Customer Support Manager
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Location
Remote (likely United States, EST hours)
Employment
Full-Time
First seen by Alion on Oct 2, 2026.
Overview
Company
Impact
Profile match
Fudme is a Toronto-based marketing and software technology firm focused on the restaurant sector. It helps restaurant clients succeed with winning strategies, is expanding across Canada, North America and international markets, and hires sales consultants, marketing managers and customer support staff including remote roles. The company is headquartered in Toronto, Canada.
This is a remote position.We are looking for aCustomer Support Manager to deliver top-notch customer support and spread this concept throughout the company. The objective is to maintain the department's profitability and efficiency while raising customer happiness, loyalty, and retention rates and meeting their expectations. Responsibilities
Requirements
Benefits
- Enhance the customer experience, engage customers, and support organic growth
- Take responsibility for consumer complaints and see them through to completion
- Establish a clear mission and implement techniques geared towards achieving it.
- Maintain thorough records and record your interactions with customers.
- Keep abreast of market developments and employ best practices as necessary.
- Utilise assets and manage resources to meet both qualitative and quantitative goals.
- Keep a clean workflow in accordance with priorities.
- Working with potential clients for Canadian Grants application submission process. (CDAP)
Requirements
- Experience in providing support for customer service Experience working as a Customer Service Manager, Retail Manager, or Assistant Manager
- Excellent understanding of management techniques
- Proficiency in English
- Knowledge of customer service tools, databases, and software at a working level
- Ability to lead and strategize Well-developed client-facing and communication abilities
- Advanced multitasking and troubleshooting abilities
- Available to work as per EST time 9:00am - 5:30pm which is 6:30pm to 3:30am IST.
- Flexible hours.
Benefits
- Friendly Environment
- Guaranteed Growth
Originally posted on Himalayas
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