{"id":1286936,"url":"https://alion.io/job/front-senior-account-manager-2","title":"Senior Account Manager","company":{"id":7643,"name":"Front","domain":"front.com","url":"https://alion.io/company/front","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"A","score":88,"open_postings":6,"ghost_share":0,"stale_share":0.5,"repost_share":0,"time_to_fill_p50_days":44,"computed_at":"2026-09-26T05:45:00Z"}},"role":"Marketing","role_family":"Marketing","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Chicago, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":170000,"max":188000,"currency":"USD","period":"year","gross":null,"usd_annual":188000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Okta","optional":false},{"name":"PagerDuty","optional":false},{"name":"Salesforce","optional":false},{"name":"Stripe","optional":false}],"status":"live","first_seen_at":"2026-09-25T23:35:49Z","employer_posted_date":"2026-09-25","last_verified_at":"2026-09-27T00:14:47Z","board_verified":true,"closed_at":null,"days_open":1,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":1},"description":"Front is the customer operations platform built for B2B complexity, keeping every team, tool, and customer conversation in sync so companies can scale without losing connection. Others handle simple interactions. Front handles the coordination and context behind complex B2B customer relationships. Over 9,000 companies, including Uber Freight, Navan, and Stripe, rely on Front because it's the only one that can run the operational layer that makes customer-facing work actually succeed.\nBacked by Sequoia Capital and Salesforce Ventures, Front has raised $204M from leading venture capital firms and independent investors including top executives at Atlassian, Okta, Qualtrics, Zoom, and PagerDuty. Front has received numerous accolades, including a Certified Great Place to Work in 2026, Top Places to Work by USA Today 2025, Y Combinator's list of Top Companies in 2023, #4 on Fortune’s Best Workplaces in the Bay Area™ ,Inc. Magazine's 2022 Best Workplaces list, and Forbes Best Startup Employers 2022 List.\nFront's Account Management team owns a book of business - and turning that book into revenue is the job. As a Senior Account Manager, you'll run point on Front's largest, most strategic accounts: closing renewals, hunting for expansion, and negotiating your way to bigger deals every quarter. This is a quota-carrying seat for someone who treats every account like a pipeline of upside, not a maintenance task.\nYou'll be paired with a Customer Success Manager who keeps the product humming, but the commercial number is yours. Win the renewal, land the upsell, close the multi-year deal. This role is built for a closer who wants a bigger book, bigger deals, and the autonomy to run their territory like a business.\nWhat will you be doing?\nOwn the number for a portfolio of Front's largest strategic accounts - renewals, upsell, cross-sell, and net revenue retention are your quota\n\nRun and close complex, multi-stakeholder negotiations, from renewal terms to premium package upsells to multi-year contracts\n\nHunt for expansion inside your existing book - using usage and health signals from your CSM partner to find the next deal before the customer asks\n\nBuild the pitch: position services and premium packages as revenue-driving add-ons, not afterthoughts\n\nForecast like a pro - accurate, defensible pipeline and renewal forecasting that leadership can plan the business around\n\nSet the standard for the team - your deal strategy and negotiation playbook become what other AMs copy\n\nGo toe-to-toe cross-functionally with Sales, Support, Product, and Marketing to clear blockers and close faster\n\nRepresent the customer's voice in pricing and packaging conversations - and use it to close bigger deals\n\nWhat skills and experience do you need?\n5+ years carrying a number in Account Management, Renewals, or a commercial Customer Success role in SaaS, with a track record of hitting or beating quota\n\nProven closer - you've run complex, multi-stakeholder negotiations and multi-year contracts and won\n\nTrack record positioning and selling services or premium packages as part of the deal, not a separate ask\n\nSharp with data - you use usage and health signals to build the business case and know exactly which accounts to push\n\nA negotiator's instincts and the relationship chops to keep the customer close while still pushing for the better deal\n\nProcess-driven - you build the systems and playbooks that let you run a bigger book without dropping deals\n\nComfortable partnering with CSMs, Solutions Architects, or technical teams, but never confused about who owns the commercial outcome\n\nFluency with AI tools and a bias toward using them to move faster, think sharper, and automate the repetitive\n\nFront operates on a hybrid model - we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected.\nWhat we offer\nCompetitive salary\n\nEquity (we are post-series D & backed by some of the best VCs in the US)\n\nPrivate health insurance, including plan options at no cost to employees\n\nPaid parental leave\n\nFlexible time off policy\n\nFlexibility to work from home Monday and Friday, unless posted as a fully remote role\n\nMental health support with Workplace Options\n\nFamily planning support with Maven\n\n$100 per month Lifestyle Stipend to spend on fitness, health and wellness, and other activities\n\nWellness Days - Fronteers get an additional day off on months with no holidays\n\nWinter Break - Our offices are closed from Christmas to New Year's Day!\n\nFront provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice & EU Privacy Notice","description_format":"text","description_chars":4852,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible time off","Health insurance","Parental leave"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Team Communication & Collaboration","Customer Support & Help Desk Software"],"lifecycle":[{"event":"open","at":"2026-09-26T05:16:59Z"}],"liveness":{"score":90,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.903,"p_room":1,"age_days":0,"expected_fill_days":44,"reasons":["conf:0","velocity","win:early"],"computed_at":"2026-09-26T05:45:00Z"},"pay":{"stated_usd_annual":188000,"is_top_pay":true},"html_url":"https://alion.io/job/front-senior-account-manager-2","json_url":"https://alion.io/job/front-senior-account-manager-2.json","meta":{"generated_at":"2026-09-27T01:00:06Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":901,"day_limit":5000,"remaining_today":4099,"minute_limit":60,"resets_at":"2026-09-28T00:00:00Z"}}}