{"id":1994647,"url":"https://alion.io/job/freudenberg-it-onsite-support-specialist-fmd","title":"IT Onsite Support Specialist (f/m/d)","company":{"id":5091,"name":"Freudenberg","domain":"freudenberg.com","url":"https://alion.io/company/freudenberg","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":47,"ghost_share":0,"stale_share":0.979,"repost_share":0,"time_to_fill_p50_days":13,"computed_at":"2026-10-21T05:46:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Traboch, Austria"],"countries":["AT"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":3572,"max":null,"currency":"EUR","period":"month","gross":null,"usd_annual":48228},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-06T00:00:00Z","employer_posted_date":"2026-10-06","last_verified_at":"2026-10-22T04:42:02Z","board_verified":true,"closed_at":null,"days_open":16,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":16},"description":"Working at Freudenberg: We will wow your world!\nResponsibilities:\nCustomer-Centric Support: Be the go-to person for handling IT-related incidents and service requests, ensuring prompt resolution and exceptional service delivery to our internal customers\n\nTechnical Troubleshooting: Swiftly resolve technical issues to minimize downtime and maintain uninterrupted access to essential IT services\n\nIT Tools Mastery: Learn and utilize IT service management tools effectively for efficient incident tracking and knowledge sharing\n\nEnd-User Empowerment: Train end-users on IT service usage, reducing dependency on support and enhancing user experience\n\nContinuous Improvement: Proactively identify and report recurring issues to drive timely resolution and improve service delivery\n\nProject Participation & Collaboration: Engage in a variety of local and global projects, while collaborating with team members across more than 15 countries\n\nCitizen Development Opportunity: Foster growth and innovation through participation in citizen development initiatives, utilizing low-code/no-code tools to improve processes\n\nQualifications:\nBachelor’s Degree in Relevant Field; advanced degree preferred or compensating years of experience\nSpecified Years of Industry-relevant professional experience\nRelevant certifications, system experience, and training\nProfessional-Level English language skills preferred\nCommunication & Collaboration: Communicates clearly and concisely, while engaging proactively with colleagues at all levels of the organization.\nValue for Customers: Anticipates, understands and meets internal/external customers’ needs and expectations. Develops solutions based on a customer centric approach.\nInnovation: Drives and supports innovative ideas, while taking informed risks to seek and develop new or improved solutions.\nDrive & Execution: Proactively identifies what needs to be done and takes action. Explores new ways and pursues new opportunities.\nThe minimum salary for this position will be EUR 3.572 monthly as of the Compensation for this position will be determined by the candidate's qualifications, experience, education, and overall alignment with the role's responsibilities. \nThe Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.\nDMH Dichtungs- und Maschinenhandel GmbH","description_format":"text","description_chars":2813,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":true}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Manufacturing","Metal Fabrication"],"lifecycle":[{"event":"open","at":"2026-10-07T08:30:35Z"}],"visa":[],"liveness":{"score":25,"band":"fade","label":"Fading","p_open":1,"p_active":0.458,"p_room":0.55,"age_days":15,"expected_fill_days":13,"reasons":["conf:5","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":48228,"is_top_pay":false},"html_url":"https://alion.io/job/freudenberg-it-onsite-support-specialist-fmd","json_url":"https://alion.io/job/freudenberg-it-onsite-support-specialist-fmd.json","meta":{"generated_at":"2026-10-22T05:22:55Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6250,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5091},"rest":"https://alion.io/mcp/rest/get_company?id=5091"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffreudenberg-it-onsite-support-specialist-fmd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffreudenberg-it-onsite-support-specialist-fmd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffreudenberg-it-onsite-support-specialist-fmd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/freudenberg-it-onsite-support-specialist-fmd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffreudenberg-it-onsite-support-specialist-fmd"}]}