{"id":2233650,"url":"https://alion.io/job/frontline-wildfire-defense-system-sales-development-representative","title":"Sales Development Representative","company":{"id":2522942,"name":"Frontline Wildfire Defense® System","domain":"frontlinewildfire.com","url":"https://alion.io/company/frontlinewildfire","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Sales","role_family":"Sales","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"inferred_payroll_markers","remote_working_hours":{"label":"PST","utc_offset_min":-8,"utc_offset_max":-8},"hiring_geo_confidence":"inferred","locations":[],"countries":[],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"SLI/SLO/SLA","optional":false},{"name":"Zoho CRM","optional":false}],"status":"live","first_seen_at":"2026-08-08T15:11:11Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-20T09:31:40Z","board_verified":true,"closed_at":null,"days_open":72,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":72},"description":"Please note that we do not accept unsolicited candidate introductions, referrals, or resumes from external recruiters or staffing agencies.\nLocation: Candidates must be located in the PST time zone and have flexible availability for some weekends and after hours work.\nBackground Check Requirement\nAs part of our hiring process, Frontline Wildfire Defense conducts comprehensive background checks for all new hires. These checks typically cover the past 7-10 years and may include employment and education verification. For roles that require work in the field, driving record verification is also required. Employment offers are contingent upon the successful completion of these background checks.\nAbout Frontline Wildfire Defense\nFounded in 2017 by landscape ecologist and fire mitigation expert Harry Statter, Frontline developed the first fully integrated wildfire defense system to stop the leading cause of home loss in wildfires: ember-driven ignition. The system combines exterior sprinklers, full-coverage design, and connected software for remote monitoring and response, allowing homes to protect themselves long after families evacuate or infrastructure fails.\nProven effective during the 2025 Los Angeles wildfires, 96% of homes with Frontline systems survived. That success has earned top industry recognition, including Frontline being recognized as one of TIME’s Best Inventions 2025 in the Green Tech category and receiving the PCBC Gold Nugget Award for “Most Innovative Housing Concept” and the Best of IBS Award for “Best Home Technology.”\nAs wildfires grow hotter and more frequent, our vision is to give people the tools and strategies to live safely with fire. We’re building a mission-driven team creating real-world solutions in wildfire safety and climate tech.\nAbout This Opportunity\nAs a Sales Development Representative (SDR), you will play a critical role in building the sales pipeline for Frontline Wildfire Defense. This role is responsible for engaging prospective customers, educating them about our system, qualifying opportunities, and scheduling appointments for the field sales team. The SDR will be the first point of contact for many customers and will represent our mission of protecting homes and communities with professionalism, energy, and empathy.\nKey Responsibilities\nProactively engage prospective customers via phone, email, text, and web chat to explain the Frontline Wildfire Defense system and address questions.\nConduct up to 10 consultations daily to educate customers, uncover needs, and secure commitment to move forward in the sales process.\nQualify leads using defined criteria and schedule appointments with the field sales team for further consultation.\nManage and nurture a pipeline of active, dormant, and cold leads through consistent outreach and personalized communication.\nMeet follow-up service level agreements (SLAs) for new lead engagement to ensure no opportunities are missed.\nPartner closely with field sales representatives to ensure a smooth and professional customer handoff.\nProvide feedback to the sales leadership and field team regarding lead quality, customer trends, and process improvements.\nAccurately track activities, document lead status, and update customer information in Zoho CRM.\nAchieve or exceed key performance metrics, including number of consultations, appointments set, lead conversion rates, and response times.\nContinuously develop knowledge of wildfire risk mitigation, home protection systems, and Frontline’s product offerings to better serve customers.\nPerformance Metrics\nDaily/weekly number of consultations completed.\nNumber of qualified appointments set for the field sales team.\nLead engagement response time (SLA compliance).\nConversion rates from consultation to appointment.\nCRM accuracy and completeness.\nQualifications\n1-3 years of experience in sales development, inside sales, or a customer-facing role (preferably in technology, home services, or related industries).\nStrong communication skills across phone, email, and text; able to build trust and credibility quickly.\nOrganized and disciplined with the ability to manage multiple leads, tasks, and follow-ups simultaneously.\nComfortable working with sales tools and CRMs (Zoho experience preferred).\nResilient, goal-oriented, and motivated by hitting and exceeding performance targets.\nAbility to adapt to a fast-paced, evolving environment and contribute to process improvements.\nCompensation & Benefits\nCompetitive Salary: $70,000 - $80,000 + Quarterly Performance Bonuses\nCompany-provided cell phone and laptop\nMedical, Dental, and Vision Insurance\n401(k) retirement plan\nFlexible time off + 14 paid holidays (yes, your birthday is one of them!)\nWork-from-home stipend to support your remote setup\nRemote-first work environment, fostering work-life balance and autonomy\nCompany-provided equipment\nJoin a high-performing, mission-driven team doing work that truly matters\n And much more!\nJoin Our Mission!\nIf you're excited about building technology that protects homes and families from wildfire disasters, we want to hear from you! Apply today and become part of a fast-growing team with purpose and innovation at its core.\nDiversity and inclusion are essential values at Frontline. We know we'll do our best and most impactful work when we feel represented, and we belong. We encourage talented people from a wide variety of backgrounds and experiences to apply. 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