{"id":2752965,"url":"https://alion.io/job/fresnoeoc-senior-human-resources-technician","title":"Senior Human Resources Technician","company":{"id":2072671,"name":"FresnoEOC","domain":"fresnoeoc.org","url":"https://alion.io/company/fresnoeoc","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"ADP","truth_index":null},"role":"HR","role_family":"HR","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Fresno, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":28,"max":37,"currency":"USD","period":"hour","gross":null,"usd_annual":74000},"salary_estimate":null,"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":true}],"status":"live","first_seen_at":"2026-10-16T20:25:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-31T10:53:36Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"SUPERVISORY RESPONSIBILITIES\nNone.\nSUMMARY\nThe Human Resources Technician supports a broad range of human resources functions including, but not limited to: recruitment, employee relations, benefits and leave administration, analysis, HRIS, workers’ compensation and safety, and compliance. Although they may have a primary function assigned, they are expected to be able to perform across all functions and duties and may, at times, be asked to perform tasks under multiple functions. This role serves as a key point of contact for employees and managers, ensuring timely, accurate, and professional HR support.\nThe HR Technician exercises sound judgment in assessing workplace matters, appropriately escalating issues based on risk, complexity, and organizational impact. This position requires strong attention to detail, confidentiality, and the ability to operate effectively across multiple HR functions in a fast-paced environment.\nAssist in the fulfillment of the Organization’s vision and mission.\nTechnician: Entry to Intermediate Level; Performs a broad range of HR duties under close to moderate supervision. Performs simple to complex transactional tasks, data entry, and customer service support while developing and applying knowledge of HR laws and policies.\nSenior Technician: Advanced level; Operates with a high degree of independence, handling complex and sensitive HR matters. Serves as a resource to staff and managers and exercises advanced judgment in decision-making and issue escalation.\nDUTIES AND RESPONSIBILITIES/ESSENTIAL FUNCTIONS\nCollaborates with HR staff to ensure smooth workflow and communication.\nAssists with any of the following: development, implementation, administration, and communication of HR policies, procedures and practices.\nProvides information and support to managers and employees in a professional manner.\nResearches, compiles, and verifies data for reports, audits, and special projects.\nWorks with program management with interpretation and administration of agency policies and procedures.\nAssists in responding to and resolving employee concerns and issues.\nResponds to employee and management inquiries related to benefits, leaves, compensation, recruitment, safety, workers’ compensation, records, policy, and any other HR-related matters.\nProvides administrative support with occasional front desk coverage, and form/templates and intranet updates.\nExercises sound judgment in assessing workplace issues and appropriately escalates matters to HR Management based on risk, complexity, and organizational impact.\nHR functions, which the HR Technician is expected to perform, are broken down as follows:\nRecruitment Duties:\nWorks with program management and hiring managers to support recruitment processes such as posting requisitions, scheduling interviews, making job offers and generating offer letters, conducting reference checks, and coordinating start dates.\nCollaborates alongside IT and our HRIS teams to create initial network accounts and other employer logins.\nHosts and coordinates New Hire Orientation and is responsible for collecting, compiling and appropriately filing new hire documentation (I9s, policy acknowledgement signatures, payroll forms, etc.)\nResponsible for training hiring managers in the hiring process and interviewing protocols.\nAttends job and resource fairs; assists in coordination of agency recruitment events.\nEmployee Relations Duties:\nSupports workplace investigations under the direction of HR Management.\nSupports mediation facilitation and documentation for individuals and/or program/departmental.\nConducts initial intake of concerns or complaints. Escalates complex or sensitive complaints to HR Manager or HR Officer. May assist with interviews of witnesses or other external stakeholders.\nSchedules employee relations interviews and assists with documentation and note taking as needed.\nWorks with HR Management to create interview questions and conduct investigations under supervision.\nTechnicians shall support positions within unionized environment with the consistent application of Collective Bargaining Agreements (CBAs), while appropriately escalating labor relations matters to HR Management.\nProvides guidance to employees and managers on basic provisions of applicable Collective Bargaining Agreements (CBAs), referring complex interpretations to HR Management.\nAssists in the administration of grievance procedures, including tracking timelines, maintaining documentation, and coordinating meetings.\nSupports preparation for grievance meetings, investigatory meetings, and labor-management discussions.\nCoordinates logistics for meetings involving union representatives, employees, and management. Ensures compliance with Weingarten rights and other applicable labor protections during employee meetings.\nSupports HR Management in interpreting and applying CBA provisions; escalates ambiguous or high-risk issues.\nMaintains professional and neutral working relationships with union representatives.\nResponsible for Performance Management Review including reviewing and tracking corrective action and Performance Improvement Plans to help ensure consistent and equitable practices across the organization.\nAssists with conducting trainings on Policy to programs and departments and helps the respective HR Manager ensure annual trainings, such as Sexual Harassment trainings, are conducted.\nTechnicians should feel comfortable using the designated Learning Management System and Risk Management portals to assign and monitor trainings.\nAssists in preparation and conduction of involuntary separations.\nSupports management with tracking conflict of interests and assists with developing mitigation plans with department/program management.\nAssists with development and administration of Employee Engagement surveys.\nAssists with development and administration of Fresno EOC Personnel Polices and Procedures.\nProvides administrative support for employment-related legal cases.\nConducts site visits to maintain presence and provide employee support.\nBenefits & Leave Administration Duties:\nAssists with benefits enrollment and employee support.\nHelps coordinate benefit activities such as open enrollment, wellness events and activities, and retirement information sessions.\nProcesses leave requests (FMLA, CFRA, etc.) including documentation, designation, tracking, follow up and return-to-work procedures.\nProcesses (ADA) workplace accommodations including documentation, designation, tracking, implementation, follow up and return-to-work procedures.\nHRIS Duties:\nProcesses all personnel actions including hires, separations, promotions/demotions, pay changes, and performance evaluation tracking.\nGenerates reports and audits data to ensure system accuracy and completeness.\nAssist with development of HR-related forms and assists with HR Intranet page oversight.\nCollaborates to update and maintain validation tables, codes, and system functionality to ensure systems support agency needs.\nResponds to basic system issues such as resetting accounts and access administration of accounts.\nAssists with implementation and training of new HRIS systems including new platforms, new Learning Management Systems, etc.\nAssists HR Manager with editing, monitoring and development of job descriptions and compensation tables.\nAdditionally, the HR Technician will assist with supporting the HR Manager with compensation studies.\nMetrics & Reporting Duties:\nMaintains and updates HR dashboards and tracking tools to ensure accurate and timely reporting of workforce activity (e.g., new hires, separations, vacancies, leaves, and workplace incidents).\nGenerates standard reports and compiles workforce data for HR leadership and program management as requested.\nTracks key metrics such as time-to-fill, turnover, leave utilization, and injury reporting, ensuring data accuracy and completeness.\nProvides routine data summaries and supports programs in understanding basic workforce trends.\nReviews HR data and reports for consistency with established policies and procedures, identifying discrepancies and escalating concerns as appropriate.\nSupports audits, compliance reviews, and special projects by gathering and organizing HR data.\nResponsible for tracking assigned processes, monitoring progress, and ensuring timely follow-up on outstanding tasks and action items.\nUtilize the ChildPlus database to accurately enter, maintain, update, and retrieve participants, employees and program information.\nWorker’s Compensation & Safety Duties:\nAssists the respective HR Manager with conducting workplace safety investigations, alongside the Employee Relations team (when applicable), and ensures appropriate record-keeping. Also provides support with CAL-OSHA/ OSHA-related compliance, recordkeeping, reporting, and trainings.\nMay, on occasion, conduct site visits for workers’ compensation and/or safety assessments.\nAll Technicians:\nServe as a primary point of contact for HR-related inquiries.\nProvide accurate guidance on policies, procedures, and HR processes.\nExercise sound judgment in identifying and escalating sensitive or high-risk issues.\nMaintain a friendly and professional atmosphere. Represent Fresno EOC in a positive and professional manner at all times.\nAssists with departmental special projects, assignments, or events.\nAttends training and meetings pertaining to program needs or professional development.\nServes as a neutral witness in employee meetings as needed, including investigations, performance discussions, hiring interviews and separations, while supporting accurate documentation and escalating concerns to HR Management as appropriate.\nModels professionalism for staff, parents, children, clients, and community members. Promotes a collaborative environment within the service areas, program, and agency.\nAdheres to the American With Disabilities Act (ADA-2010) which prohibits discriminatory actions toward children and/or adult with disabilities. In particular, children with disabilities enrolled in the classroom as mandated by Federal Law.\nMaintains confidentiality of records and information on Head Start 0 to 5 staff, children and families.\nFollows procedures for mandatory reporting for suspected child abuse.\nOperates various office technology and equipment.\nTravels for work related business using personal/organization vehicle.\nMaintains regular attendance and punctuality.\nWorks evenings and weekends as required.\nPerforms other duties as assigned.\nQUALIFICATIONS\nSuccessful execution of this job necessitates satisfactory performance of each essential duty, with requirements reflecting the necessary knowledge, skills, and abilities, and a high school diploma or GED required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.\nEDUCATION:\nBachelor’s degree in Human Resources or related field required. Additional relevant education, professional HR certification, or directly related work experience may substitute for the required degree on a year-for-year basis.\nEXPERIENCE:\nMinimum of three (3) years Human Resources experience required. A professional HR certification (PHR or SHRM-CP) may substitute for up to one (1) year of required experience.\nOTHER QUALIFICATIONS:\nProfessional HR certification (PHR, SHRM-CP, SPHR, or SHRM-SCP) preferred. Specialized certifications (PHR-CA, SHRM California Law Credential, Workplace Investigation, CEBS, OSHA30) desirable. Certifications may be applied toward both education and experience requirements, as outlined above.\nProficient in Microsoft Office Suite and related business software; ADP Workforce Now or other HRIS experience desirable.\nStrong interpersonal communication, problem solving, time management, analytical capability, and organizational skills.\nEffective presentation, written and verbal communication skills.\nKnowledge of and ability to interpret and apply Federal, State and Local employment laws.\nWorking knowledge...","description_format":"text","description_chars":15787,"description_truncated":true,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Professional development"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Career Services","Nonprofits & Foundations"],"lifecycle":[{"event":"open","at":"2026-10-17T00:38:46Z"}],"visa":[],"liveness":{"score":24,"band":"cold","label":"Long shot","p_open":1,"p_active":0.675,"p_room":0.35,"age_days":14,"expected_fill_days":7,"reasons":["conf:0","win:tail"],"computed_at":"2026-10-31T05:58:55Z"},"pay":{"stated_usd_annual":74000,"is_top_pay":false},"html_url":"https://alion.io/job/fresnoeoc-senior-human-resources-technician","json_url":"https://alion.io/job/fresnoeoc-senior-human-resources-technician.json","meta":{"generated_at":"2026-10-31T13:03:18Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":20278,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2072671},"rest":"https://alion.io/mcp/rest/get_company?id=2072671"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffresnoeoc-senior-human-resources-technician"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffresnoeoc-senior-human-resources-technician"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffresnoeoc-senior-human-resources-technician"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fresnoeoc-senior-human-resources-technician\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffresnoeoc-senior-human-resources-technician"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":2752965}},{"tool":"search_jobs","arguments":{"company":"fresnoeoc.org","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":2752965},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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