Senior Block Manager / Team Leader

About Dwelly

Dwelly is building the AI operating system for residential lettings. Its growing network of agencies provides its AI with real-world data, continuous feedback, and control over complete workflows, making exceptional service the standard for landlords and tenants. Today, Dwelly operates more than 15,000 properties and $470 million in GMV, making it one of the UK’s ten largest lettings operators. The company has raised $263 million.

We’re a fast-growing, product-focused company, backed by top-tier investors and led by a team with deep experience in real estate, technology, and operations.

Please note this role sits with Helen Breeze Property Management, Sevenoaks, Dwelly's Agency.

The Role

We're looking for an experienced Senior Block Manager / Block Management Team Leader to join our bespoke managing agent based in Sevenoaks, covering the West Kent area.

This is a key role within the business, with overall responsibility for a specialist block-management team of four - two property managers and two accounts administrators - together with oversight of a portfolio of approximately 50 residential blocks, none exceeding 18 metres in height.

This is an opportunity for an experienced Block Manager to take a genuine leadership role within a growing business, providing technical and operational leadership to the team, acting as a point of escalation for complex matters, and having direct involvement in key business decisions and future growth.

What You'll Do

• Lead, support and develop a team of two Property Managers and two Accounts Administrators
• Oversee the day-to-day planning and operation of the block-management department
• Provide technical guidance, support and workload management to the team
• Maintain overall oversight of a portfolio of approximately 50 residential blocks
• Act as the principal point of escalation for complex property, leaseholder and client matters
• Oversee service-charge budgets, financial management and accounts across the portfolio
• Ensure accounts are prepared accurately and delivered within agreed timescales
• Set, monitor and review departmental KPIs and performance
• Provide monthly management reports to senior management
• Maintain high standards of customer service and client communication
• Oversee compliance and health & safety requirements across the portfolio
• Ensure appropriate action is taken where compliance or maintenance issues are identified
• Support the team with major works, contractor management and other complex property matters
• Provide leadership and direction while remaining hands-on and accessible to the team
• Contribute to wider business strategy, operational improvements and future growth

What We're Looking For (Essential)

• At least 5 years' experience in private residential leasehold/block management, covering service charge budgets, service charge accounts, major works, Section 20, leasehold legislation, contractor management, compliance, health & safety, and the Building Safety Act
• Strong practical experience managing residential block portfolios
• Strong knowledge of leasehold and service-charge management
• Experience overseeing budgets, accounts and financial matters associated with managed properties
• Good working knowledge of the Building Safety Act and relevant building safety requirements
• Strong understanding of compliance and health & safety within residential property management
• Excellent organisational and time-management skills
• Strong communication and client-management skills
• Ability to deal confidently with complex or escalated matters
• Clean UK driving licence and access to your own vehicle

Nice to Have

• TPI/IRPM qualification or equivalent professional qualification
• Previous supervisory or team-management experience
• Experience mentoring or developing Property Managers
• Experience with major works and Section 20 consultation
• Substantial block-management experience and ready to take a first formal team-leadership role will also be considered

Compensation

Salary: £48,000-£55,000 per year

Benefits: Company events, company pension, free parking, work from home

What is it like being a Dwell-er?

Feel free to check out Dwelly Core Principles. That’s about what we believe in, how we operate and make decisions.

What we offer is not a fancy office or a static workplace. Instead, this is solving one of worlds’ most complex problems in the largest consumer industry in the world (residential rentals), to improve the experience for >30% of households (>5M in the UK, and >100M including EU and US) that live in rental homes.

This is about disrupting the largest, most antiquated industry in the world, with one of the strongest operational and technical teams that exist in the UK and the EU. We work hard, and we shoot for extremely ambitious results. But we want people to be proud of what they’ve built and be able to look back and say one day “hell yeah, that was me that did it all”.

• Customer obsession rather than competitive focus
• Passion for invention
• Operational excellence
• Long-term thinking

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