{"id":1403302,"url":"https://alion.io/job/fuga-associate-client-support-distribution","title":"Associate, Client Support - Distribution","company":{"id":1835468,"name":"FUGA","domain":"fuga.com","url":"https://alion.io/company/fuga-com","size_band":null,"is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Greenhouse","truth_index":null},"role":"Finance","role_family":"Finance","seniority":null,"employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Los Angeles, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":{"min":50000,"max":null,"currency":"USD","period":"year","gross":null,"usd_annual":50000},"salary_estimate":null,"experience_years_min":null,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Agile","optional":false}],"status":"live","first_seen_at":"2026-08-13T09:51:30Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-09-30T08:55:21Z","board_verified":true,"closed_at":null,"days_open":48,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":48},"description":"About FUGA\n FUGA, part of Downtown Music, is the world’s leading full-service B2B music distributor - providing cutting-edge distribution, technology and marketing solutions to some of the most forward-thinking music companies in the industry. We work with over 800 clients, including Beggars Group, Epitaph, Naxos and Ninja Tune - empowering them to maximise their reach through our award-nominated label services, best-in-class products and industry-leading revenue accounting platform. \nDowntown is an innovative music and tech company with strong ambitions. Across its four divisions - Distribution, Artist & Label Services, Music Publishing and Royalty & Financial Services - Downtown serves some 4 million artists and 5,000 business clients in 150 countries.\nRole Overview\n We are currently looking to grow our Client Support team. This is an excellent position for someone looking to develop their career in the music distribution and technology space.\nThis hybrid role will be based in our Los Angeles office location.\nWhat You'll Do:\nFirst point of contact for our clients and digital service providers\nProvide email support via Zendesk\nInvestigate, troubleshoot and solve technical and content-related issues\nEscalate issues where appropriate and communicate effectively with the Client Support and Operations teams in our offices around the world\nCreate support documentation, training guides and procedures\nTest software improvements and bug fixes\nWork with our development teams to feedback on internal updates and new features to a wide client base\nReport into the Manager, Client Support\n\nWhat You'll Bring:\nDemonstrable experience in a client facing role in a music distribution or music tech company\nA clear passion for music and an affinity with the online music industry\nData driven - knows how to analyse data and put this to use to benefit efficiency\nCustomer and detail-oriented\nStrong communication skills on an international level\nAn analytical approach to problem solving\nDesire to work in a tech-savvy environment and develop new skills\nHard-working, organised and able to prioritise multiple tasks\nOperates well in a team and is comfortable working with an agile management process\nExcellent written and verbal communication skills in English\nFluency in other languages (Dutch, Spanish, German, etc.) are a big plus\n\nCAREER DEVELOPMENT / EQUAL EMPLOYMENT OPPORTUNITY\n In order to provide equal employment and advancement opportunities to all individuals, FUGA does not discriminate in employment opportunities or practices on the basis of sex, age, race, color, national origin, sexual orientation, religion, marital status, genetic information, veteran status or disability.\nCOMMITMENT TO DIVERSITY\n FUGA is committed to creating and maintaining a workplace in which all employees have an opportunity to participate and contribute to the success of the business and are valued for their skills, experience and unique perspectives. This commitment is embodied in company policy and the way we do business and is an important principle of sound business management.\nADA POLICY\n It is Company policy not to discriminate against qualified individuals with disabilities in regard to application procedures, hiring, advancement, discharge, compensation, training, or other terms, conditions and privileges of employment. Any individual who can be reasonably accommodated for a job, without undue hardship, will be given the same consideration for that position as any other applicant. The People Team is responsible for implementing this policy, including resolution of reasonable accommodation, safety and undue hardship issues.\nFINAL NOTES\n If you are a recruiter, please do not contact us with candidates for this position unless we have engaged with you to do so.\nFUGA provides base salary ranges for all positions located in the United States at the time of posting. The hiring range for this position is $50,000 annually. As a candidate for this position, your salary and related elements of compensation will be contingent upon various factors including, but not limited to, work experience, geographic location and relevant skills. FUGA is committed to providing a comprehensive market-competitive total rewards program for its employees which includes medical, dental, and vision, life insurance, 401(k) match and generous paid time off. This range does not include any other variable compensation components.","description_format":"text","description_chars":4440,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[{"language":"Dutch","level":"All levels","optional":false},{"language":"English","level":"All levels","optional":false}]},"benefits":["Life insurance"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Sales & Marketing","Music Industry"],"lifecycle":[{"event":"open","at":"2026-09-28T16:50:18Z"}],"liveness":{"score":14,"band":"cold","label":"Long shot","p_open":1,"p_active":0.395,"p_room":0.35,"age_days":47,"expected_fill_days":21,"reasons":["conf:23","win:tail"],"computed_at":"2026-09-30T05:45:00Z"},"pay":{"stated_usd_annual":50000,"is_top_pay":false},"html_url":"https://alion.io/job/fuga-associate-client-support-distribution","json_url":"https://alion.io/job/fuga-associate-client-support-distribution.json","meta":{"generated_at":"2026-10-01T01:50:10Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","usage":{"tier":"crawler","counted_by":"address","units_charged":1,"used_today":1346,"day_limit":5000,"remaining_today":3654,"minute_limit":60,"resets_at":"2026-10-02T00:00:00Z"}}}