{"id":2490730,"url":"https://alion.io/job/freshpaint-support-engineer","title":"Support Engineer","company":{"id":8026,"name":"Freshpaint","domain":"freshpaint.io","url":"https://alion.io/company/freshpaint","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":80000,"max":100000,"currency":"USD","period":"year","gross":null,"usd_annual":100000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Go","optional":false},{"name":"OpenAI","optional":false},{"name":"SQL","optional":false},{"name":"Stripe","optional":false},{"name":"TypeScript","optional":false},{"name":"VMWare","optional":false},{"name":"JavaScript","optional":true}],"status":"live","first_seen_at":"2026-10-14T00:10:01Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-14T22:15:17Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"About Freshpaint:\nHealthcare is a $4+ trillion industry in the U.S. alone, and it’s undergoing a rapid digital transformation.\nHospitals, digital health companies, and life sciences organizations rely on analytics and advertising tools to reach patients, measure performance, and grow. But those tools weren’t built for regulated healthcare data. That creates real compliance risk and forces teams to choose between growth and privacy.\nFreshpaint eliminates that trade-off.\nWe’re a privacy-first data platform that helps healthcare organizations use modern marketing and analytics tools without exposing protected health information (PHI). Freshpaint sits between a company’s website or app and the third-party tools they use, automatically detecting and controlling sensitive data before it’s shared.\nIn short: we let healthcare teams move fast, safely.\nBacked by Top Investors\nFreshpaint is backed by some of the most respected names in technology, including:\nY Combinator (OpenAI, Stripe, Airbnb, Coinbase, DoorDash)\n\nIntel Capital (Broadcom, Astera Labs, VMware, RedHat, MongoDB)\n\nWe’ve raised tens of millions of dollars in funding to build the privacy infrastructure layer for healthcare’s digital future.\nWho We’re Looking For\nWe’re looking for a Support Engineer who thrives at the intersection of customer experience and deep technical problem-solving. You’re someone who enjoys digging into complex systems, reading code, and figuring out how things work under the hood to resolve customer issues. You take full ownership from first report to final resolution, and you’re driven to not just fix problems, but to improve the overall customer experience. You’re an empathetic communicator who can translate technical details clearly, and a proactive partner who surfaces insights to improve the product and support processes.\nWhat You’ll Be Doing\nIn this role, you’ll serve as a frontline technical expert, helping customers navigate and troubleshoot a complex product. You’ll investigate issues by working directly in the codebase and across systems, using tools like Go, TypeScript, and SQL to identify root causes and deliver solutions. You’ll collaborate closely with Engineering, Customer Success, and Product to resolve issues, improve workflows, and advocate for customer needs. Your work will directly shape both the customer experience and the evolution of the product.\nPrimary Responsibilities\nOwn and drive customer issues to resolution end-to-end\n\nTroubleshoot and resolve complex technical issues across the stack\n\nInvestigate application behavior using Go, TypeScript, and SQL\n\nAnalyze system architecture and code to identify root causes\n\nPartner cross-functionally with Engineering, Customer Success, and Account teams\n\nSupport customers across the full lifecycle, including onboarding and ongoing usage\n\nCommunicate technical issues clearly to both technical and non-technical audiences\n\nCreate and maintain internal runbooks and customer-facing documentation\n\nSurface customer feedback and insights to inform product improvements\n\nDesired Skills & Experience\n2+ years in a technical support, solutions engineering, or software engineering role\n\n2+ years in a customer-facing position\n\nAbility to read and write code (Go, JavaScript/TypeScript preferred)\n\nExperience troubleshooting across frontend and backend systems\n\nStrong analytical and problem-solving skills with a self-service mindset\n\nClear and effective communicator across a range of audiences\n\nHighly organized, able to manage multiple issues and priorities simultaneously\n\nCustomer-first mindset with strong empathy and ownership\n\nFamiliarity with databases & SQL\n\nNice to Haves\nFamiliarity with debugging production environments\n\nExperience working with SQL and data-heavy systems\n\nBackground collaborating closely with Product and Engineering teams\n\nContributions to technical documentation, help centers, or knowledge bases\n\nPerks & Benefits\nWe take care of our team-here’s a peek at what you get when you join:\nCompetitive pay + generous equity\n\nHalf-day Fridays, every Friday\n\n16 weeks fully paid parental leave (eligible after 6 months; commission-based roles receive 100% base salary during leave)\n\nFlexible PTO with a required 2-week minimum\n\nTop-tier health, dental & vision (100% covered for you, 80% for dependents)\n\nIntentional & engaging company offsites (past trips: Arizona, Jackson Hole, Nashville, New Orleans & more)\n\nAnd more! Check out our careers page for the full list.","description_format":"text","description_chars":4479,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Parental leave"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Product Analytics & Session Replay","Medical AI"],"lifecycle":[{"event":"open","at":"2026-10-14T02:11:43Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:4","win:early","comp:junior"],"computed_at":"2026-10-14T06:34:16Z"},"pay":{"stated_usd_annual":100000,"is_top_pay":true},"html_url":"https://alion.io/job/freshpaint-support-engineer","json_url":"https://alion.io/job/freshpaint-support-engineer.json","meta":{"generated_at":"2026-10-15T00:47:07Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"assistant_verified","counted_by":"address","units_charged":1,"used_today":144,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":8026},"rest":"https://alion.io/mcp/rest/get_company?id=8026"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffreshpaint-support-engineer"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffreshpaint-support-engineer"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffreshpaint-support-engineer"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/freshpaint-support-engineer\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffreshpaint-support-engineer"}]}