{"id":2521325,"url":"https://alion.io/job/freshworks-senior-engineering-manager-billing-platform","title":"Senior Engineering Manager - Billing Platform","company":{"id":788,"name":"Freshworks","domain":"freshworks.com","url":"https://alion.io/company/freshworks","size_band":"1001-5000","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":{"grade":"B","score":75,"open_postings":15,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-10-15T05:46:00Z"}},"role":"Leadership","role_family":"Leadership","seniority":"lead","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Bengaluru, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":33000,"max_usd":89000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":15,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AWS","optional":true},{"name":"GCP","optional":true}],"status":"live","first_seen_at":"2026-10-14T10:56:43Z","employer_posted_date":"2026-10-14","last_verified_at":"2026-10-15T17:14:01Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Organizations everywhere struggle under the crushing costs and complexities of “solutions” that\npromise to simplify their lives. To create a better experience for their customers and employees. To\nhelp them grow. Software is a choice that can make or break a business. Create better or worse\nexperiences. Propel or throttle growth. Business software has become a blocker instead of ways to\nget work done.\nThere’s another option. Freshworks. With a fresh vision for how the world works.\nAt Freshworks, we build uncomplicated service software that delivers exceptional customer and\nemployee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to\ndeliver results. Our people-first approach to AI eliminates friction, making employees more effective\nand organizations more productive. Over 72,000 companies, including Bridgestone, New Balance,\nNucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee\nexperience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks\nemployees make this possible, all around the world.\nFresh vision. Real impact. Come build it with us.\n About the role:\nAs a Senior Manager in Engineering, you will lead engineering teams building scalable, cloud-native core platform systems - such as billing, monetization, metering, or high-throughput distributed services-that power Freshworks' global SaaS suite. You will own the technical strategy, operational excellence, and delivery roadmap while partnering closely with Product, Finance, and GTM leaders to align platform capabilities with overarching business strategy. In this role, you will lead and mentor engineering managers and senior individual contributors, establishing a culture of technical rigor, accountability, and continuous improvement. This is a key leadership role responsible for scaling platform reliability, driving architectural evolution, and growing engineering capability across the organization.\nWhat You'll Do:\nTechnical Strategy & Architecture: Drive the long-term technical vision and architecture for core platform services, ensuring systems are scalable, reliable, secure, and observable.\n\nTeam Leadership & Organization: Lead, recruit, and mentor high-performing engineering teams and managers, fostering an autonomous, accountable, and continuous-learning culture.\n\nCross-Functional Alignment: Partner with Product Management, Finance, Pricing, and Customer Success to translate complex business and revenue workflows into scalable technology solutions.\n\nOperational Excellence: Establish robust engineering practices, operational standards, and SLAs/SLOs to ensure high availability, resilience, and performance across distributed cloud architectures.\n\nPlatform Delivery & Roadmap: Drive predictable, high-quality execution on platform roadmaps while balancing near-term business urgency with long-term architectural debt reduction.\n\nCross-Organizational Influence: Simplify complex technical choices for executive stakeholders and influence cross-team technology investments to establish shared best practices.\n\n What We're Looking For:\n15+ years of overall software engineering experience, including 5+ years in an engineering management role leading multi-disciplinary teams or managers of managers.\n\nDeep technical expertise in building and operating distributed systems, microservices, APIs, cloud-native architectures, and large-scale data platforms.\n\nProven experience building shared platform capabilities (eg. billing, metering, subscriptions, monetization, or core SaaS infrastructure) consumed by multiple products.\n\nLead with Vision & Strategy: Articulates clear team goals, aligns technological decisions with broader business metrics, and anticipates long-term platform requirements across multi-year horizon plans.\n\nInvest in People: Actively coaches engineering managers and senior technical leads, builds career pathways, and creates an environment where teams can operate autonomously.\n\nExecute with Excellence: Consistently sets ambitious goals, removes cross-functional friction, and drives operational discipline to deliver reliable, business-critical services.\n\nNice to Have\nPrior domain experience in subscription management, billing architectures, monetization engines, or enterprise fintech platforms.\n\nExperience managing engineering managers or leading engineering sub-functions within a high-growth SaaS environment.\n\nFamiliarity with multi-tenant cloud platforms (AWS/GCP), event-driven architectures, and modern observability stacks.\n\n At Freshworks, we have fostered an environment that enables everyone to find their true potential, purpose, and passion, welcoming colleagues of all backgrounds, genders, sexual orientations, religions, and ethnicities. We are committed to providing equal opportunity and believe that diversity in the workplace creates a more vibrant, richer environment that boosts the goals of our employees, communities, and business. Fresh vision. Real impact. Come build it with us.","description_format":"text","description_chars":5045,"description_truncated":false,"requirements":{"experience_years_min":15,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["CRM Software","IT Service & Asset Management","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-10-14T11:07:12Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":0,"expected_fill_days":30,"reasons":["conf:0","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-10-15T05:46:00Z"},"pay":null,"html_url":"https://alion.io/job/freshworks-senior-engineering-manager-billing-platform","json_url":"https://alion.io/job/freshworks-senior-engineering-manager-billing-platform.json","meta":{"generated_at":"2026-10-15T18:12:34Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":27681,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":788},"rest":"https://alion.io/mcp/rest/get_company?id=788"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffreshworks-senior-engineering-manager-billing-platform"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffreshworks-senior-engineering-manager-billing-platform"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffreshworks-senior-engineering-manager-billing-platform"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/freshworks-senior-engineering-manager-billing-platform\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffreshworks-senior-engineering-manager-billing-platform"}]}