{"id":2751364,"url":"https://alion.io/job/freudenberg-customer-service-key-usercontinuous-improvement-coordinator","title":"Customer Service Key User/Continuous Improvement Coordinator","company":{"id":5091,"name":"Freudenberg","domain":"freudenberg.com","url":"https://alion.io/company/freudenberg","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":75,"open_postings":175,"ghost_share":0,"stale_share":0.994,"repost_share":0,"time_to_fill_p50_days":25,"computed_at":"2026-10-25T05:49:26Z"}},"role":"Administrative","role_family":"Administrative","seniority":"middle","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":42000,"max_usd":79000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":1977},"experience_years_min":3,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-16T00:00:00Z","employer_posted_date":"2026-10-16","last_verified_at":"2026-10-24T01:39:49Z","board_verified":false,"closed_at":null,"days_open":10,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":10},"description":"Working at Freudenberg: We will wow your world!\nResponsibilities:\nCoordination of all Kaizen events that impact Customer Service department by supporting and follow-up on events to drive completion of action items identified during Kaizen events\nOwn the purpose and process relative to all Customer Service Policy Deployment projects, integrate and prioritization with Milan Policy Deployment projects\nCreate and manage continuous improvement communications\nResponsible for department 5S program\nParticipate in learning opportunities presented by the Milan GROWTTH team as applicable\nAssure a smooth and efficient Order Management process according to the guidelines while maintaining some level of customer account responsibility as appropriate\nActivities should lead, support and implement systematic and departmental process improvements, including departmental KPIs (Delivery Reliability, Delivery Creation Accuracy, Customer Past dues, and Confirmation Rate) by creating action plans and executing CI initiatives on the process\n9. Provide timely organizational escalation to support customer satisfaction\nActions must foster teamwork between employees and across the organization.\nValue for Customers: Drives a customer-oriented business strategy and provides indispensable support to deliver successful outcomes.\nInnovation: Envisions the impact of potential future trends and proactively drives necessary changes.\nEncourages creativity and initiative from employees.\nDrive & Execution: Inspires and motivates team, while taking full accountability for actions and results.\nManage multiple priorities in a dynamic office environment; plan for and ensure timely and successful completion of daily customer requirements\nManage multiple projects simultaneously; make judgment calls to assign priority and delegate with clear direction and expectations\nProvide input and adherence to the metrics review processes\nDocument work instructions as needed and ensure records are properly maintained through QMS\nEvaluate business processes and make recommendations for future improvements; work both independently and on project teams to analyze, design and implement process improvements using structured problem-solving techniques and lean concepts\nSupport quality investigations to ensure that root cause is understood, and effective countermeasures are put in place\nWork collaboratively with the operations leadership team to promote a consistent culture of excellence\n\nQualifications:\nBS degree in relevant field preferred and / or 3-5+ years equivalent experience in a customer service environment\nStrong MS Office computer skills including an intermediate/advanced working knowledge of Excel (ability to create, manipulate, and analyze spreadsheets/databases)\nExperience with ERP / SAP required\nExceptional interpersonal communication and leadership skills required to successfully lead a project team\nExperience with problem solving, project management, and lean/continuous improvement methodologies is preferred; strong understanding of ISO requirements is preferred\nMust exhibit the use of problem-solving techniques. Must have the ability to prioritize and manage multiple tasks in fast paced environment and the ability to work independently with little supervision\nGreen Belt Preferred\n \nThe Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.\nFreudenberg-NOK General Partnership","description_format":"text","description_chars":3903,"description_truncated":false,"requirements":{"experience_years_min":3,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mechanical Components & Fasteners","Advanced Materials","Plastics & Polymers","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-17T00:06:16Z"}],"visa":[],"liveness":{"score":55,"band":"ok","label":"Likely open","p_open":1,"p_active":0.609,"p_room":0.9,"age_days":9,"expected_fill_days":25,"reasons":["conf:28","stale_co","velocity","win:mid","comp:brand"],"computed_at":"2026-10-25T05:49:26Z"},"pay":null,"html_url":"https://alion.io/job/freudenberg-customer-service-key-usercontinuous-improvement-coordinator","json_url":"https://alion.io/job/freudenberg-customer-service-key-usercontinuous-improvement-coordinator.json","meta":{"generated_at":"2026-10-26T04:50:40Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6490,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-27T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5091},"rest":"https://alion.io/mcp/rest/get_company?id=5091"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffreudenberg-customer-service-key-usercontinuous-improvement-coordinator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffreudenberg-customer-service-key-usercontinuous-improvement-coordinator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffreudenberg-customer-service-key-usercontinuous-improvement-coordinator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/freudenberg-customer-service-key-usercontinuous-improvement-coordinator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffreudenberg-customer-service-key-usercontinuous-improvement-coordinator"}]}