{"id":284080,"url":"https://alion.io/job/fronius-technical-support-engineer-welding","title":"Technical Support Engineer Welding","company":{"id":44864,"name":"Fronius","domain":"fronius.com","url":"https://alion.io/company/fronius-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":91,"open_postings":19,"ghost_share":0,"stale_share":0.368,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":null,"employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hanoi, Vietnam"],"countries":["VN"],"hiring_countries":["VN"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-05-19T00:00:00Z","employer_posted_date":"2026-05-19","last_verified_at":"2026-11-14T06:58:35Z","board_verified":true,"closed_at":null,"days_open":179,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":179},"description":"At Fronius, we are driven by innovation, quality, and strong partnerships. For our strategic business segment Welding, we are looking for a dedicated and service-oriented professional to strengthen our network in Vietnam.\nIn this role, you will act as a key link between Fronius and our local representatives and partners, ensuring outstanding technical support, high-quality service, and strong, lasting relationships.\nThis is a fully remote, home office-based position, open to candidates located in the Ha Tinh region.\nResponsibilities\nServe as the first point of contact for all technical and service-related inquiries\n\nProvide professional technical support to representatives, partners, and end customers\n\nIdentify and resolve technical issues efficiently and sustainably\n\nBuild strong relationships and collaborate closely with Fronius representatives and sales partners\n\nGather valuable market and customer feedback and share insights internally\n\nEnsure compliance with Fronius sales and service guidelines, including the strategy of our business segment Welding\n\nSupport and organize regional events, exhibitions, and trade fairs\n\nPlan and deliver training sessions for internal teams and external stakeholders\n\nHandle customer inquiries (existing and potential) with a solution-oriented mindset\n\nAct as a vital interface between Fronius International GmbH and regional partners\n\nDistribute relevant market and product information within the organization\n\nEnsure high-quality system offers (OK point quality assurance)\n\nRequirements\nTechnical qualification in a metalworking field such as pipeline construction, steel engineering, machine construction, shipbuilding, etc.\n\nExtensive knowledge of MMA, TIG and MIG / MAG welding processes\n\nBasic knowledge in robot handling\n\nElectrical knowledge would be an advantage\n\nGood sales and communication skills as well as a customer-oriented attitude\n\nWillingness to travel (national and international)\n\nDriving licence for motorcycles\n\nAre you ready for Fronius? 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