{"id":91436,"url":"https://alion.io/job/fugro-it-support-engineer-remote-operations-connectivity","title":"IT Support Engineer - Remote Operations & Connectivity","company":{"id":12180,"name":"Fugro","domain":"fugro.com","url":"https://alion.io/company/fugro","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":22,"ghost_share":0,"stale_share":0.773,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-19T05:45:15Z"}},"role":"Support","role_family":"Support","seniority":null,"employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, Australia","Wellington, New Zealand"],"countries":["AU","NZ"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":40000,"max_usd":86000,"period":"year","method":"role_country_seniority_unknown","sample_n":15},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"DHCP","optional":false},{"name":"DNS","optional":false},{"name":"TCP/IP","optional":false}],"status":"live","first_seen_at":"2026-08-17T00:00:00Z","employer_posted_date":"2026-08-17","last_verified_at":"2026-10-19T18:30:26Z","board_verified":true,"closed_at":null,"days_open":63,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":63},"description":"Job Description\nThe Opportunity\nWe are seeking an experienced IT Support Engineer - Remote Operations & Connectivity to join our Perth-based team, supporting Fugro’s marine operations across the APAC region as part of the wider global Remote Operations Centre (ROC) environment. In this hands-on L1/L2 role, you will provide technical support across systems, infrastructure, communications, and monitoring platforms that enable vessel operations, offshore survey activities, field teams, and geodata workflows.\nWorking closely with local and international Deployment and ROC teams, you will contribute to the implementation, optimisation, and support of remote operations solutions, including system and network deployments within ROC and Techshop facilities. The role also includes occasional regional travel to vessels and ROC locations to support operational and project requirements. Your duties include:\nDeliver hands-on L1/L2 IT/OT support for Remote Operations Centre, ensuring stable and reliable systems and connectivity;\nMonitor, troubleshoot, and resolve incidents/service requets serving as an escalation point for complex issues related to critical remote operations services;\nAct as the first-point contact for applications and technical guidance/recommendations supporting Remote Operations Center and vessel operations;\nPerform scheduled maintenance activities, including patching, software updates, endpoint support, account administration, system audits and backup validation;\nAssess and enhance remote operations systems and connectivity by identifying performance issues, risks & improvement opportunities, and supporting solutions implementation;\nMaintain clear and up-to-date technical documentation, including inventory, system diagrams, network schematics, and tool inventories;\nCollaborate with global teams, vendors, and operational stakeholders to deploy solutionsand drive continuous improvement.\nWho are we\nWe are Fugro, the world’s leading Geo-data specialist, focused on collecting and analysing data about the Earth’s surface and the structures built upon it. With clients spanning land, sea, and space, our respected reputation is grounded in valuing our employees as our greatest asset, a steadfast commitment to delivery excellence, and an innovative approach that leverages cutting-edge technology to solve our clients' challenges.\nThe Operational Technology (OT) Services team is part of Fugro’s global IT Infrastructure and Security team. At OT Services we provide IT support to facilitate Fugro’s vessels and field operations, remote operations and processing of Geo-data collected during those operations. Within OT Services, the Deployment team coordinates and executes full scale deployment of IT infrastructure onboard Fugro's marine vessels operating globally.\nHow we work\nAt Fugro, we embrace a collaborative way of working where people are encouraged to be themselves, recognising that diverse voices and cultures contribute unique perspectives, spark creativity, and drive innovation.\nWe aim to help our people grow toward their full potential by promoting alignment, autonomy, and personal accountability, within a supportive, knowledge-sharing environment. While we value the flexibility of remote work, we also value face-to-face interactions, whiteboard discussions and sharing a meal together.\nAbout You\nYour success in securing this role will require:\nTertiary degree in Information Technology, Engineering or a similar field with relevant knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, routing, switching, and firewalls), exposure to WAN/LAN, satellite (VSAT), and remote connectivity;\nSolid experience in L2 IT/OT support and service delivery in operational or remote sites/vessels such as marine, energy, mining, defence, or utilities sectors;\nExposure to network troubleshooting and system monitoring tools, alert triage, log analysis, and adherence to runbooks and escalation processes;\nHigh understanding of endpoint security, identity/access management, incident response, ticket management and operational handover while working in a global support environment;\nStrong communication skills in engaging effectively with both technical and non-technical stakeholders with demonstrated commitment to standards compliance;\nHands-on approach to work and ability to travel to site to assist with system builds and vessel mobilization when required.\nFugro offers\nOngoing, hybrid work from home arrangement | Flexible start and finish times\nCompetitive compensation | Annual salary reviews | Salary continuance insurance\nCulture that supports career development, training and progression\nAn inclusive and diverse group of colleagues who happily share knowledge\nFriendly and supportive environment - feel free to be yourself\nGlobal, industry leading company with diverse portfolio of projects and workscopes\nProgressive company with industry new, cutting edge technology\nOpportunity to travel and work in a wide variety of locations including internationally\nHow to apply\nPlease ensure your CV is up to date, with relevant information clear and succinct and follow the application prompts.\nCandidates will be asked to provide evidence of Australian working rights to be considered for this position (visa sponsorship is not offered).\nFugro reserves the right to close this advert at any time.\nApplications or interest via recruitment agencies will not be accepted at this time.\nDisclaimer for recruitment agencies:\nFugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated .","description_format":"text","description_chars":5636,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Wind Energy","Geological Survey","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-08-17T00:00:00Z"}],"visa":[],"liveness":{"score":10,"band":"cold","label":"Long shot","p_open":1,"p_active":0.273,"p_room":0.36,"age_days":63,"expected_fill_days":32,"reasons":["conf:12","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-19T05:45:15Z"},"pay":null,"html_url":"https://alion.io/job/fugro-it-support-engineer-remote-operations-connectivity","json_url":"https://alion.io/job/fugro-it-support-engineer-remote-operations-connectivity.json","meta":{"generated_at":"2026-10-19T20:57:27Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":120,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-20T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12180},"rest":"https://alion.io/mcp/rest/get_company?id=12180"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffugro-it-support-engineer-remote-operations-connectivity"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffugro-it-support-engineer-remote-operations-connectivity"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffugro-it-support-engineer-remote-operations-connectivity"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fugro-it-support-engineer-remote-operations-connectivity\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffugro-it-support-engineer-remote-operations-connectivity"}]}