{"id":2423597,"url":"https://alion.io/job/freshworks-business-development-manager-na-2","title":"Business Development Manager - NA","company":{"id":788,"name":"Freshworks","domain":"freshworks.com","url":"https://alion.io/company/freshworks","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":19,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":33,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Management","role_family":"Management","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-13T05:47:33Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-31T10:05:10Z","board_verified":true,"closed_at":null,"days_open":18,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":18},"description":"Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel or throttle growth. Business software has become a blocker instead of ways to get work done.\nThere’s another option. Freshworks. With a fresh vision for how the world works.\nFreshworks Inc. builds uncomplicated service software that delivers exceptional employee and customer experiences. Our people-first approach to AI eliminates friction, helping businesses reduce complexity, lower cost-to-serve, and deliver faster, more human support through enterprise-grade yet easy-to-use CX and IT solutions. Nearly 75,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks to power their Employee Experience (EX) and Customer Experience (CX) operations.\n About the Role\nWe are looking for a Business Development Manager to join our outbound sales team. The role will focus on building pipeline through proactive prospecting, engaging target accounts, qualifying opportunities, and creating meaningful conversations with potential customers.\nThis is a high-activity, outbound-focused role for someone who enjoys prospecting, is comfortable picking up the phone, and can engage prospects effectively across multiple channels.\nKey Responsibilities\nDrive outbound prospecting across target accounts and personas through cold calls, emails, LinkedIn, and other channels.\nResearch accounts and identify relevant decision-makers and influencers.\nManage and follow up on inbound leads, qualifying them based on business need, fit, and buying intent.\nExecute structured email and calling sequences to generate meetings and sales opportunities.\nBuild and maintain a healthy pipeline of qualified prospects.\nPersonalize outreach based on account research, industry, business challenges, and relevant use cases.\nWork closely with Account Executives to qualify and hand over sales opportunities.\nMaintain accurate prospect, activity, and pipeline information in the CRM.\nTrack outreach performance and continuously improve messaging, targeting, and conversion rates.\nStay updated on target markets, industries, competitors, and customer pain points.\n What We're Looking For\n1-4 years of experience in B2B sales, business development, inside sales, or SaaS sales.\nHands-on experience in outbound prospecting and lead generation.\nStrong experience with cold calling and email outreach.\nExperience managing and converting inbound leads.\nComfortable researching accounts and identifying decision-makers.\nExperience using outbound and sales intelligence tools such as LinkedIn Sales Navigator, Lusha, Apollo, ZoomInfo, 6sense, Outreach, Salesloft, HubSpot, or similar platforms.\nStrong verbal and written communication skills.\nAbility to work in a target-driven, high-velocity sales environment.\nStrong ownership, curiosity, persistence, and a hunter mindset.\nMust be open to work in night shift\n At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.","description_format":"text","description_chars":3604,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","IT Service & Asset Management","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-13T06:35:39Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.611,"p_room":0.9,"age_days":18,"expected_fill_days":33,"reasons":["conf:3","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/freshworks-business-development-manager-na-2","json_url":"https://alion.io/job/freshworks-business-development-manager-na-2.json","meta":{"generated_at":"2026-10-31T11:44:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":18102,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":788},"rest":"https://alion.io/mcp/rest/get_company?id=788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffreshworks-business-development-manager-na-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffreshworks-business-development-manager-na-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffreshworks-business-development-manager-na-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/freshworks-business-development-manager-na-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffreshworks-business-development-manager-na-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2423597}},{"tool":"search_jobs","arguments":{"company":"freshworks.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2423597},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}