{"id":2894796,"url":"https://alion.io/job/freudenberg-customer-service-assistant","title":"Customer Service Assistant","company":{"id":5091,"name":"Freudenberg","domain":"freudenberg.com","url":"https://alion.io/company/freudenberg","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":182,"ghost_share":0,"stale_share":0.973,"repost_share":0,"time_to_fill_p50_days":29,"computed_at":"2026-11-03T05:54:40Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ho Chi Minh City, Vietnam"],"countries":["VN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-20T04:14:44Z","employer_posted_date":"2026-10-20","last_verified_at":"2026-11-03T06:25:12Z","board_verified":true,"closed_at":null,"days_open":14,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":14},"description":"Working at Freudenberg: We will wow your world!\nResponsibilities:\nManage customer orders from order entry to delivery, ensuring accurate processing, timely invoicing, and effective follow-up.\nCoordinate with internal teams and external stakeholders to meet customer requirements and ensure smooth order fulfillment.\nMonitor inventory levels, prepare demand forecasts, and support stock planning to prevent shortages and overstock situations.\nArrange local and export shipments, manage logistics documentation, and verify freight costs and shipping requirements.\nSupport daily sales operations by maintaining records, monitoring product quality status, and tracking pricing, packaging, and lead-time updates\nQualifications:\nCollege or University degree\nBasic proficiency in written and spoken English\nFamiliar with SAP/ERP systems and Microsoft Office applications (especially Excel & Word)\nExperience in Garment (Apparel) & Textile industry is an advantage\n \nThe Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. 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