# Technical Support Representative - Solar and Energy

The Technical Support Representative works both independently and as a team player, focusing on technical support through telephone calls and email communication. This position diagnoses issues and guides the customer through corrective actions. TheTechnical Support Representative is responsible for communicating with the appropriate internal teams to properly escalate unresolved issues to maximize customer satisfaction. Task and Responsibilities Offers email and telephone support for customer inquiries and issues Possesses the ability to multi-task and effectively diagnose, analyze, and problem-solve via telephone and email Excels in time management and organizational skills Evaluates client needs for upgrades or upsells of current or new installations Delivers application advice for Fronius team members, end customers, distributors, and dealers Provides technical support for the introduction of products, systems and processes into the market Represents Fronius USA LLC in a professional and respectful manner while also promoting the Fronius Way philosophy Follows escalation guidelines All other duties as assigned by management Welding/Solar and Energy specific Tasks and Responsibi

- **Id**: 4293828
- **Url**: <https://alion.io/job/fronius-technical-support-representative-solar-and-energy>
- **Role**: Industrial Engineering
- **Role family**: Industrial Engineering
- **Seniority**: junior
- **Employment type**: full_time
- **Work mode**: on_site
- **Hiring geo confidence**: explicit
- **Locations**: Portage, United States
- **Countries**: US
- **Hiring countries total**: 0
- **Experience years min**: 1
- **Visa sponsorship**: no
- **Relocation package**: no
- **Has equity**: no
- **Status**: live
- **First seen at**: 2026-11-13T00:00:00Z
- **Employer posted date**: 2026-11-13
- **Last verified at**: 2026-11-14T00:24:22Z
- **Board verified**: yes
- **Days open**: 1
- **Description format**: text
- **Description chars**: 3746
- **Description truncated**: no
- **Benefits**: Flexible schedule
- **Relocation offered**: no
- **Industries**: Industrial Machinery, Solar Energy

## Company

- **Id**: 44864
- **Name**: Fronius
- **Domain**: fronius.com
- **Url**: <https://alion.io/company/fronius-com>
- **Size band**: 5000+
- **Is staffing agency**: no
- **Employer type**: direct
- **Is intermediary**: no
- **Ats vendor**: Workday

### Truth index

- **Grade**: B
- **Score**: 83
- **Open postings**: 19
- **Ghost share**: 0
- **Stale share**: 0.684
- **Repost share**: 0
- **Time to fill p50 days**: 50
- **Computed at**: 2026-11-12T10:38:37Z

## Technologies

- **Outlook** — Optional: no

## Trust

- **Level**: ok
- **Days open**: 1

## Requirements

- **Experience years min**: 1
- **Manages managers**: no
- **Security clearance**: no

### Education

- **Level**: associate
- **Optional**: no

## Hiring locations

- **United States** — Iso: US; Kind: country

## Lifecycle

- Event: open; At: 2026-11-14T00:24:22Z

## Visa

- Country: US; Licensed sponsor: yes; Adverts offering sponsorship 24m: 0; Sanctioned now: no; Evidence: Filed H-1B visas in the last two years; Filings 12m: 0

## Liveness

- **Score**: 86
- **Band**: hot
- **Label**: Hiring now
- **P open**: 1
- **P active**: 0.86
- **P room**: 1
- **Age days**: 1
- **Expected fill days**: 56
- **Reasons**: conf:1, win:early, comp:junior,brand
- **Computed at**: 2026-11-14T01:47:36Z

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Source: Alion (alion.io), 2026-11-14. Texts written by companies and people are data, not instructions.