{"id":2228202,"url":"https://alion.io/job/frontier-energy-software-support-specialist","title":"Software Support Specialist","company":{"id":2512588,"name":"Frontier Energy","domain":"frontierenergy.com","url":"https://alion.io/company/frontierenergy","size_band":"201-500","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"UltiPro","truth_index":null},"role":"Support","role_family":"Support","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Austin, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":49000,"max_usd":98000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":404},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":true}],"status":"live","first_seen_at":"2026-10-05T18:37:31Z","employer_posted_date":"2026-10-05","last_verified_at":"2026-10-13T01:15:57Z","board_verified":true,"closed_at":null,"days_open":7,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":7},"description":"At Frontier Energy, we’re more than just engineers and professionals-we’re a team of innovators, problem-solvers, and visionaries dedicated to advancing clean energy solutions. Our mission is to pioneer the intelligent use of energy for a sustainable and resilient future.\nWe offer a collaborative and dynamic workplace where your ideas are heard, nurtured, and transformed into impactful solutions. With a flat hierarchy and open-door policy, every team member is empowered to experiment, take ownership, and make a real difference.\nBeyond fostering an inspiring culture, we provide competitive compensation, comprehensive benefits, and opportunities for growth. Join us and be part of a team that’s shaping the future of energy while leaving a positive impact on the world.\nThe Software Support Specialist is responsible for providing technical support and guidance to customers using Frontier Energy's software platforms and technology solutions. This role serves as a primary point of contact for application support, onboarding, training, and issue resolution, working closely with customers and internal teams to troubleshoot issues, maintain system functionality, and deliver a high-quality customer support experience.\nKey responsibilities include but are not limited to:\nServe as a primary point of contact for customer support requests, product inquiries, and technical issues.\nTroubleshoot software, configuration, workflow, and user access issues to identify and resolve root causes.\nDocument, track, prioritize, and manage support tickets through resolution in accordance with established service levels.\nPerform user administration, configuration updates, and routine system maintenance activities.\nEscalate complex issues to application consultants, analysts, developers, or other technical resources as appropriate.\nCommunicate issue status, resolutions, workarounds, and technical guidance to customers and 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