{"id":4293828,"url":"https://alion.io/job/fronius-technical-support-representative-solar-and-energy","title":"Technical Support Representative - Solar and Energy","company":{"id":44864,"name":"Fronius","domain":"fronius.com","url":"https://alion.io/company/fronius-com","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":83,"open_postings":19,"ghost_share":0,"stale_share":0.684,"repost_share":0,"time_to_fill_p50_days":50,"computed_at":"2026-11-12T10:38:37Z"}},"role":"Industrial Engineering","role_family":"Industrial Engineering","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Portage, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-14T00:24:22Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"The Technical Support Representative works both independently and as a team player, focusing on technical support through telephone calls and email communication. This position diagnoses issues and guides the customer through corrective actions. TheTechnical Support Representative is responsible for communicating with the appropriate internal teams to properly escalate unresolved issues to maximize customer satisfaction.\nTask and Responsibilities\nOffers email and telephone support for customer inquiries and issues\nPossesses the ability to multi-task and effectively diagnose, analyze, and problem-solve via telephone and email\nExcels in time management and organizational skills\nEvaluates client needs for upgrades or upsells of current or new installations\nDelivers application advice for Fronius team members, end customers, distributors, and dealers\nProvides technical support for the introduction of products, systems and processes into the market\nRepresents Fronius USA LLC in a professional and respectful manner while also promoting the Fronius Way philosophy\nFollows escalation guidelines\nAll other duties as assigned by management\nWelding/Solar and Energy specific Tasks and Responsibilities\nWelding\nSupports System and Application Engineers with service calls and emails\nAssists customers with Welding equipment configuration and instillation requirements\nProvides product information to prospective Welding customers\nSolar and Energy\nSupports Solar and Energy Application Engineers with service calls and emails\nAssists customers with Solar system configuration and installation requirements\nProvides product information to prospective Solar and Energy customers\nRequirements\nAssociate’s degree/Technical Certification from an accredited college or university required\nEducation, training and/or 1+ years of experience in a related field\nAbility to work independently and as a team member\nProficient in use of Microsoft Word, Excel, PowerPoint, Outlook, and CRM software\nExcellent analytical and problem-solving skills\nAbility to identify, make recommendations and solve customer issues\nLimited travel\nHelp desk experience is a plus\nBasic electrical knowledge is required\nExcellent verbal and written communication skills\nAbility to express thoughts clearly and concisely\nCustomer service driven\nAbility to multi-task and meet goals and objectives\nAuthorized to work in the U.S. and possess a valid motor vehicle operator license\nHealth and Safety\nMust comply with all safety and health standards established by Fronius USA, LLC and federal, state or local requirements\nEmployees will perform duties in an office environment and a field setting\nEmployees will be occasionally exposed to tripping hazards\nThe noise level in the work environment is usually low to medium\nWe offer a generous benefit package including:\nFlexible work schedule with hybrid options\nPTO available immediately plus 11 paid holidays\nEmployer matched 401(k)\nMedical, Dental, and Vision covered 100% for employees\n50% company paid Medical, Dental, and Vision for your family\nEmployee Assistance Program\nShort-Term and Long-Term Disability\nFlexible Spending Accounts for Health Care and Dependent Care\nFronius USA, LLC is proud to offer Equal Employment Opportunities and committed to an inclusive and diverse workplace. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law or by contract.\nAre you ready for Fronius? Apply online now and become part of the Fronius family!","description_format":"text","description_chars":3746,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"associate","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Industrial Machinery","Solar Energy"],"lifecycle":[{"event":"open","at":"2026-11-14T00:24:22Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"Filed H-1B visas in the last two years","filings_12m":0,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":null,"route":null,"cap_exempt":false,"checked_at":"2026-11-12T07:36:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":56,"reasons":["conf:2","win:early","comp:junior,brand"],"computed_at":"2026-11-14T02:33:08Z"},"pay":null,"html_url":"https://alion.io/job/fronius-technical-support-representative-solar-and-energy","json_url":"https://alion.io/job/fronius-technical-support-representative-solar-and-energy.json","meta":{"generated_at":"2026-11-14T02:33:08Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":3411,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-15T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":44864},"rest":"https://alion.io/mcp/rest/get_company?id=44864"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffronius-technical-support-representative-solar-and-energy"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"free","price":{"credits":0,"usd":0},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffronius-technical-support-representative-solar-and-energy"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffronius-technical-support-representative-solar-and-energy"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fronius-technical-support-representative-solar-and-energy\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffronius-technical-support-representative-solar-and-energy"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":4293828}},{"tool":"search_jobs","arguments":{"company":"fronius.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":4293828},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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