{"id":3432031,"url":"https://alion.io/job/fresnoeoc-information-technology-support-specialist","title":"Information Technology Support Specialist","company":{"id":2072671,"name":"FresnoEOC","domain":"fresnoeoc.org","url":"https://alion.io/company/fresnoeoc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fresno, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":27,"max":33,"currency":"USD","period":"hour","gross":null,"usd_annual":66000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Least Privilege","optional":false},{"name":"Microsoft Office","optional":false},{"name":"VPN","optional":false}],"status":"live","first_seen_at":"2026-10-29T00:59:47Z","employer_posted_date":"2026-10-29","last_verified_at":"2026-10-29T13:57:01Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"SUPERVISORY RESPONSIBILITIES\nNone.\nSUMMARY\nProvides responsive, professional technology support to organization staff by troubleshooting hardware,\nsoftware, network, cloud, mobile, security, and access-related issues. Supports reliable, secure, and efficient\nuse of organization technology across office, hybrid, remote, and multi-site work environments.\nAssist in the fulfillment of the Organization’s vision and mission.\nDUTIES AND RESPONSIBILITIES/ESSENTIAL FUNCTIONS\nRegularly travels between Fresno EOC facilities, program/work sites, and event locations is required to\ninstall, maintain, troubleshoot, repair, deploy, inventory, and support technology equipment and services.\nResponsible for timely in-person response to technology support needs at multiple locations.\nResponds to staff requests for technical assistance by phone, remote support tools, ticketing system, email,\nor in person; provides timely, courteous, and effective customer service.\nInstalls, configures, maintains, troubleshoots, and supports desktops, laptops, tablets, mobile devices,\nprinters, scanners, peripherals, operating systems, productivity software, approved applications, and related\ntechnology equipment.\nCreates, updates, prioritizes, resolves, documents, and monitors service requests using the organization’s IT\nservice management system; escalates complex issues when appropriate.\nPerforms basic system, network, and endpoint analysis to identify root causes, restore service, reduce\nrecurring incidents, and support reliable organization operations.\nAssists with configuration, monitoring, and support of network and infrastructure components, including\nswitches, routers, wireless access points, firewalls, cabling, internet connectivity, VPN or remote access\ntools, servers, virtualization platforms, and cloud-connected systems.\nSupports telecommunications and collaboration systems, including phone systems, voicemail, video\nconferencing, shared workspaces, messaging tools, and other organization-approved communication\nplatforms.\nPrepares help desk, incident, asset, inventory, system performance, and service trend reports as requested.\nCoordinates with software, hardware, telecommunications, cloud, and managed service vendors to\ntroubleshoot issues, request service, validate repairs, track warranty support, and resolve defective product\nconcerns.\nAssists with technology procurement activities, including preparing specifications, reviewing quotes or bids,\nreceiving equipment, maintaining inventory records, deploying hardware and software, and supporting\nlifecycle replacement planning.\nWrites, updates, and maintains user guides, technical procedures, knowledge base articles, standard\noperating procedures, and support documentation.\nDevelops and provides user training on computer operations, cybersecurity awareness, email security,\ncollaboration tools, cloud storage, mobile devices, video conferencing, accessibility features, and\norganization-approved software or automation tools.\nSupports user account lifecycle activities, including onboarding, account changes, password resets, multifactor\nauthentication, single sign-on troubleshooting, role-based access, and timely removal or modification\nof access in coordination with Human Resources and program leadership.\nAssists with endpoint management activities, including device enrollment, imaging or provisioning, patching,\nsoftware deployment, compliance monitoring, encryption awareness, replacement, decommissioning,\nsurplus preparation, and secure disposal.\nFollows and promotes cybersecurity and privacy best practices, including secure password practices,\nphishing awareness, data protection, least-privilege access, acceptable use, incident reporting, and proper\nhandling of confidential or sensitive organization information.\nPick up, transport and deliver equipment as needed.\nTravels for work related business using personal/organization vehicle.\nMaintains regular attendance and punctuality.\nWorks evenings and weekends as required.\nPerforms other duties as assigned.\nQUALIFICATIONS\nTo execute this job successfully, an individual must be able to perform each essential duty satisfactorily. The\nrequirements listed below are representative of the knowledge, skill and/or ability required. Reasonable\naccommodations may be made to enable individuals with disabilities to perform the essential functions.\nEDUCATION:\nHigh school diploma or GED.\nTrade or Associate of Science degree in Computer Science or Information Technology, or equivalent\ncombination of technical training and experience in network administration.\nWorking knowledge of computer hardware, operating systems, productivity applications, cloud-based\ncollaboration tools, mobile devices, networking fundamentals, cybersecurity practices, identity and access\nmanagement, endpoint management, and help desk ticketing systems.\nFresno EOC Job Description\nIT Support Specialist (00185), Information Technology\nEXPERIENCE:\nMinimum of two years of related experience providing IT support in a business, nonprofit, education,\ngovernment, healthcare, or multi-site environment.\nOTHER QUALIFICATIONS:\nProficient in Microsoft Office Suite, cloud applications, and business software.\nEffective written, verbal and customer service skills.\nAbility to maintain confidentiality, exercise sound judgment, follow security procedures, manage competing\npriorities, work independently and collaboratively, and provide professional support to staff across\ndepartments and locations.\nStrong written, verbal, and presentation skills; ability to communicate technical concepts to non-technical\naudiences.\nWillingness to work flexible hours to meet operational needs.\nMaintain a valid California driver’s license, reliable transportation, and auto insurance in compliance with\nstate law, and meet the organization’s insurance requirements for operating organization vehicles.\nPHYSICAL DEMANDS\nThe physical demands described here are representative of those that must be met by an employee to\nsuccessfully perform the essential functions of this job. Reasonable accommodations may be made to\nenable individuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is regularly required to sit; use hands and fingers to\nhandle or feel; and talk or hear. The employee frequently is required to stand, walk, and reach with hands\nand arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must\nregularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift\nand/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance\nvision, color vision, peripheral vision, depth perception, and ability to adjust focus.\nWORK ENVIRONMENT\nThe work environment characteristics described here are representative of those an employee encounters\nwhile performing the essential functions of this job. Reasonable accommodations may be made to enable\nindividuals with disabilities to perform the essential functions.\nWhile performing the duties of this job, the employee is occasionally exposed to outside weather conditions.\nThe noise level in the work environment is usually moderate.\nNote: The statements herein are intended to describe the general nature and level of work being performed, but are\nnot to be seen as a complete list of responsibilities, duties, and skills required. Also, they do not establish a contract\nfor employment and are subject to change at the discretion of Fresno EOC.\nShift Schedule\nMonday-Friday\n8:30am-5:00pm","description_format":"text","description_chars":7616,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":true},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Career Services","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-29T00:59:47Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":7,"reasons":["conf:0","win:early","comp:junior"],"computed_at":"2026-10-29T05:49:05Z"},"pay":{"stated_usd_annual":66000,"is_top_pay":false},"html_url":"https://alion.io/job/fresnoeoc-information-technology-support-specialist","json_url":"https://alion.io/job/fresnoeoc-information-technology-support-specialist.json","meta":{"generated_at":"2026-10-29T15:28:17Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":23211,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-30T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2072671},"rest":"https://alion.io/mcp/rest/get_company?id=2072671"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffresnoeoc-information-technology-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffresnoeoc-information-technology-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffresnoeoc-information-technology-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fresnoeoc-information-technology-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffresnoeoc-information-technology-support-specialist"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3432031}},{"tool":"search_jobs","arguments":{"company":"fresnoeoc.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3432031},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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