{"id":1191358,"url":"https://alion.io/job/fuel-cycle-it-systems-engineer-tier-1-2","title":"IT Systems Engineer - Tier 1","company":{"id":8205,"name":"Fuel Cycle","domain":"fuelcycle.com","url":"https://alion.io/company/fuel-cycle","size_band":"51-200","is_staffing_agency":false,"is_intermediary":false,"listed_via":null,"ats_vendor":"Ashby","truth_index":{"grade":"B","score":75,"open_postings":6,"ghost_share":0,"stale_share":1,"repost_share":0,"time_to_fill_p50_days":null,"computed_at":"2026-09-24T05:45:00Z"}},"role":"DevOps","role_family":"DevOps","seniority":"junior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":75000,"max":90000,"currency":"USD","period":"year","gross":null,"usd_annual":90000},"salary_estimate":null,"experience_years_min":1,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Active Directory","optional":false},{"name":"Agile","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"Claude","optional":false},{"name":"Copilot","optional":false},{"name":"Crowdstrike","optional":false},{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"Google Workspace","optional":false},{"name":"Least Privilege","optional":false},{"name":"Microsoft Defender","optional":false},{"name":"Microsoft Defender for Cloud","optional":false},{"name":"Microsoft Entra ID","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"PowerShell","optional":false},{"name":"Service Desk","optional":false},{"name":"SharePoint","optional":false},{"name":"VPN","optional":false},{"name":"Wi-Fi","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-09-24T15:16:59Z","employer_posted_date":"2026-09-24","last_verified_at":"2026-09-24T23:44:03Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"About Fuel Cycle:\nFuel Cycle empowers leading organizations with agile research solutions that deliver decision-ready insights - fast, flexible, and fully integrated. As a market research disruptor, our AI-powered Insights Platform is built for speed, precision, and scale. With cutting-edge tools and seamless audience connectivity, we help brands ditch the guesswork and make smarter, customer-led decisions at lightning speed.\nWhy work at Fuel Cycle?\nJoin a high-growth team where curiosity is valued, ownership is encouraged, and your work drives real-world impact. Whether you’re based at our Los Angeles HQ, New York City hub, working remotely across the U.S., or part of our global team in India, you’ll help shape the future of decision intelligence for some of the world’s most iconic brands.\nOverview:\nThe IT Systems Engineer - Tier I is an entry-level to early-career technical role supporting Fuel Cycle’s IT infrastructure, systems, and platforms. Working under the direction of the IT Operations Lead and Director of IT, this role handles day-to-day support, system maintenance, and basic configuration tasks across core IT domains: endpoint management, user access, cloud platforms, cybersecurity hygiene, and AI tools.\nThis role is ideal for someone with foundational IT experience who is eager to grow across multiple technology disciplines in a fast-paced environment. The Tier I engineer follows established procedures, escalates complex issues appropriately, and contributes to documentation and automation improvements over time.\nLocation: Los Angeles, CA\nWork Arrangement: This is an onsite role requiringfive days per week in the office.\nKey Responsibilities:\nIT Support & Endpoint Management\nProvide first-line technical support for hardware, software, and connectivity issues across Windows and macOS devices.\n\nManage device enrollment, configuration, and basic policy assignments using Microsoft Intune, JAMF Pro, and NinjaOne.\n\nAssist with onboarding and offboarding: provision devices, apply standard configurations, and prepare equipment for new recruits.\n\nPerform routine patch management and OS updates across managed endpoints; escalate failures to senior staff.\n\nMaintain hardware inventory and asset tracking records.\n\nUser Account & Access Management\nCreate, modify, and deactivate user accounts in OKTA, Microsoft Entra ID, M365, and Google Workspace.\n\nAssign licenses, group memberships, and application access following least-privilege guidelines.\n\nAssist with MFA enrollment (OKTA Verify, Microsoft Authenticator) and support users with authentication issues.\n\nProcess access requests and document changes in the ticketing system per IT access control procedures.\n\nCybersecurity Support\nMonitor security dashboards (CrowdStrike Falcon, Microsoft Defender for Endpoint) and escalate alerts per IR procedures.\n\nAssist with vulnerability remediation by applying patches and configurations as directed by senior engineers.\n\nSupport phishing report triage and basic incident response tasks under supervision.\n\nHelp enforce security policies on endpoints including encryption, screen lock, and approved software standards.\n\nCloud & Systems Support\nPerform basic administrative tasks in Azure and AWS under senior engineer guidance (e.g., user access, resource tagging, storage management).\n\nMonitor system alerts from Azure Security Center, Defender for Cloud, and Guard-Duty; escalate anomalies to senior staff.\n\nAssist with provisioning and decommissioning Cloud PCs (Windows 365) and virtual machines.\n\nSupport M365 administration: Exchange Online mailboxes, Teams settings, SharePoint permissions, and license assignments.\n\nScripting & Automation\nRun and maintain existing PowerShell and Bash scripts for routine IT tasks (user reports, software deployments, compliance checks).\n\nDocument runbook steps and update knowledge base articles to improve team efficiency.\n\nLearn and apply basic scripting modifications under guidance; contribute to automation improvements over time.\n\nAI Tool Support\nProvide first-line support for AI tool issues across Claude for Work, MCP integrations, and approved AI platforms.\n\nAssist with onboarding users with AI tools: access provisioning, basic training, and usage guidance.\n\nLog and track AI tool incidents and usage questions; escalate technical issues to the senior AI systems engineer.\n\nHelp maintain the AI tool registry by updating records for deployed agents, plugins, and integrations.\n\nConduct quarterly lifecycle reviews of all deployed Claude agents, skills, and plugins - retiring outdated tools, updating system prompts, and re-vetting integrations after major platform changes to maintain accuracy, security, and operational alignment.\n\nYour Success Metrics:\nSystem Uptime = ≥ 95%\n\nRecovery Time / Point Objective (RTO / RPO) = ≤ 24 hours\n\nVulnerability Patching Rate = ≥ 95%\n\nDocumentation Completeness = ≥ 90%\n\nAI Incident Resolution Time = ≤ 48 hours\n\nOnboarding / Offboarding Accuracy = 100% - no access control violations\n\nWho you’ll work with?\nIT Operations Lead and senior IT engineers for escalations, guidance, and project support\n\nAll departments - primary point of contact for day-to-day IT support requests\n\nExternal vendors and SaaS providers for basic support ticket coordination\n\nThis is a hands-on role that requires physical presence in our Los Angeles office\n\nCore Skills, Competencies & Attributes:\nService mindset - treat every support request as an opportunity to deliver a great experience.\n\nCuriosity and a desire to grow - thirst for knowledge to learn other IT domains\n\nComposure under pressure - you stay calm and methodical when multiple issues arise at once.\n\nA collaborative attitude - you ask good questions, communicate proactively, and work well on a small team.\n\nWhat you’ll bring:\n1-2 years of experience in IT support, service desk, help desk, or junior systems administration.\n\nFamiliarity with Windows and macOS operating environments and common productivity tools (M365, Google Workspace).\n\nBasic understanding of user account management in Active Directory, Entra ID, or OKTA.\n\nExposure to endpoint management tools such as Intune, JAMF, or similar MDM platforms.\n\nFoundational knowledge of networking concepts: DNS, DHCP, VLANs, Wi-Fi, and VPN.\n\nBasic scripting familiarity with PowerShell or Bash (able to run and modify existing scripts).\n\nComfortable following documented procedures and escalation paths.\n\nStrong communication skills - able to explain technical issues clearly to non-technical users.\n\nPreferred, but Not Required:\nExperience with CrowdStrike Falcon or Microsoft Defender for Endpoint.\n\nExposure to cloud platforms (Azure or AWS) in a support or lab environment.\n\nFamiliarity with OKTA SSO and MFA administration.\n\nAny IT certifications: CompTIA A+, Network+, Security+, Microsoft MD-102, or equivalent.\n\nInterest in AI tools and automation - prior use of Claude, Copilot, or similar platforms.\n\nBenefits & Perks:\nFuel Cycle is committed to supporting the well-being, flexibility, and growth of our team. We offer a competitive and inclusive benefits package that includes:\nComprehensive Health Coverage: Medical, dental, and vision insurance plans\n\n401(k) with Company Match: Plan for your future with our retirement savings program\n\nEquity Purchase Option: Participate in Fuel Cycle’s long-term success\n\nFlexible Work Schedule: Empowering you to balance life and work\n\nGenerous Time Off:\n15 vacation days and 7 sick days per year\n\n12 company holidays\n\n4 floating holidays/recharge days to rest or celebrate what matters to you\n\nPaid Parental Leave: Time to bond with your growing family\n\nMonthly Internet & Phone Stipend: Support for remote work setup\n\nWellness & Lifestyle Perks: Access to tools like Rightway (healthcare navigation), Headspace (mental wellness), Peloton (fitness), and more\n\nTeam Connection Perks:\nWeekly community lunches, refreshments, and snacks at our LA & NY headquarters\n\nPet-friendly office environments\n\nCompensation Overview:\nThe expected starting salary range for this position is $75,000 - $90,000. This range represents the typical starting compensation offered to candidates hired into this role. Final base salary will be determined based on a variety of factors, including location, work experience, skills, knowledge, education, and certifications.\nIn addition to base salary, this role is eligible for a discretionary bonus with a target of 4% of base salary. Actual bonus amounts, if any, are determined at the company’s sole discretion and may vary based on individual performance, company performance, and market conditions. This role may also be eligible for an equity grant or purchase option. These components make up your total compensation package, which will be reviewed in greater detail during your initial recruiter conversation.\nCommitment to Diversity, Equity, and Equal Opportunity:\nAt Fuel Cycle, we embrace the values of diversity, equity, and inclusion and are committed to fostering an inclusive company culture. We believe that everyone, regardless of their background or identity, should have equal access to opportunities for growth and advancement. Our selection processes and career pathways are designed to be fair, transparent, and free from bias. We value the unique perspectives and contributions of each team member, knowing that this diverse range of experiences strengthens our team. Fuel Cycle stands firmly against discrimination based on disability, sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law.\nFuel Cycle is an equal opportunity employer and fully comply with the Americans with Disabilities Act (ADA). We will provide reasonable accommodations for qualified applicants and employees with disabilities, as needed, to enable them to perform the essential functions of their job and participate in the application and interview process. If you require accommodations during any part of the application process, please contact us at  to discuss your needs.","description_format":"text","description_chars":10085,"description_truncated":false,"requirements":{"experience_years_min":1,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Equity","Flexible schedule","Parental leave","Vision insurance"],"hiring_locations":[],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales & Marketing","Analytics Platforms","Market Research"],"lifecycle":[{"event":"open","at":"2026-09-24T16:53:22Z"}],"liveness":{"score":86,"band":"hot","label":"Hiring now","p_open":1,"p_active":0.86,"p_room":1,"age_days":0,"expected_fill_days":31,"reasons":["conf:1","win:early","comp:junior"],"computed_at":"2026-09-25T01:27:58Z"},"pay":{"stated_usd_annual":90000,"is_top_pay":false},"html_url":"https://alion.io/job/fuel-cycle-it-systems-engineer-tier-1-2","json_url":"https://alion.io/job/fuel-cycle-it-systems-engineer-tier-1-2.json","meta":{"generated_at":"2026-09-25T01:27:58Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1474,"day_limit":5000,"remaining_today":3526,"minute_limit":60,"resets_at":"2026-09-26T00:00:00Z"}}}