{"id":3979656,"url":"https://alion.io/job/frogg-recruitment-reservation-manager","title":"Reservation Manager","company":{"id":4495487,"name":"FROGG Recruitment","domain":null,"url":"https://alion.io/company/frogg-recruitment","size_band":null,"is_staffing_agency":true,"employer_type":"agency","is_intermediary":false,"listed_via":null,"ats_vendor":null,"truth_index":null},"role":"Hospitality","role_family":"Hospitality","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Cape Town, South Africa"],"countries":["ZA"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":25000,"max":32500,"currency":"ZAR","period":"month","gross":true,"usd_annual":23772},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"WhatsApp","optional":false}],"status":"live","first_seen_at":"2026-11-06T08:14:48Z","employer_posted_date":null,"last_verified_at":"2026-11-06T08:14:48Z","board_verified":false,"closed_at":null,"days_open":4,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":4},"description":"Introduction\nReservations Manager Gqeberha\n\nA dynamic and structured vehicle rental and operations business based in Gqeberha is seeking a highly professional, organized, and industry-experienced Reservations Manager. The successful candidate will lead a team of 5 multi-channel reservation agents, optimize precise vehicle and fleet allocations according to daily booking schedules, and maintain exceptional client communication. This role demands a reliable leader with mandatory vehicle rental sector experience, capable of managing daily operational validation and providing critical after-hours escalation support to ensure seamless service delivery.\n\nSalary: R25 000 – R32 500 per month (dependent on experience)\n\nWorking Hours: On-site Monday to Friday, 08:00 – 17:00\n\nCompany mobile phone allocated for required after-hours operational support and issue resolution.\n\nMinimum Requirements & Competencies\n\n 5+ years relevant experience\n\n Vehicle Rental Industry Experience: Mandatory prior experience working within a vehicle rental, fleet management, or car hire operations environment is required.\n\n Leadership Experience: Proven track record managing a reservations desk, call centre, or frontline customer operations team.\n\n Communication: Outstanding verbal and written communication skills with professional corporate etiquette and strong dispute-resolution capabilities.\n\n Tech-Savvy: High proficiency handling concurrent client interactions across Email, Phone, and WhatsApp Business platforms alongside specialized internal rental software.\n\n Logistics & Planning: Strong logical thinking with hands-on experience matching complex bookings to dynamic asset or fleet capacity.\n\n Problem Solving: Exceptional crisis-management and problem-solving abilities, especially when resolving scheduling conflicts under pressure.\n\n Availability: Trustworthy, highly accountable, and fully committed to providing reliable after-hours operational availability.\n\nResponsibilities\n\n Team Management: Oversee and direct the daily performance of a 5-person reservations team, driving high service delivery standards and productivity.\n\n Multi-Channel Bookings: Ensure rental bookings received via telephone, email, and WhatsApp are accurately captured, systematically processed, and tracked with zero errors.\n\n Fleet Allocation: Strategically assign, map, and optimize the fleet schedule to match daily vehicle booking requirements flawlessly, ensuring maximum utilization.\n\n Daily Validation: Audit, validate, and securely confirm all scheduled vehicle bookings and fleet placements for the following day every afternoon.\n\n Customer Relations: Professionally address, manage, and resolve all incoming client inquiries, complaints, rate queries, and rental escalations.\n\n Reporting & Escalation: Maintain open lines of communication with senior management, delivering timely operational updates and reporting system or fleet issues promptly.\n\n After-Hours Support: Remain highly accessible via the company-allocated mobile phone outside normal working hours to swiftly resolve urgent operational challenges and vehicle delivery/return emergencies.\n\nPlease apply online\n\nFROGG 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