{"id":2622981,"url":"https://alion.io/job/fsastore-manager-or-senior-manager-strategy-operations","title":"Manager or Senior Manager, Strategy & Operations - Telehealth","company":{"id":673419,"name":"Fsastore","domain":"fsastore.com","url":"https://alion.io/company/fsastore","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Operations","role_family":"Operations","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"board_field","remote_working_hours":{"label":"EST","utc_offset_min":-5,"utc_offset_max":-5},"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":{"min":115000,"max":140000,"currency":"USD","period":"year","gross":null,"usd_annual":140000},"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[],"status":"live","first_seen_at":"2026-10-15T13:07:06Z","employer_posted_date":"2026-10-15","last_verified_at":"2026-10-22T02:48:23Z","board_verified":true,"closed_at":null,"days_open":6,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":6},"description":"About the role:\nPatiently™ is a multi-condition telehealth business helping consumers use tax-advantaged healthcare dollars for treatment and care. As we scale our condition roadmap, we need a strong operator and strategic thinker to build and run the operational foundation of the business. \nThis is a hands-on role for someone who can move between resolving an immediate patient or partner issue and building the processes, metrics, and cadence to scale. The right person thrives in an evolving environment - comfortable building 0-to-1 workstreams, creating structure where none exists, and driving results across internal and external partners. \nYou will own day-to-day coordination and performance across clinical and provider workflows, pharmacy and fulfillment partners, customer support, and platform partners - working cross-functionally with Marketing, Product, Analytics, CS, Finance, and Operations to remove constraints and build a repeatable operating system as Patiently scales.\nKey responsibilities:\nCare delivery operations \nManage the day-to-day operating relationship with Patiently's clinical, provider, and telehealth-platform partners. \nEnsure patients move smoothly from intake through provider review, treatment, and ongoing care. \nIdentify workflow breakdowns and lead cross-functional efforts to resolve root causes. \nHave ownership mindset to drive solutions and think of second order effects when resolving operational challenges. \nPharmacy and supply-chain operations \nManage operating relationships with pharmacy, fulfillment performance, turnaround times, and SLAs. \nBuild contingency plans for capacity constraints, shortages and partner disruptions. \nPlatform and partner coordination \nEnsure responsibilities and handoffs are clear across Patiently, providers, pharmacies, customer support and technology partners. \nLead readiness planning for major launches - workflows, escalation paths, reporting and contingency plans. \nCustomer-support partnership \nPartner with CS to unblock operational constraints and improve patient experience. \nCoordinate resolution of complex cases across clinical, pharmacy, payment, or partners. \nOperating cadence and performance \nUtilize data for key operational metrics to drive business performance. \nDevelop SOPs, playbooks, and controls that allow Patiently to scale efficiently. \nWhat you'll need:\nMinimum of 5+ years of experience in healthcare operations, telehealth, or a similarly complex regulated environment. \nExperience managing external partners against defined service levels and business outcomes. \nStrong understanding of operational workflows with the ability to diagnose problems across multiple organizations and systems. \nDemonstrated success building processes, reporting and operating cadences in a growing and evolving business. \nStrong analytical judgment: use data to identify risks, priorities, and performance. \nOwnership mindset with hands-on operating style: investigate individual issues while building scalable solutions. \nComfortable with ambiguity: able to make progress before every process or ownership boundary is fully defined. \nPreferred experience \nExperience in a multi-condition telehealth or digital-health business. \nDirect experience with provider networks, pharmacy partners or prescription fulfillment. \nExperience supporting employer, benefits or B2B healthcare programs. \nExperience transitioning from outsourced operations to internally managed capabilities. \nFamiliarity with healthcare compliance, patient privacy and regulatory environments. \nLevel Guidance:\nBoth levels perform the same core responsibilities above. The distinction comes down to depth of experience, scope of prior ownership, and readiness to operate with full autonomy in an ambiguous, early-stage environment. \nManager, Strategy & Operations \nMinimum of 5 years of experience in healthcare operations, telehealth, provider operations, pharmacy operations. \nExperience managing external partners against defined service levels and outcomes. \nStrong understanding of operational workflows and cross-functional problem solving. \nSenior Manager, Strategy & Operations \n5-8+ years of experience in digital health operations, including end-to-end management of multi-stakeholders, platforms and complex regulated environment. \nHas built or involved in establishing operational processes from scratch (0-1 experience) with minimal guidance. \nTrack record reporting to cross-functional stakeholders/leadership on operational performance. \nNote for Current Employees:\nPlease use the internal job board in Greenhouse to apply. Applications submitted through this external link will not be tagged as internal.\nCompensation, Benefits, & Additional Details:\nHealth-E Commerce's compensation philosophy is grounded in market data and internal equity to ensure fairness and consistency across the team. Individuals new to the company should generally expect offers to fall between the entry point and midpoint of the salary range. Our goal is to provide an offer that supports growth potential within the role and allows for future salary progression. \nCompensation: Manager level $115,000 - $140,000 base, Senior Manager level $140,000 - 160,000 base\nDiscretionary Annual Bonus Eligibility: Up to 15%\nMedical, Dental, Vision, and 401K with a company match\nDependent Care, FSA & HSA accounts\nPaid Parental & Bonding Leave\nFlexible PTO & office closure on all major holidays\nMonthly wellness & internet reimbursements\nProfessional development including certification support & leadership coaching\nMental Health resources\n100% remote within the United States\nMust be able to work EST hours\nCandidate Privacy Notice","description_format":"text","description_chars":5686,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["401k plan","Equity","Internet reimbursement","Professional development"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Telemedicine & Virtual Care","OTC & Consumer Health Products"],"lifecycle":[{"event":"open","at":"2026-10-15T14:07:55Z"}],"visa":[{"country":"US","licensed_sponsor":true,"evidence":"H-1B filings in 12 months: 4","filings_12m":4,"filings_prev_12m":1,"green_card_filings_12m":0,"median_offered_wage_usd":167500,"route":null,"cap_exempt":false,"checked_at":"2026-10-15T11:24:14+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":5,"expected_fill_days":50,"reasons":["conf:1","win:early"],"computed_at":"2026-10-21T05:46:15Z"},"pay":{"stated_usd_annual":140000,"is_top_pay":true},"html_url":"https://alion.io/job/fsastore-manager-or-senior-manager-strategy-operations","json_url":"https://alion.io/job/fsastore-manager-or-senior-manager-strategy-operations.json","meta":{"generated_at":"2026-10-22T05:22:20Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":6232,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-23T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":673419},"rest":"https://alion.io/mcp/rest/get_company?id=673419"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffsastore-manager-or-senior-manager-strategy-operations"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffsastore-manager-or-senior-manager-strategy-operations"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffsastore-manager-or-senior-manager-strategy-operations"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fsastore-manager-or-senior-manager-strategy-operations\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffsastore-manager-or-senior-manager-strategy-operations"}]}