{"id":1173181,"url":"https://alion.io/job/freshtalent-it-support-specialist","title":"IT Support Specialist","company":{"id":100173,"name":"FreshTalent","domain":"freshtalent.africa","url":"https://alion.io/company/freshtalent","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":true,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Support","role_family":"Support","seniority":"middle","employment_type":"contractor","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":null,"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["AO"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":102000,"period":"year","method":"global_role_seniority_cell","sample_n":549},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DNS","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"TCP/IP","optional":false},{"name":"VPN","optional":false},{"name":"Windows","optional":false},{"name":"ITIL","optional":true}],"status":"closed","first_seen_at":"2026-08-14T09:53:41Z","employer_posted_date":null,"last_verified_at":"2026-10-13T09:53:52Z","board_verified":false,"closed_at":"2026-10-13T09:53:52Z","days_open":60,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":60},"description":"IT Support Specialist\nJob Type: Contractor\nLocation: Remote\nOpenings: 50\nCompensation: $30-$55/hr\nRequired Skills\nHardware/software troubleshooting\n\nNetworking knowledge (TCP/IP, DNS, VPN)\n\nTicket management (ITSM) and incident documentation\n\nOS support (Windows/Mac/Linux)\n\nSupporting non-technical users\n\nJob Description\nWe are selecting experienced IT Support Specialists to contribute their technical expertise to an innovative customer project. In this role, you'll apply your expertise to help train next-generation AI systems. Your work will shape how models learn, reason, and perform through high-quality, real-world input.\nNo prior experience in AI is required - your domain knowledge is what matters.\nScope of Work\nDiagnose and resolve common hardware and software issues across Windows, Mac, and Linux environments, focusing on real-world troubleshooting scenarios.\n\nDocument incident details, troubleshooting steps, and resolutions with clarity and precision using ticket management systems (ITSM).\n\nUtilize networking knowledge (TCP/IP, DNS, VPN) to resolve connectivity and configuration incidents.\n\nSupport non-technical users by providing clear, empathetic communication and step-by-step technical guidance.\n\nContribute detailed, scenario-based examples and process documentation that reflect best practices in IT support.\n\nEnsure all input and feedback is well-documented for AI training and continuous improvement purposes.\n\nCollaborate asynchronously within a remote engagement model, delivering high-quality written and verbal feedback.\n\nPreferred Qualifications\nMinimum of 3 years’ experience providing Tier 2/3 IT support in diverse operating system and network environments.\n\nDeep familiarity with troubleshooting hardware, software, and networking issues, including root cause analysis.\n\nProficiency in documenting technical incidents and resolutions using ITSM or similar ticketing platforms.\n\nStrong written and verbal communication skills, with a focus on supporting non-technical end users.\n\nCertifications such as CompTIA A+, CompTIA Network+, or ITIL Foundation are advantageous.\n\nDemonstrated ability to contribute to technical process documentation and knowledge bases.\n\nProactive, detail-oriented, and comfortable participating in remote, independent project engagements.","description_format":"text","description_chars":2305,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Angola","iso":"AO","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Recruiting & Staffing","Job Boards & Aggregators","Freelance & Talent Marketplaces","HR & Recruiting AI"],"lifecycle":[{"event":"open","at":"2026-09-24T09:13:47Z"},{"event":"expire","at":"2026-10-13T09:53:52Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/freshtalent-it-support-specialist","json_url":"https://alion.io/job/freshtalent-it-support-specialist.json","meta":{"generated_at":"2026-10-14T18:43:47Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24284,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":100173},"rest":"https://alion.io/mcp/rest/get_company?id=100173"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffreshtalent-it-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffreshtalent-it-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffreshtalent-it-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/freshtalent-it-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffreshtalent-it-support-specialist"}]}