{"id":4298595,"url":"https://alion.io/job/fss-technologies-service-supervisor-fire-and-electronic-security","title":"Service Supervisor (Fire and Electronic Security)","company":{"id":4420123,"name":"FSS Technologies","domain":"fsstechnologies.com","url":"https://alion.io/company/fsstechnologies","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"BambooHR","truth_index":null},"role":"Field & Service","role_family":"Field & Service","seniority":null,"employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Ypsilanti, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":60000,"max":65000,"currency":"USD","period":"year","gross":null,"usd_annual":65000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Intercom","optional":false},{"name":"Microsoft Office","optional":false},{"name":"Outlook","optional":false}],"status":"live","first_seen_at":"2026-11-13T00:00:00Z","employer_posted_date":"2026-11-13","last_verified_at":"2026-11-15T21:47:54Z","board_verified":true,"closed_at":null,"days_open":2,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":2},"description":"FSS Technologies is hiring a Service Supervisor to oversee daily service department operations. You will make sure service calls, inspections, and maintenance are scheduled, completed, and documented to a high standard, while staying in close contact with technicians and customers. If you are a hands-on leader with a service background, this role is for you.\nAbout FSS Technologies\nFSS Technologies provides industry-leading fire alarm, fire sprinkler, and electronic security solutions, including video surveillance, access control, audio and video, intercom, and intrusion systems. Our mission is to protect lives and property, and we are growing every day. We want every team member to reach their personal, professional, and financial goals through the work we do together. Our core values guide how we work and who we hire: Excellence, Integrity, Accountability, Professionalism, Results Oriented, and Extreme Ownership.\nPosition Overview\nThe Service Supervisor oversees the daily operations of the service department, ensuring all service calls, inspections, and maintenance tasks are scheduled, completed, and documented to the highest quality standards. This role maintains daily contact with technicians, coordinates schedules, resolves issues, and ensures that both team members and customers are supported. The Service Supervisor also conducts regular training sessions to improve technical and service skills within the team.\nKey Responsibilities\nSupervise and coordinate daily service and inspection activities.\nEnsure all service calls are completed on time and in accordance with company standards and contractual agreements.\nMaintain daily communication with technicians to provide direction, updates, and support.\nConduct regular training sessions to develop technical knowledge and improve customer service performance.\nCollaborate with technicians and coordinators to quickly identify and resolve service-related issues.\nPrepare accurate reports on service performance, inspections, and customer feedback.\nEnsure the service team has the proper tools, equipment, and resources to succeed.\nPromote and enforce adherence to safety standards, company policies, and industry regulations.\nSupport customer satisfaction by handling escalations and ensuring timely resolution of service concerns.\nWork with management to implement process improvements that enhance service delivery.\nQualifications\nThe requirements listed below are representative of the knowledge, skill, and/or ability required but are not necessarily all-inclusive.\nEducation & Experience\nHigh school diploma or equivalent required; Associate’s or Bachelor’s degree preferred.\n2-4 years of experience in fire, security, or life safety service/inspection roles.\nPrior experience in a leadership, team lead, or supervisory capacity strongly preferred.\nStrong working knowledge of service operations, inspections, and scheduling processes.\nProficiency in Microsoft Office (Excel, Outlook) and service platforms (e.g., FieldHub or similar).\nValid driver’s license and clean driving record.\nWhat We Offer\nPay range for this role is $60,000 - $65,000 per year.\nBenefits:FSS Technologies offers a full range of benefits that include medical, dental, vision, 401K, life insurance, and other ancillary products.\n\nCommitment to Inclusion\nFSS Technologies is proud to be an Equal Opportunity Employer. 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