{"id":787557,"url":"https://alion.io/job/fronius-technical-support-professional","title":"Technical Support Professional","company":{"id":44864,"name":"Fronius","domain":"fronius.com","url":"https://alion.io/company/fronius-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"A","score":93,"open_postings":15,"ghost_share":0,"stale_share":0.267,"repost_share":0,"time_to_fill_p50_days":56,"computed_at":"2026-10-31T05:58:55Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Pune, India"],"countries":["IN"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-09-11T00:00:00Z","employer_posted_date":"2026-09-11","last_verified_at":"2026-10-31T08:15:23Z","board_verified":true,"closed_at":null,"days_open":50,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":50},"description":"Responsibilities:\nTechnical customer support and service for national Solar & Energy customers and internal interfaces\n\nRecording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback\n\nCoordinating, delivering, and documenting technical services following management approval (e.g., service assignments, trade show participation, and customer training)\n\nProactively sharing expertise within the national support team and across relevant departments\n\nCreating, translating, and adapting technical documentation and training materials to meet national and regional requirements\n\nAll other duties as assigned by management (e.g. nomination for projects/desks)\n\nRequirements:\nTechnical education\n\nAdditional professional qualifications obtained through continuing education or several years of professional experience\n\nProfessional experience in technical support\n\nEnglish language skills and/or local language at a level appropriate for the position\n\nResponsibilities:\nTechnical customer support and service for national Solar & Energy customers and internal interfaces\n\nRecording, documenting, and handling support cases in accordance with process standards, including the continuous forwarding of customer feedback\n\nCoordinating, delivering, and documenting technical services following management approval (e.g., service assignments, trade show participation, and customer training)\n\nProactively sharing expertise within the national support team and across relevant departments\n\nCreating, translating, and adapting technical documentation and training materials to meet national and regional requirements\n\nAll other duties as assigned by management (e.g. nomination for projects/desks)\n\nRequirements:\nTechnical education\n\nAdditional professional qualifications obtained through continuing education or several years of professional experience\n\nProfessional experience in technical support\n\nEnglish language skills and/or local language at a level appropriate for the position\n\nAre you ready for Fronius? Apply online now and become part of the Fronius family!","description_format":"text","description_chars":2142,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"English","level":"All levels","optional":false}]},"benefits":[],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Solar Energy"],"lifecycle":[{"event":"open","at":"2026-09-12T02:25:19Z"}],"visa":[],"liveness":{"score":52,"band":"ok","label":"Likely open","p_open":1,"p_active":0.69,"p_room":0.75,"age_days":50,"expected_fill_days":56,"reasons":["conf:10","velocity","win:late","comp:brand"],"computed_at":"2026-10-31T05:58:55Z"},"pay":null,"html_url":"https://alion.io/job/fronius-technical-support-professional","json_url":"https://alion.io/job/fronius-technical-support-professional.json","meta":{"generated_at":"2026-10-31T09:46:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":14807,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-01T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44864},"rest":"https://alion.io/mcp/rest/get_company?id=44864"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffronius-technical-support-professional"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffronius-technical-support-professional"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffronius-technical-support-professional"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fronius-technical-support-professional\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffronius-technical-support-professional"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":787557}},{"tool":"search_jobs","arguments":{"company":"fronius.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":787557},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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