{"id":778841,"url":"https://alion.io/job/fromdayone-client-success-manager-toronto-based-remote","title":"Client Success Manager (Toronto-based - Remote)","company":{"id":720011,"name":"Fromdayone","domain":"fromdayone.com","url":"https://alion.io/company/fromdayone-2","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workable","truth_index":{"grade":"D","score":52,"open_postings":10,"ghost_share":0.8,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-11-11T05:49:22Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Toronto, Canada"],"countries":["CA"],"hiring_countries":["CA"],"hiring_countries_total":1,"salary":{"min":75000,"max":null,"currency":"CAD","period":"year","gross":null,"usd_annual":52760},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-08-27T00:00:00Z","employer_posted_date":"2026-08-27","last_verified_at":"2026-11-11T15:50:06Z","board_verified":true,"closed_at":null,"days_open":76,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":76},"description":"About From Day One:\nThe business landscape is changing fast. From Day One is a media outlet and conference series that helps companies navigate all that change in ways that put people first.\nSince our beginning in 2018, we've reached over 150,000 attendees, hosted over a thousand speakers, and produced conferences in more than 20 major U.S. cities-and counting. We take a unique, cross-disciplinary approach, convening leaders in CSR, HR, marketing, and communications, as well as civic leaders, authors, and journalists, to share business strategies that benefit workers, customers, and communities.\nWe also publish reporting and opinion pieces by a network of notable journalists, led by the company's editor in chief, veteran journalist Stephen Koepp.\nAt From Day One, we hire people who have a high degree of self-motivation and the potential to grow into active leaders. We call team members like these \"drivers\". If you are a passenger, From Day One will not be a good fit for you.\nAs you apply, think about whether these attributes describe you:\nYou motivate and energize colleagues rather than waiting for inspiration.\nYou're relentlessly resourceful and take ownership rather than seeking excuses. .\nYou look to consistently deliver great outcomes, and work to improve processes as you engage with them.\nYou are excited about your work and bring urgency to your mission.\nYou approach challenges with enthusiasm and optimism.\nOur work is driven by our mission to improve the relationship between business and society, and our efforts are intended to contribute to a brighter future. By maintaining this optimistic outlook, we not only motivate ourselves but also uplift those around us. We believe that believing that the future will be better is the first step towards making it better -- for others, and for ourselves personally.\nPlease note that diversity and inclusion are absolutely core to our mission, and we are committed to those values in our hiring process.\nAbout This Role:\nThe Client Success Manager owns the relationship with our sponsors from the moment they sign through renewal, and is accountable for making sure they get a real return on their partnership with From Day One.\nIn this role you would be the primary point of contact for a roster of sponsoring companies, learning their objectives, delivering high-touch service by email, phone, and face-to-face, and translating what each client wants into what we deliver for them on site. You would own renewal rate and client satisfaction for your accounts.\nOur clients experience their partnership at a live conference, which means the return they get is created on the ground - in the room we booked, at the reception we catered, on the panel their executive joined. So this role also owns the vendor side of that experience: the working relationships with our conference venues, caterers, hotels, and production vendors, the contracts and event orders those relationships produce, and the budgets built from them. Vendor relationship management is the core of the job, not an adjacent duty.\nTo be successful in this role, you must be able to read a dense venue contract or banquet event order and say clearly what we are committing to and what it will cost; build a budget from a vendor quote that reconciles with it; and weigh a venue's list of available dates against our conference calendar, our travel patterns, and what days an audience will actually attend. You must possess a strong work ethic, along with excellent organizational and interpersonal skills.\nThis is a remote position, and also includes regular travel to other cities for in-person events.\nResponsibilities:\nClient Success and Renewal\nAct as primary point of contact and address all client questions and concerns effectively, escalating as needed\nOnboard clients, understand their needs and objectives, and ensure they gain value from their partnership\nDeliver an exceptional customer experience throughout the post-sales journey, and ensure the client's event experience exceeds expectations and leads to positive reviews and contract renewal\nManage all client deliverables and information flow in a timely and accurate manner\nConduct post-event feedback calls to assess areas for improvement and opportunities for upsell/renewal\nPrepare weekly, monthly or quarterly reports, and format information for internal and external communication - memos, emails, presentations, reports\nOwn key performance indicators including renewal rate and customer satisfaction scores\nVendor and Venue Relationships\nOwn the day-to-day working relationships with conference venues, caterers, AV and production vendors, and hotels, building the standing of a client those vendors want to give good terms and good service\nResearch and evaluate venues in new and existing markets, and negotiate contracts and event orders\nRead and interpret banquet event orders, venue contracts, and vendor quotes, and confirm that what is on paper matches what we agreed to\nEvaluate date and venue options against real constraints - our existing conference calendar, day-of-week attendance patterns, travel logistics, and cost - and make a clear recommendation\nCoordinate travel, accommodation, and shipping for our team, our speakers, and client materials\nResolve vendor issues on site, in real time, during events\nBudgets and Event Details\nBuild event budgets from vendor quotes, and keep them reconciled as scope changes\nTrack costs against budget through the life of an event, and flag variances early\nReview invoices and contract terms for discrepancies before they become commitments\nMaintain the documentation and records that let anyone on the team see what an event costs and what we owe\nRequirements\nThis position requires a 4-year college/university degree at minimum\nCandidates should have a strong academic background and a minimum of 3 years of full-time, professional post-graduation experience\nDirect experience in customer/client success, ideally in events, conferences, hospitality or sales\nDemonstrated experience owning budgets, vendor quotes or contracts - building them, negotiating them, or being accountable for them being right\nQuantitative grounding, whether from coursework in economics, finance, accounting or statistics, or from work where you were responsible for the numbers reconciling\nA background involving genuine logistical complexity: event or production management, hospitality or restaurant operations, travel or supply chain operations, procurement, or campaign management\nBasic knowledge of business software such as MS Office products, Google For Business, or similar\nOutstanding organizational and time management skills\nExcellent verbal and written communications skills\nWillingness to travel regularly for events\nBenefits\nThis is a full-time salaried position. Starting salary is $75,000 CAD per year with opportunities for regular advancement and raises.\nThis position is remote, but please be available to meet with stakeholders based in or near the greater Toronto area if requested.","description_format":"text","description_chars":7048,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Canada","iso":"CA","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Event Management","Human Resources"],"lifecycle":[{"event":"open","at":"2026-09-11T23:56:57Z"}],"visa":[],"liveness":{"score":7,"band":"cold","label":"Long shot","p_open":1,"p_active":0.252,"p_room":0.28,"age_days":76,"expected_fill_days":16,"reasons":["conf:5","stale_co","win:tail","crowd:"],"computed_at":"2026-11-11T05:49:22Z"},"pay":{"stated_usd_annual":52760,"is_top_pay":false},"html_url":"https://alion.io/job/fromdayone-client-success-manager-toronto-based-remote","json_url":"https://alion.io/job/fromdayone-client-success-manager-toronto-based-remote.json","meta":{"generated_at":"2026-11-11T19:10:39Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":36984,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-12T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":720011},"rest":"https://alion.io/mcp/rest/get_company?id=720011"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffromdayone-client-success-manager-toronto-based-remote"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffromdayone-client-success-manager-toronto-based-remote"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffromdayone-client-success-manager-toronto-based-remote"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fromdayone-client-success-manager-toronto-based-remote\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffromdayone-client-success-manager-toronto-based-remote"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":778841}},{"tool":"search_jobs","arguments":{"company":"fromdayone.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":778841},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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