{"id":2858211,"url":"https://alion.io/job/fresh-prints-technical-support-engineer-shopify","title":"Technical Support Engineer (Shopify)","company":{"id":6324,"name":"Fresh Prints","domain":"freshprints.com","url":"https://alion.io/company/fresh-prints","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":{"grade":"B","score":76,"open_postings":11,"ghost_share":0,"stale_share":0.909,"repost_share":0.091,"time_to_fill_p50_days":23,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Manila, Philippines","Philippines"],"countries":["PH"],"hiring_countries":["PH"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":9500,"max_usd":24000,"period":"year","method":"role_country_seniority_unknown","sample_n":12},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":true,"technologies":[{"name":"A/B Testing","optional":false},{"name":"Looker","optional":false},{"name":"Slack","optional":false},{"name":"SQL","optional":false},{"name":"Tableau","optional":false}],"status":"live","first_seen_at":"2026-10-19T14:41:37Z","employer_posted_date":"2026-10-19","last_verified_at":"2026-10-21T08:03:14Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Frontier\nFrontier is a subsidiary of Fresh Prints. Fresh Prints is a New York-based, fast-growing, fully remote, 150-person company with most of our team based in India and the Philippines. A few years ago, Fresh Prints began helping other fast-growing companies build their teams. We got so good at it that we spun out a new company to focus exclusively on that - and called it Frontier.\nAt Frontier, we help companies grow full-time, cross-functional teams abroad. We hire the smartest people and place them into the best companies. In three years, we’ve never lost a client. If you’re interested in a Frontier role and you apply and are accepted, we’ll screen you through a couple of internal interviews and aim to get you an interview for a full-time job within the month.\nThink of us as your personal talent agent - and good luck with the application!\nAbout Intelligems\nThere are millions of e-commerce businesses around the world, and the industry is growing every year. Yet achieving profitability has never been harder. Most brands make guesses when it comes to pricing, discounts, shipping fees, and content - leaving 6-10% of potential profit on the table.\nIntelligems is a profit optimization platform that helps these businesses succeed. We provide merchants with A/B testing and personalization tools that help them run experiments, understand their data, and price dynamically - tools that were previously only available to companies like Amazon and Uber.\nWe're currently working with 500+ brands and have processed over $4B of data. Backed by Matchstick Ventures, Vinyl Capital, Techstars, and founders from Klaviyo, Postscript, and Stedi, Intelligems has raised over $4M in funding. Our team is high-performing, low-ego, and extremely collaborative - and we’re excited to scale with top talent.\nThe Role: Technical Support Engineer\nWe’re looking for a Technical Support Engineer to help our e-commerce clients understand, utilize, and troubleshoot our testing platform. You'll report to the Support & Implementation Manager and communicate with customers daily via email, Slack, and chat to resolve issues and deliver an outstanding customer experience.\nKey Responsibilities\nDeliver a best-in-class customer experience by responding promptly to customer inquiries\n\nTroubleshoot technical issues, identify root causes, and offer solutions or escalate when needed\n\nBecome a product expert so you can answer questions quickly and accurately\n\nManage 20-30 open customer conversations at a time\n\nOwn follow-ups and ensure all tickets are resolved in a timely manner\n\nCollaborate with internal teams on escalated or complex issues\n\nSpot trends in support issues and share insights with product, tech, and ops\n\nContribute to internal knowledge-sharing (documentation, training, etc.)\n\nQualifications\nProven experience in technical/customer/merchant support or a related role\n\nExperience in e-commerce (Shopify), SaaS, or analytics\nExcellent communication and problem-solving skills\n\nYou love helping people and can think on your feet\n\nComfortable wearing many hats and juggling priorities\n\nAbility to multitask, stay organized, and manage time effectively\n\nFamiliarity with tools like Tableau, Looker, SQL, or BI platforms is a bonus\n\nComfortable with providing weekend support\nCulture & Values\nAt Intelligems, we’re customer-first and product-oriented - and our success is driven by the caliber of people we bring on board. 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