{"id":2401084,"url":"https://alion.io/job/freudenberg-customer-service-fmd","title":"Customer Service (f/m/d)","company":{"id":5091,"name":"Freudenberg","domain":"freudenberg.com","url":"https://alion.io/company/freudenberg","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":47,"ghost_share":0,"stale_share":0.979,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Administrative","role_family":"Administrative","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Querétaro, Mexico"],"countries":["MX"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":13000,"max_usd":28000,"period":"year","method":"role_country_seniority_unknown","sample_n":36},"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-12T23:32:38Z","employer_posted_date":"2026-10-12","last_verified_at":"2026-10-21T00:08:07Z","board_verified":true,"closed_at":null,"days_open":8,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":8},"description":"Working at Freudenberg: We will wow your world!\nResponsibilities:\nMonitoring and maintenance in daily basis customer portals updated\nKeep continuosly customer communication\nProvide shipping plan\nCreation and monitoring spot sales orders\nResponsible for ASN activity, send, track and acceptance of them\nResponsible for samples shipments operation\nResponsible to maintain customer and supplier OTD according KPIs objectives\nResponsible to request production schedule adjustment in order to achieve customer requirements fluctuations\nResponsible to keep updated in daily basis the \"Criticos\" report\nKeep finish goods inventory level according company objectives\nMaintain customer contact list updated\nManaging of finish goods cycle counts with accuracy of 99.9%\nManage customer packaging\nResponsible to supply raw materials tracking and checking the MRP runs evaluating right data\nEnsure suppliers assigned to his / her account do shipments on time according release\nResponsible of send release to suppliers in weekly basis needed to complete the production plan using SAP\nDaily tracking visual reorder (VRO) to detect deviations and give proposals to fix them focus on customer protection\nFor local suppliers ensure suppler issue delivery notes or remissions with proper consecutive numbers or identificacion id\nAddress and analyze premium freight situation before authorize using RFE format\nUpdate supplier list\nResponsible to track the cycle counts schedule assigned to ensure and accuracy of at least 99%\nResponsible for impo expo and logistics for raw material and finished goods\nGet form supplier all paperwork related for customs clearance\nBe main contact with brokers and forwarders to ensure all merchandise arrive on time at low cost possible\nMaintain update all records necessary for international trade guide lines compliance\nBilling documents validation regarding raw material transportation and broker services\nHas the authority to stop shipments in case of quality, safety or logistical issues.\nQualifications:\nDegree in administration, international trade, logistics, industrial or engineering career. \nDesirable 3 years managing accounts of OEMs (Ford, Chrysler, GM) as customer service.\nCustomer knowledge (expectations, specifications, platforms, processes, etc).\nCustomer and supplier problem management (delays, complaints, etc).\nCustomer platforms: GM, FORD, Stellantis, Nissan, VW, TIER1, SAP MM, SALES, PP, ASN, Import-Export CTPAT, EDI 830,862,857, inventory management, logistic principles (customer cancellations, material planning, production planning, BOM, ERP, warehousing),\nEnglish advance\n \nThe Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. 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