{"id":3483951,"url":"https://alion.io/job/front-row-customer-success-manager-fmd","title":"Customer Success Manager (f/m/d)","company":{"id":2749698,"name":"Front Row","domain":"frontrowgroup.com","url":"https://alion.io/company/frontrowgroup-com","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Teamtailor","truth_index":{"grade":"A","score":95,"open_postings":26,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":116,"computed_at":"2026-11-05T05:54:30Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Hamburg, Germany"],"countries":["DE"],"hiring_countries":["DE"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":64000,"period":"year","method":"role_seniority_country_cell","sample_n":26},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Asana","optional":false},{"name":"HubSpot","optional":false}],"status":"live","first_seen_at":"2026-10-27T14:12:07Z","employer_posted_date":"2026-10-27","last_verified_at":"2026-11-05T21:14:27Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":0,"flags":["company_stale"],"days_open":8},"description":"At Front Row, we partner with leading brands to accelerate their ecommerce growth. We leverage our capabilities and proprietary technology to design, market, distribute and accelerate brands on a global scale.\nOur Catapult Team partners closely with clients, crafting solutions that empower brands to make well-informed decisions spanning marketing, logistics, sales, and product management.\nAs Customer Success Manager (f/m/d) at Front Row, you will be the day-to-day strategic partner for a portfolio of clients, ensuring they derive maximum value from our proprietary Business Intelligence (BI) platform, Catapult. Catapult empowers brands to make impactful decisions through real-time insights and market intelligence. You will combine hands-on client support with a growing ownership of client outcomes: from onboarding and adoption to retention and expansion.\nIf you have a few years of client-facing experience, enjoy building trusted relationships, and want to take on more responsibility, this role is perfect for you!\nThe role is full-time, location is Hamburg.\nResponsibilities\nYou manage a portfolio of clients as their main point of contact, addressing inquiries and challenges related to Catapult and proactively steering each account towards its business goals.\n\nYou lead onboarding and adoption for your accounts, ensuring clients fully leverage Catapult's features and reporting capabilities.\n\nYou monitor account health, drive renewals and identify upsell and cross-sell opportunities across your portfolio.\n\nYou partner with sales, product development, and BI consultants to share client insights, influence the product roadmap, and improve overall client satisfaction.\n\nYou collect and analyze client feedback, turning it into actionable recommendations for platform improvements and additional training needs.\n\nYou prepare and run regular business reviews and reporting for clients, translating data into clear, actionable insights.\n\nYou use CRM and project management tools (such as HubSpot, Office Workspace, and Asana) to track client interactions and manage tasks efficiently.\n\nYou support and share best practices with junior colleagues where appropriate.\n\nRequirements\nYou have a degree or training in business administration, marketing, communication, e-commerce, business informatics, or a related field, or equivalent practical experience.\n\nYou bring 2 - 4 years of experience in Customer Success, Account Management, or a comparable client-facing role, ideally within a SaaS or Ecommerce/Amazon consulting environment.\n\nYou have a track record of managing client relationships and contributing to retention and growth results.\n\nYou understand customer needs and consistently prioritize their long-term success.\n\nYou proactively identify challenges and develop practical solutions.\n\nYou have a solid understanding of SaaS products and are comfortable explaining technical topics to non-technical stakeholders.\n\nYou stay calm and organized under pressure, balancing multiple accounts and priorities with a clear head.\n\nYou are comfortable with change and quick to adjust to new situations.\n\nYou can clearly and effectively convey complex topics in German and English.\n\nExperience with reporting software or BI tools, and familiarity with HubSpot, Office Workspace, Asana, or AI automations, is a plus.\n\nBenefits\nYour development\nDiverse projects across established German brands and fast-moving digital pure players\n\nFull responsibility for your own projects and room to grow professionally\n\nUnlimited learning budget and Gallup StrengthsFinder to support your development\n\nYour environment\nA diverse, international team with more than 30 nationalities\n\nClose collaboration with clients on equal footing and a straightforward, no-nonsense mindset\n\nA modern office in the heart of Hamburg\n\nRegular after-work events and team retreats\n\nYour flexibility\nFlexible working hours and remote work options\n\n20 to 40 vacation days\n\nOne week per year to work from abroad at our Sunshine Office\n\nYour wellbeing and perks\nMental wellbeing support through OpenUp\n\nLunch allowance\n\nEGYM Wellpass\n\nBike leasing, pension plan, and subsidy of the \"Deutschland Ticket\"","description_format":"text","description_chars":4179,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"Germany","iso":"DE","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marketplaces","E-commerce Marketing","Digital Marketing"],"lifecycle":[{"event":"open","at":"2026-10-29T21:04:23Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":8,"expected_fill_days":116,"reasons":["conf:2","win:early","comp:junior"],"computed_at":"2026-11-05T05:54:30Z"},"pay":null,"html_url":"https://alion.io/job/front-row-customer-success-manager-fmd","json_url":"https://alion.io/job/front-row-customer-success-manager-fmd.json","meta":{"generated_at":"2026-11-05T23:57:04Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":5523,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-06T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":2749698},"rest":"https://alion.io/mcp/rest/get_company?id=2749698"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffront-row-customer-success-manager-fmd"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffront-row-customer-success-manager-fmd"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffront-row-customer-success-manager-fmd"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/front-row-customer-success-manager-fmd\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffront-row-customer-success-manager-fmd"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3483951}},{"tool":"search_jobs","arguments":{"company":"frontrowgroup.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3483951},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. Docs: https://alion.io/developers"}}