{"id":2281970,"url":"https://alion.io/job/freudenberg-technical-customer-support-specialist","title":"Technical Customer Support Specialist","company":{"id":5091,"name":"Freudenberg","domain":"freudenberg.com","url":"https://alion.io/company/freudenberg","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":80,"open_postings":176,"ghost_share":0,"stale_share":0.994,"repost_share":0,"time_to_fill_p50_days":20,"computed_at":"2026-10-22T06:10:10Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Houston, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-09-17T00:00:00Z","employer_posted_date":"2026-09-17","last_verified_at":"2026-10-22T23:08:31Z","board_verified":true,"closed_at":null,"days_open":35,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":35},"description":"Working at Freudenberg: We will wow your world!\nResponsibilities:\nSupport the sales team in business opportunities related to mechanical seas and supply systems by analyzing operating conditions and equipment data, selecting applicable EagleBurgmann solutions, accelerating responses to customer requests, and contributing to sales growth and the achievement of sales targets;\nRespond to technical questions from internal and external customers, helping strengthen and promote EagleBurgmann technical solutions;\nEstimate product costs using TSS tools;\nPrepare proposals in accordance with TSS standards\nFulfil CSR activities related to administration of quotations.\nSupport negotiations and order closing activities led by the sales team, helping balance customer requirements with EagleBurgmann’s business objectives;\nConduct customer visits or accompany the sales team during customer visits to present EagleBurgmann solutions and strengthen customer relationships;\nSupport order entry to ensure alignment with the quoted scope and customer requirements through the following activities;\nSupport the production of parts and accessories to ensure they comply with the quoted and approved design specifications through the following activities:\nClarify technical questions from production;\nAnalyze possible material substitutions;\nAct as a liaison between Sales and other internal departments within the business unit to improve communication and process flow;\nProvide training for internal and external customers on EagleBurgmann products;\nCommunicate professionally with internal and external stakeholders to improve productivity and support a positive working environment;\nMaintain safe, clean, and organized working conditions;\nObserve and follow the Group’s Values and Principles, serving as a role model for colleagues;\nPerform other related activities.\nQualifications:\nTechnical degree in Mechanics, Mechatronics, or a related field.\nMicrosoft Office suite\nGeneral technical product knowledge\nAbility to select dynamic products for specific applications based on tools and processes after 4-6 weeks of training inside TSS\nTechnical drawing interpretation.\n \nThe Freudenberg Group is an equal opportunity employer that is committed to diversity and inclusion. Employment opportunities are available to all applicants and associates without regard to race, color, religion, creed, gender (including pregnancy, childbirth, breastfeeding, or related medical conditions), gender identity or expression, national origin, ancestry, age, mental or physical disability, genetic information, marital status, familial status, sexual orientation, protected military or veteran status, or any other characteristic protected by applicable law.\nEagleBurgmann Industries LP","description_format":"text","description_chars":2764,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Mechanical Components & Fasteners","Advanced Materials","Plastics & Polymers","Automotive Components"],"lifecycle":[{"event":"open","at":"2026-10-11T11:58:38Z"}],"visa":[],"liveness":{"score":18,"band":"cold","label":"Long shot","p_open":1,"p_active":0.389,"p_room":0.45,"age_days":35,"expected_fill_days":20,"reasons":["conf:1","stale_co","velocity","win:tail","comp:brand"],"computed_at":"2026-10-22T06:10:10Z"},"pay":null,"html_url":"https://alion.io/job/freudenberg-technical-customer-support-specialist","json_url":"https://alion.io/job/freudenberg-technical-customer-support-specialist.json","meta":{"generated_at":"2026-10-22T23:21:35Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":9097,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":5091},"rest":"https://alion.io/mcp/rest/get_company?id=5091"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffreudenberg-technical-customer-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffreudenberg-technical-customer-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffreudenberg-technical-customer-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/freudenberg-technical-customer-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffreudenberg-technical-customer-support-specialist"}]}