# Lead - Solution Engineer

At Freshworks, we pride ourselves on providing industry-leading, AI-first Employee Experience software. Our customers deliver greater levels of service through an intuitive and powerful ITSM, ITAM, ITOM, and ESM platform. If you're looking to move fast and make a significant impact in an exciting space, you're in the right place! We are constantly looking for smart, passionate individuals dedicated to creating great products, designing exceptional experiences, building scalable platforms, and delighting customers. We are seeking a Lead Solution Engineer to join our growing GTM team in Brazil, supporting our Enterprise business across all of Latin America (LATAM). This combined Channel and Field role provides direct customer presales support and works closely with LATAM partners to grow joint business and strengthen their technical capabilities. Proficiency in both Portuguese and Spanish is preferred to support customers and partners throughout the region. If you have strong analytical skills and a methodical approach to problem-solving, we want to hear from you. If you're a confident speaker who can communicate effectively with diverse audiences, we want to hear from you. If you th

- **Id**: 3986448
- **Url**: <https://alion.io/job/freshworks-lead-solution-engineer-12>
- **Role**: Solutions
- **Role family**: Solutions
- **Seniority**: lead
- **Employment type**: contractor
- **Work mode**: remote
- **Remote scope**: stated_countries
- **Remote scope basis**: posting_text
- **Hiring geo confidence**: explicit
- **Locations**: Guarulhos, Brazil
- **Countries**: BR
- **Hiring countries**: BR
- **Hiring countries total**: 1
- **Experience years min**: 6
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: yes
- **Status**: live
- **First seen at**: 2026-11-09T20:43:20Z
- **Employer posted date**: 2026-11-09
- **Last verified at**: 2026-11-11T09:48:29Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 4707
- **Description truncated**: no
- **Benefits**: Equity, Life insurance, Parental leave
- **Relocation offered**: no
- **Industries**: CRM Software, IT Service & Asset Management, Customer Support & Help Desk Software

## Company

- **Id**: 788
- **Name**: Freshworks
- **Domain**: freshworks.com
- **Url**: <https://alion.io/company/freshworks>
- **Size band**: 1001-5000
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: SmartRecruiters

### Truth index

- **Grade**: B
- **Score**: 75
- **Open postings**: 24
- **Ghost share**: 0
- **Stale share**: 1
- **Repost share**: 0
- **Time to fill p50 days**: 35
- **Computed at**: 2026-11-11T05:49:22Z

## Salary

- **Min**: 296000
- **Max**: 370000
- **Currency**: USD
- **Period**: year
- **Usd annual**: 370000

## Technologies

- **ITSM** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Experience years min**: 6
- **Manages managers**: no
- **Security clearance**: no

### Languages

- Language: English; Level: All levels; Optional: no
- Language: Portuguese; Level: All levels; Optional: no

## Hiring locations

- **Brazil** — Iso: BR; Kind: country

## Lifecycle

- Event: open; At: 2026-11-09T21:47:42Z

## Liveness

- **Score**: 38
- **Band**: fade
- **Label**: Fading
- **P open**: 1
- **P active**: 0.379
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 35
- **Reasons**: conf:0, stale_co, evergreen, velocity, win:early, comp:brand
- **Computed at**: 2026-11-11T05:49:22Z

## Pay

- **Stated usd annual**: 370000
- **Is top pay**: yes

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Source: Alion (alion.io), 2026-11-11. Texts written by companies and people are data, not instructions.