{"id":1131076,"url":"https://alion.io/job/frette-sales-specialist","title":"Sales Specialist","company":{"id":5996,"name":"Frette","domain":"frette.com","url":"https://alion.io/company/frette","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SmartRecruiters","truth_index":null},"role":"Sales","role_family":"Sales","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Palo Alto, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":23,"max":28,"currency":"USD","period":"hour","gross":null,"usd_annual":56000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Google Workspace","optional":false},{"name":"Microsoft Office","optional":false},{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-09-22T19:00:19Z","employer_posted_date":"2026-09-22","last_verified_at":"2026-10-15T03:15:55Z","board_verified":true,"closed_at":null,"days_open":22,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":22},"description":"For over 164 years, Frette has crafted exquisite linens, blending Italian artistry with timeless luxury. Master artisans in Concorezzo and Milan transform the finest fibers into creations of unmatched quality and elegance. Renowned for its signature finish, Frette has graced iconic destinations-from St. Peter’s Basilica to the Orient Express-while over 500 European royal families have slept beneath its sheets. Today, its legacy lives on in luxury hotels, private residences, yachts, and jets, remaining dedicated to outfitting the world’s most exceptional spaces.\n Join Frette in Palo Alto!\nWorking at Frette is more than a job. It is an opportunity to become a tastemaker in your own right.\nWe are seeking a Sales Specialist to join our boutique in Palo Alto at the Stanford Shopping Center!\nThis role is designed for individuals who aspire to become trusted advisors, style curators, and relationship builders within the world of luxury. You will work closely with discerning clients, established Diamond Club members, interior designers, architects, luxury real estate professionals, hospitality partners, and other influential members of the luxury community while representing one of the world's most respected heritage brands.\nThis boutique serves entrepreneurs, executives, design enthusiasts, and global travelers seeking elevated lifestyle experiences and exceptional service.\nWhat You'll Gain\nRepresent one of the world's most respected luxury lifestyle brands.\nBuild your own book of business and establish yourself as a trusted advisor within the luxury design and lifestyle community.\nBuild meaningful relationships with discerning local and international clientele.\nExpand your network among designers, architects, luxury real estate professionals, hospitality partners, and tastemakers.\nDevelop expertise in luxury living, interior style, and elevated client experiences.\nLearn from experienced leaders and gain exposure to the worlds of luxury retail, hospitality, design, and client advisory.\nCompensation, Benefits & Career Development\nAt Frette, we recognize that exceptional talent deserves meaningful rewards. We are committed to supporting our team members through competitive compensation, comprehensive benefits, professional development opportunities, and recognition programs that celebrate success.\nCompensation & Incentives\nCompetitive hourly base pay of up to $28 per hour\nMonthly individual commission opportunities\nGuaranteed commission during your first three months\nQuarterly sales bonus opportunities\nAnniversary incentives and employee recognition programs\nReferral bonus program\nFull-time employment with consistent scheduling\n CLIENT ACQUISITION AND RETENTION:\nMeet company and personal sales goals by upholding Frette’s selling ceremonies, as well as fostering client relationships.\nDrive and exceed individual KPI goals by ensuring the highest level of service to the client.\nCapture client data as per Frette’s CRM guidelines, to complete authentic and personal client outreach to develop rapport and generate lasting relationships for client acquisition and retention.\nHandle client inquiries across all channels of communication including email, phone, WhatsApp, and messaging.\nPerform various sales and register transactions including ringing purchases (in-person/phone/email), processing of cash or credit payments, and counting money.\nCreate quotes using Frette branded templates for clients and coordinate bespoke or alterations as needed to fulfill the client’s orders.\nOffer and execute Frette’s white glove services, including home consultations and installations, to build add-on sales and client relations.\nDemonstrate a sense of pride, commitment, and passion for the brand and our clients, treating clients and store team professionally, courteously, and respectfully.\nMaintain awareness of all marketing activations to maximize the ROI.\nOPERATIONS:\nEfficiently execute the following daily performance needs, including but not limited to: key holder opening and closing store procedures, cash handling, charge sends, returns and exchanges, resolving client concerns as well as completing and relaying all required reporting.\nParticipate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized.\nParticipate in maintaining visual standards, including VM rotations, bed changes, and daily VM and cleanliness standards.\nParticipate in bi-annual inventory.\nLiaise and partner with IT on any helpdesk-related inquiries.\nAdditional responsibilities as needed per business needs as identified by the Store Manager and Corporate Business Partners\nSKILLS AND QUALIFICATIONS:\nYears of experience within a luxury retail environment, hospitality, or interior design preferred.\nFlexibility to work a retail schedule which will include evenings, weekends, and holidays.\nProficiency with retail operating systems including POS, Microsoft Office, and Google Workspace.\nDetail-oriented with strong organization and follow-up skills.\nAbility to manage competing priorities in a fast-paced environment.\nDemonstrates a positive attitude that contributes to a positive team environment.\nTeam-oriented but also self-driven with an entrepreneurial spirit.\nExcellent time management and problem-solving skills as well as the ability to use good judgment when making decisions.\nAbility to build and maintain effective working relationships with team members along with willingness to set and maintain high standards of performance.\nPHYSICAL REQUIREMENTS:\nAbility to lift and mobilize small to medium items up to 40 lbs. while utilizing appropriate equipment and techniques.\nAbility to maneuver effectively around the boutique floor, stock room, and offsite.\nPosition entails prolonged standing, twisting, stooping, kneeling, squatting, bending and OSHA-approved ladder safety.\n All your information will be kept confidential according to EEO guidelines.\nIt is the policy and commitment of Frette to provide equal employment and advancement opportunities to all individuals. The objective of Frette is to recruit, hire, train, and promote the most qualified applicants into all job levels. Frette does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex, sexual orientation, national origin, age disability, or any other characteristic protected by law. Frette will make reasonable accommodations for qualified individuals with known disabilities unless doing so would result in any undue hardship to the Company. 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