{"id":2474481,"url":"https://alion.io/job/fss-technologies-customer-service-associate","title":"Customer Service Associate","company":{"id":4420123,"name":"FSS Technologies","domain":"fsstechnologies.com","url":"https://alion.io/company/fsstechnologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":{"grade":"B","score":75,"open_postings":9,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-10-23T05:54:15Z"}},"role":"Customer Success","role_family":"Customer Success","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ypsilanti, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":20,"max":23,"currency":"USD","period":"hour","gross":null,"usd_annual":46000},"salary_estimate":null,"experience_years_min":2,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Microsoft Office","optional":false}],"status":"live","first_seen_at":"2026-10-13T20:55:10Z","employer_posted_date":"2026-10-13","last_verified_at":"2026-10-23T09:29:30Z","board_verified":true,"closed_at":null,"days_open":9,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":9},"description":"Ready to Lead a Team That Keeps Our Business Moving? Join a fast-growing, purpose-driven company where your leadership directly supports the health and growth of the business. At FSS Technologies, we don’t just provide life safety solutions - we ensure our customers are protected, supported, and billed with accuracy and care. If you’re a motivated, detail-oriented professional who thrives on keeping processes running smoothly, guiding a team, and maintaining strong client relationships, this is your chance to grow with a company that invests in you and believes in promoting from within.\nAbout FSS Technologies\nAt FSS Technologies, protecting lives and property is at the core of everything we do. We provide industry-leading life safety and electronic security solutions that help businesses safeguard their people and assets. Guided by our values of excellence, integrity, and accountability, we are building a dynamic and supportive environment where our team can grow and succeed.\nPosition Overview\nYou will serve as the frontline support for our customers while driving inside sales efforts and setting up appointments for the outside sales team.\nKey Responsibilities\nAnswer incoming calls quickly and professionally using a headset\n\nDiagnose customer needs in under one minute and determine next steps\n\nEnter detailed call notes into Fieldhub and CRM systems\n\nEnsure complete understanding of the issue before taking action\n\nStay calm and helpful even with difficult callers\n\nHandle customer interactions with integrity and empathy\n\nQualifications\nThe requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all-inclusive.\nEducation & Experience\nHigh School Diploma or equivalent.\n\nMinimum 2 years of experience in a customer service role.\n\nProficient in Microsoft Office Suite and Fieldhub (or similar CRM system).\n\nClear, professional verbal and written communication.\n\nStrong ability to stay calm under pressure, even with difficult customers.\n\nDemonstrated ability to problem-solve and work with integrity and confidentiality.\n\nWhat We Offer\nPay range for this role is $20-$23 per hour\n\nBenefits:\nFSS Technologies offers a full range of benefits that include medical, dental, vision, 401K, life insurance, and other ancillary products.\n\nCommitment to Inclusion\nFSS Technologies is proud to be an Equal Opportunity Employer. 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