{"id":1495442,"url":"https://alion.io/job/fruitful-member-support-specialist","title":"Member Support Specialist","company":{"id":677670,"name":"Fruitful","domain":"fruitful.com","url":"https://alion.io/company/fruitful-2","size_band":"51-200","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"UTC-8 – UTC-5","utc_offset_min":-8,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":{"min_usd":37000,"max_usd":74000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":258},"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Freshdesk","optional":false},{"name":"Intercom","optional":false},{"name":"SLI/SLO/SLA","optional":false},{"name":"Zendesk","optional":false}],"status":"live","first_seen_at":"2026-05-01T14:04:13Z","employer_posted_date":"2026-09-29","last_verified_at":"2026-10-19T06:54:38Z","board_verified":true,"closed_at":null,"days_open":170,"trust":{"level":"stale","repost_count":0,"flags":["stale"],"days_open":170},"description":"Fruitful is the financial membership that transforms every paycheck into progress-guided by experts and powered by AI automation. Through our proprietary Money Map, Fruitful converts financial advice into a personalized money system that automates someone's entire financial life with a single click-closing the long-standing execution gap in financial planning. Members partner with a dedicated CERTIFIED FINANCIAL PLANNER® who designs and oversees their Money Map, allocating income across bills, spending, savings, and investments, putting their money on autopilot to drive measurable progress.\nWe're looking for an incredible person to join our Hospitality team and help push Fruitful forward.\nFruitful has the opportunity to be more affordable, accessible, and comprehensive than anyone in the industry, and it starts with a world-class member experience… Ready to help us build it?\nHospitality @ Fruitful\nOur Hospitality team goes beyond traditional customer service, offering members exceptional care at every step of their journey. As a Member Support Specialist, you'll be the consistent, knowledgeable voice our members rely on - handling day-to-day support while helping us build the systems, documentation, and processes that will shape how this function grows.\nAs Member Support Specialist, you will:\nOwn the member support queue end-to-end - triaging, responding to, and resolving inbound email inquiries with care and consistency\nHandle phone callbacks from our main support line, returning calls within defined SLA windows\nManage membership and account inquiries including cancellations, billing questions, banking and account servicing issues\nIdentify and escalate issues that require input from our Guidance, Bank / Investing Ops, or Engineering teams\nContribute to building our internal knowledge base, macro library, and documentation\nFlag recurring issues and help develop solutions so the same problems stop landing in the queue\nWork a set schedule of 9am-6pm PT, four weekdays plus one weekend day. Remote from any time zone; hours are anchored to 9am-6pm PT (e.g., 12-9pm ET). Schedule may change in the future as different needs arise.\nYour Background & Values\n2-3 years of experience in a member-facing, customer-facing, or support roleStrong written communication skills - you write clearly, warmly, and without jargon\nA genuine care for the people you're helping, not just closing tickets but actually solving problems\nHighly organized and able to manage your own time and priorities in a remote environment\nEnergized by process and improvement - you notice when something keeps breaking and want to fix it\nComfortable with ambiguity and working somewhere that's still being figured out\nFamiliarity with a support tool like Zendesk, Intercom, or Freshdesk is a plus\nExperience in fintech, banking, or financial services is preferred\n\nCompensation and Benefits\nCompetitive compensation package including salary and equityFlexible, self-directed time-off\nFully remote\nWork-from-home setup stipend\n401(k) program with company match\nComprehensive health benefits package with a substantial employer subsidy\n\nFruitful is building a team that seeks to represent the diversity of our member base. We are an equal opportunity employer and strongly encourage applicants from every background and life experience without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.","description_format":"text","description_chars":3463,"description_truncated":false,"requirements":{"experience_years_min":2,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Management Consulting","Accounting & Tax Software"],"lifecycle":[{"event":"open","at":"2026-09-30T01:59:44Z"}],"visa":[],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.498,"p_room":0.28,"age_days":170,"expected_fill_days":31,"reasons":["conf:2","win:tail","crowd:junior"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/fruitful-member-support-specialist","json_url":"https://alion.io/job/fruitful-member-support-specialist.json","meta":{"generated_at":"2026-10-19T10:24:57Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":7333,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":677670},"rest":"https://alion.io/mcp/rest/get_company?id=677670"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffruitful-member-support-specialist"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffruitful-member-support-specialist"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffruitful-member-support-specialist"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fruitful-member-support-specialist\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffruitful-member-support-specialist"}]}