{"id":2863068,"url":"https://alion.io/job/frontline-it-infrastructure-and-security-lead","title":"IT Infrastructure and Security Lead","company":{"id":677667,"name":"Frontline","domain":"thefrontline.org.uk","url":"https://alion.io/company/thefrontline","size_band":"1-10","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Pinpoint","truth_index":null},"role":"DevOps","role_family":"DevOps","seniority":"lead","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["London, United Kingdom"],"countries":["GB"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":54823,"max":54823,"currency":"GBP","period":"year","gross":null,"usd_annual":72956},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"GDPR","optional":false},{"name":"ISO 27001","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"SharePoint","optional":false},{"name":"SLI/SLO/SLA","optional":false}],"status":"live","first_seen_at":"2026-10-18T16:50:26Z","employer_posted_date":"2026-10-18","last_verified_at":"2026-10-20T17:24:44Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"Contract: Full time, permanent\nSalary: £54,822.63 (inclusive of London office allowance) plus competitive pension\n\nLocation: Hybrid - 2 days per week in London Office\nPlease note this ad will close on Monday 9 November at 9am.\n The IT Infrastructure and Security Lead is responsible for ensuring Frontline's technology infrastructure, cyber security and technology governance are secure, reliable and fit for organisational needs.\n\nThe role owns IT infrastructure, the technical side of information security, business continuity, disaster recovery and technical governance, ensuring systems and services remain resilient, compliant and capable of supporting organisational growth. The postholder will ensure technology systems, security controls and IT processes effectively support Frontline's wider regulatory and data protection obligations.\nThe role also owns supplier and budget management, line manages the IT and Facilities Officer, oversees the facilities function, and provides advice on emerging technologies, including artificial intelligence, and security risks to support informed organisational decision-making. This is a hands-on role: alongside setting direction, the postholder will carry out senior technical configuration and administration directly, supported by the IT and Facilities Officer and an outsourced helpdesk.\nKey Responsibilities\n Leadership and Strategy\nLead, support and develop the IT and Facilities function, including line managing the IT & Facilities Officer (objective setting, development and performance management)\nDevelop and implement infrastructure and security strategies and a technology roadmap aligned with organisational goals, ensuring technology platforms are efficient and capable of supporting future growth and innovation\nOwn the IT budget and capital planning\nProvide expert advice on emerging technologies, including AI, and security threats to inform strategic planning relating to digital investment and risk mitigation\nInformation Security\nOwn the organisation’s technical information security strategy, working with the Legal & Compliance team on the wider information governance framework\nLead Cyber Essentials and Cyber Essentials Plus certification and annual renewal\nOwn the technical implementation and controls that support GDPR and information security requirements and lead the technical response to data breaches. Ownership of the wider GDPR/data protection compliance framework, DPIAs, retention policies and regulatory compliance sits with the Legal & Compliance team; this role provides technical input\nLead cyber security risk assessments and vulnerability management, and maintain an information security risk register\nLead incident response for security incidents and major IT outages\nLiaise with senior leadership, Trustees, and external auditors on information security and IT risk, including reporting to the Finance, Audit, Risk and Compliance Committee as required\nLiaise with the Department for Education and other external stakeholders as required to support technology assurance processes, provide evidence of compliance and respond to IT, cyber security and infrastructure-related contractual requirements\nMaintain awareness of industry-standard information security controls and apply them across the organisation’s systems\n Infrastructure and Systems\nOversee the design, operation, maintenance and optimisation of networks, storage, and cloud platforms and related services, ensuring these are resilient and efficient\nOwn network architecture and the infrastructure roadmap\nOwn IT disaster recovery and technology continuity arrangements, and work with organisational leads and system owners to support wider business continuity planning and testing\nOwn the architecture, governance and senior administration of Microsoft 365/E5, Microsoft Entra ID (formerly Azure AD) and SharePoint; recommend and lead major system changes and migrations as required\nOwn the device management strategy\nLead data migration and system upgrade projects\nEnsure technology infrastructure remains scalable and capable of supporting organisational growth and future programme expansion\n Artificial Intelligence (AI)\nJointly own the organisation’s AI strategy with the Culture and Operations Director, shaping its direction so it supports organisational priorities and meets information security, data protection and ethical requirements\nLead the rollout of the AI strategy, including the selection and secure deployment of AI tools, AI governance and acceptable use guidance, risk assessment, and supporting staff to adopt AI effectively\n Supplier and Service Management\nOwn supplier strategy and lead contract negotiations (ISPs, MSPs, software suppliers, outsourced IT helpdesk)\nMonitor IT spend and software licensing costs against budget, and make best use of sector discount schemes (e.g. Microsoft/Google nonprofit licensing)\nHold the outsourced helpdesk provider to SLA and escalation performance, and establish and monitor service standards for internal support\nOversee incident, request, problem and escalation processes\nMonitor service performance, experience and recurring support issues\nEnsure clear ownership and escalation arrangements across internal staff and outsourced providers\nUse service data and user feedback to drive continuous improvement\n Governance and Policy\nEstablish, maintain and continuously improve IT governance frameworks, including policies, processes, standards and controls that support secure and effective service delivery\nReport on IT performance and service delivery to senior leadership and relevant committees as required\nDevelop and maintain IT and information security policies (acceptable use, BYOD, password policy)\nEnsure IT systems meet relevant statutory and regulatory requirements, working with the Legal & Compliance team on data handling\nIn conjunction with the Legal & Compliance team, manage IT and security audits, ensuring findings are addressed and risks mitigated, and that IT systems support compliance with data protection legislation and cyber security expectations\n Facilities Management (Oversight)\nOversee the facilities function, delivered day to day by the IT & Facilities Officer, covering premises and building maintenance, landlord, managing agent and licensee relationships, contractors, utilities and office operations, to provide a safe, secure and cost-effective working environment\nEnsure compliance with health and safety, fire safety, building security and statutory property obligations (including risk and DSE assessments, statutory checks and certificates, insurance, and lease/licence obligations), and oversee premises-related business continuity arrangements\nSkills, Knowledge and Expertise\n Experience and knowledge:\nExperience in a senior IT leadership role covering infrastructure and security\nStrong knowledge of cyber security frameworks and best practice (e.g. Cyber Essentials, ISO 27001)\nProven hands-on experience of managing cloud and hybrid environments (e.g. Microsoft 365/Entra ID)\nExperience of aligning IT infrastructure and security initiatives with organisational objectives\nExperience of managing budgets, suppliers and contract negotiations\nUnderstanding of AI tools and the governance, security and data protection considerations in deploying them\nExperience of, or willingness to take on, oversight of facilities and health and safety compliance\nInfo Security qualifications from either IASME or ISC2\n Skills and characteristics:\n Strong stakeholder engagement skills, and the ability to translate complex technical concepts into clear business language for senior leaders and Trustees\nAn analytical approach to solving complex technical and security challenges\nProven ability to line manage and develop staff and manage outsourced IT providers\nBenefits\nFlexible working hours\nCompetitive pension employer contribution\n25 days annual leave + bank holidays + office closes from 25 Dec to 1 Jan\nBuy up to five days annual leave a year\nInterest free loan for season ticket\nPersonal coaching and mentoring\nCycle loan scheme\nDeposit loan scheme\nVolunteering days\nEmployee assistance programme\nLife Assurance Scheme (x3 salary)","description_format":"text","description_chars":8192,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":["Annual leave","Flexible schedule"],"hiring_locations":[{"name":"United Kingdom","iso":"GB","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Information Security","Nonprofits & Foundations","Pediatric Care"],"lifecycle":[{"event":"open","at":"2026-10-19T16:50:26Z"}],"visa":[],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":1,"expected_fill_days":22,"reasons":["conf:1","win:early"],"computed_at":"2026-10-20T05:45:00Z"},"pay":{"stated_usd_annual":72956,"is_top_pay":false},"html_url":"https://alion.io/job/frontline-it-infrastructure-and-security-lead","json_url":"https://alion.io/job/frontline-it-infrastructure-and-security-lead.json","meta":{"generated_at":"2026-10-20T20:54:22Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":24300,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":677667},"rest":"https://alion.io/mcp/rest/get_company?id=677667"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffrontline-it-infrastructure-and-security-lead"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffrontline-it-infrastructure-and-security-lead"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffrontline-it-infrastructure-and-security-lead"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/frontline-it-infrastructure-and-security-lead\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffrontline-it-infrastructure-and-security-lead"}]}