sales-operations-coordinator-skylight"}]}