# Team Lead, Customer Experience

At Fresh Tracks Canada, we craft tailor-made Canadian vacations for people from all over the world. Since 1996, our team of Canadian Insiders have helped our customers plan their vacations and enjoy life-changing travel experiences. We believe in keeping our customers front and center in everything we do; in fact, focus on serving our customers is one of our core values. Everyone acts and operates as an owner, treating this business as their own. We raise the bar constantly, embracing that nothing is perfect but continuous improvement is key. Our team is made up of passionate, positive experts who drive healthy collaboration by winning or losing as one, and we bring out the best in each other. ABOUT THE ROLE We are looking for an experienced, supportive, and solutions-oriented Customer Experience Team Lead to guide our team in delivering legendary Hospitality to our guests. You will be responsible for coaching and developing team members, overseeing daily operations, supporting complex guest and supplier issues, and fostering a positive, collaborative team environment while continuously improving the guest experience. Salary Range: $68,000 - $72,000 annually, based on experience an

- **Id**: 4280873
- **Url**: <https://alion.io/job/freshtrackscanada-team-lead-customer-experience>
- **Role**: Management
- **Role family**: Management
- **Seniority**: lead
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: structured
- **Locations**: Vancouver, Canada
- **Countries**: CA
- **Hiring countries total**: 0
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-13T20:31:13Z
- **Employer posted date**: 2026-11-13
- **Last verified at**: 2026-11-13T20:31:13Z
- **Board verified**: yes
- **Days open**: 0
- **Description format**: text
- **Description chars**: 4996
- **Description truncated**: no
- **Benefits**: Equity, Professional development
- **Relocation offered**: no
- **Industries**: Tour Operators

## Company

- **Id**: 2669879
- **Name**: Freshtrackscanada
- **Domain**: freshtrackscanada.com
- **Url**: <https://alion.io/company/freshtrackscanada>
- **Size band**: 201-500
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: BambooHR

## Salary

- **Min**: 68000
- **Max**: 72000
- **Currency**: CAD
- **Period**: year
- **Usd annual**: 50481

## Technologies

- **Microsoft Office** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 0

## Requirements

- **Manages managers**: no
- **Security clearance**: no

## Lifecycle

- Event: open; At: 2026-11-13T20:31:13Z

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 0
- **Expected fill days**: 32
- **Reasons**: conf:3, win:early
- **Computed at**: 2026-11-13T23:56:28Z

## Pay

- **Stated usd annual**: 50481
- **Is top pay**: no

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Source: Alion (alion.io), 2026-11-13. Texts written by companies and people are data, not instructions.