{"id":3996822,"url":"https://alion.io/job/freudenberg-customer-service-specialist-2","title":"Customer Service Specialist","company":{"id":5091,"name":"Freudenberg","domain":"freudenberg.com","url":"https://alion.io/company/freudenberg","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":76,"open_postings":166,"ghost_share":0,"stale_share":0.952,"repost_share":0,"time_to_fill_p50_days":34,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Milan, Italy"],"countries":["IT"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-11-09T00:00:00Z","employer_posted_date":"2026-11-09","last_verified_at":"2026-11-15T02:33:57Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"Working at Freudenberg: We will wow your world!\nResponsibilities:\n- Order validation and entry\n\n- Order confirmation and delivery creation\n\n- Monitoring of order status\n\n- Claim and return management\n\n- Communication with customers and internal production\n\n- First contact for customer escalations\n\n- Coordination of bottleneck situations\n\n- Support of transfer projects and process improvements\n\n- Maintenance of master data in system\n\nQualifications:\nExcellent oral and written communication, including proper phone etiquette Able to quickly build rapport with different types of customers.\n\nExcellent organizational and time management skills.\n\nAble to anticipate problems and decide work priorities.\n\nAbility to work independently and professionally with customers and coworkers.\n\nDemonstrated ability to handle multiple tasks.\n\nIdentifies potential difficulties and produces solutions to problems.\n\nMust be detail oriented, accuracy is critical.\n\nAble to work within established guidelines while maintaining flexibility -including work hours due to changing priorities.\n\nExhibit strong follow-through.\n\nWilling to take responsibility for own actions, makes sound decisions based on consideration of alternatives.\n\nAble to present the key points of a discussion persuasively. Proficient use of P.C.\n\nAbility to travel occasionally.\n\nSolid product knowledge.\n\nFluency in Spanish is a plus.\n\n \nThe Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.\nFreudenberg-NOK General Partnership","description_format":"text","description_chars":2003,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Spanish","level":"Advanced (C1)","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mechanical Components & Fasteners","Advanced Materials","Plastics & Polymers","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-11-10T01:32:45Z"}],"visa":[],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.628,"p_room":1,"age_days":5,"expected_fill_days":34,"reasons":["conf:4","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-14T05:58:10Z"},"pay":null,"html_url":"https://alion.io/job/freudenberg-customer-service-specialist-2","json_url":"https://alion.io/job/freudenberg-customer-service-specialist-2.json","meta":{"generated_at":"2026-11-15T04:13:13Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":101,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-16T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5091},"rest":"https://alion.io/mcp/rest/get_company?id=5091"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffreudenberg-customer-service-specialist-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffreudenberg-customer-service-specialist-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffreudenberg-customer-service-specialist-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/freudenberg-customer-service-specialist-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffreudenberg-customer-service-specialist-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3996822}},{"tool":"search_jobs","arguments":{"company":"freudenberg.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3996822},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}