{"id":1173992,"url":"https://alion.io/job/freshtalent-community-manager","title":"Community Manager","company":{"id":100173,"name":"FreshTalent","domain":"freshtalent.africa","url":"https://alion.io/company/freshtalent","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Communications","role_family":"Communications","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["DZ"],"hiring_countries_total":1,"salary":{"min":31200,"max":41600,"currency":"USD","period":"month","gross":null,"usd_annual":499200},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-24T09:45:16Z","employer_posted_date":null,"last_verified_at":"2026-09-24T09:45:16Z","board_verified":false,"closed_at":null,"days_open":3,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":3},"description":"Community Manager\nRemote | Full-time\nAnnualized Equivalent: $31,200-$41,600/year based on 40 hours/week\nHourly Rate: $15-$20/hour\nAbout the Role\nJoin a remote team as a proactive and energetic Community Manager focused on delivering exceptional customer experiences and building a positive, engaged community. You’ll manage customer inquiries and complaints, resolve support tickets, de-escalate challenging interactions, and ensure customer feedback is communicated effectively across internal teams.\nKey Responsibilities\nCustomer Support & Community Engagement\nRespond promptly to customer questions and complaints across multiple channels.\n\nManage and resolve customer support tickets accurately and efficiently.\n\nMonitor community activity and proactively identify potential issues or opportunities.\n\nFoster a positive, inclusive, and engaging community environment.\n\nConflict Resolution\nDe-escalate challenging customer interactions and conflicts.\n\nApply sound judgment to resolve issues and work toward positive outcomes.\n\nHandle sensitive or difficult customer situations professionally.\n\nDocumentation & Collaboration\nMaintain clear and accurate records of community interactions and ticket histories.\n\nCollaborate with internal teams to ensure customer needs are addressed.\n\nShare relevant customer feedback and insights with internal stakeholders.\n\nPrioritize tasks and manage workload effectively in a remote environment.\n\nRequired Skills & Experience\nDemonstrated experience in customer support or community management.\n\nStrong conflict de-escalation and crisis management skills.\n\nExperience using ticket management systems and customer support tools.\n\nExcellent written and verbal communication skills.\n\nStrong time management, organization, and prioritization skills.\n\nAbility to work independently in a fully remote environment.\n\nEnergetic, resourceful, and solution-oriented approach to problem solving.\n\nProven ability to deliver exceptional customer experiences.\n\nFamiliarity with online community platforms and moderation best practices is an advantage.\n\nExperience working with distributed or remote teams is an advantage.\n\nData-driven approaches to improving community engagement are an advantage.\n\nCompensation\nAnnualized Equivalent: $31,200-$41,600/year based on 40 hours/week\nHourly Rate: $15-$20/hour\nThe annualized figure is an hourly-equivalent reference.\nRole Details\nRole Type: Full-time\n\nWork Arrangement: Fully Remote\n\nFocus: Customer support, community engagement, ticket management, conflict resolution, documentation, and customer experience","description_format":"text","description_chars":2576,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Algeria","iso":"DZ","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Job Boards & Aggregators","Freelance & Talent Marketplaces","HR & Recruiting AI"],"lifecycle":[{"event":"open","at":"2026-09-24T10:14:04Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":2,"expected_fill_days":25,"reasons":["seen:2","velocity","win:early"],"computed_at":"2026-09-27T05:45:00Z"},"pay":{"stated_usd_annual":499200,"is_top_pay":true},"html_url":"https://alion.io/job/freshtalent-community-manager","json_url":"https://alion.io/job/freshtalent-community-manager.json","meta":{"generated_at":"2026-09-28T04:05:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":2436,"day_limit":5000,"remaining_today":2564,"minute_limit":60,"resets_at":"2026-09-29T00:00:00Z"}}}