{"id":3706682,"url":"https://alion.io/job/fugro-senior-it-support-administrator-2","title":"Senior IT Support Administrator","company":{"id":12180,"name":"Fugro","domain":"fugro.com","url":"https://alion.io/company/fugro","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":79,"open_postings":27,"ghost_share":0,"stale_share":0.852,"repost_share":0,"time_to_fill_p50_days":30,"computed_at":"2026-11-08T05:47:12Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"on_site","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"explicit","locations":["Houston, United States","Lafayette, United States"],"countries":["US"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":null,"experience_years_min":5,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"Azure","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Model Context Protocol","optional":false},{"name":"Windows","optional":false},{"name":"Windows Server","optional":false}],"status":"live","first_seen_at":"2026-11-03T21:20:48Z","employer_posted_date":"2026-11-03","last_verified_at":"2026-11-08T21:08:40Z","board_verified":true,"closed_at":null,"days_open":5,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":5},"description":"Job Description\nThe Senior IT Support Administrator is the public face of OT Services and provides end users with IT support to facilitate Fugro’s vessels and field operations, remote operations and processing of data collected during those operations. He/She actively promotes standards for IT infrastructure and services, and best practices used for support. Has a good understanding of the needs of the Fugro business stakeholders and the challenges faced by end users in the field. Proactively identify areas of improvement regarding the support process and tools and proposes solutions to management.\nThe Senior IT Support Administrator works closely with all stakeholders seeking support to ensure timely resolution of their issues. Acts as 2nd line escalation point for Support Assistants and Administrators. Liaises with OT Services Deployment Team to support deployment of standard infrastructure and systems. Ensure sufficient information is provided to ensure ease of support once systems are in operation. Liaises with OT Services Architecture Team to support implementation of infrastructure and systems updates and roll out of new standards and policies. Ensure sufficient information is provided to ensure ease of support post roll-out. Co-ordinates support activities with external vendors where necessary.\nJob Responsibilities\nLead by example and place Quality, Health & Safety, Security, and the protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk.\nProvides a first point of contact for end users in the field and remote operations centers.\nRoster based 24/7 support standby basis.\nTriages tickets and requests and escalates to responsible department/group.\nMonitors system and handles alerts according to procedure or escalates.\nImplements standard solutions and completes standard tasks according to instruction.\nMonitors the status of open tickets and provide weekly reporting on outstanding tickets (backlog) to the parties responsible.\nCompletes periodic system maintenance tasks and reports on these, including system patching, backup and standard restore tasks.\nCoordinates purchasing and logistics in support of hardware maintenance and in response to monitoring alerts.\nAssists with infrastructure and systems configuration in support of implementations when required.\nCoordinates the roll out of systems updates and roll out of new standards and policies when required.\nSupports cyber security initiatives and directly responds to cyber issues reported by field personnel and escalates where necessary in accordance with defined procedures.\nCreates IT infrastructure and systems support related work instruction documentation when required.\nProactively identify areas of improvement regarding the support process and tools and propose solutions to management.\nThe ability and willingness to share their knowledge with co-workers, both formally and informally as appropriate.\nResponsible for provision of appropriate training to other team members.\nJob Requirements\nAuthorized to work in the United States, without restrictions.\nA High School diploma or equivalent required.\nPossess an Associates or Bachelors degree Information Technology, Computer Science or related subject preferred.\nHave 5 years or more experience of IT service management process (ITIL) and ITSM tools. Broad technical knowledge on both desktop and server infrastructure, and Enterprise applications.\nTechnical knowledge across multiple platforms (Windows, Linux).\nRecognised certifications are seen as a plus: Microsoft Certification (Windows Support, Windows Server, Office365, MS Exchange, Azure, MCP), ITIL4, Cisco CCST/CCNA.\nStrong customer services skills.\nExperience in working in a global/regional environment.\nWhat’s in it for you?\nAt Fugro, our people are our number one priority and central to our purpose to create a safe and livable world. Our values set the foundation for our unique culture: we are determined to deliver, we prepare for tomorrow, we do what’s right, and we build trust. Our talent philosophy is seeded by our values and fueled by a passion for learning, developing leadership behaviors, transparency, and accountability.\nFugro offers opportunities to sharpen skills and provide career growth through on-the-job learning experiences, LinkedIn Learning access, business and technical training, and leadership development programs.\nWe value the mental, physical, and financial health of our employees and their families and offer a variety of flexible work models. Fugro USA’s comprehensive benefits package also ensures you have choices that fit your needs at any life stage.\nHow to apply?\nIf you are interested in this role we look forward to discussing this opportunity withyou. Please click on our ‘apply’ button and upload your resume and cover letter.\nDisclaimer for recruitment agencies:\nFugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated.\nFugro USA posting Disclaimer\nFugro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors.\nIndividuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly at 713-369-5699 or .\nKnow Your Rights: Workplace discrimination is illegal","description_format":"text","description_chars":5737,"description_truncated":false,"requirements":{"experience_years_min":5,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"high_school","optional":false},"security_clearance":false,"languages":[]},"benefits":["Flexible schedule"],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Wind Energy","Geological Survey","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-11-03T21:20:48Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 2","filings_12m":2,"filings_prev_12m":0,"green_card_filings_12m":0,"median_offered_wage_usd":92500,"route":null,"cap_exempt":false,"checked_at":"2026-11-08T10:45:15+00:00","sources":["US Department of Labor: LCA disclosure data (H-1B, H-1B1, E-3)"],"filings_for_role_12m":0}],"liveness":{"score":63,"band":"ok","label":"Likely open","p_open":1,"p_active":0.632,"p_room":1,"age_days":4,"expected_fill_days":30,"reasons":["conf:25","stale_co","velocity","win:early","comp:brand"],"computed_at":"2026-11-08T05:47:12Z"},"pay":null,"html_url":"https://alion.io/job/fugro-senior-it-support-administrator-2","json_url":"https://alion.io/job/fugro-senior-it-support-administrator-2.json","meta":{"generated_at":"2026-11-09T05:19:48Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":307,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-11-10T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.1,"usd":0.01,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12180},"rest":"https://alion.io/mcp/rest/get_company?id=12180"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffugro-senior-it-support-administrator-2"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":2,"usd":0.2},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffugro-senior-it-support-administrator-2"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.1,"usd":0.01},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffugro-senior-it-support-administrator-2"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fugro-senior-it-support-administrator-2\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffugro-senior-it-support-administrator-2"}],"agent":{"mcp":"https://alion.io/mcp/jobs","mcp_open":"https://alion.io/mcp/open","next":[{"tool":"get_job","arguments":{"id":3706682}},{"tool":"search_jobs","arguments":{"company":"fugro.com","detail":"compact"}},{"tool":"match_people","arguments":{"job_id":3706682},"note":"people open to offers who fit this vacancy"}],"note":"The same data through MCP tools: https://alion.io/mcp/open needs no sign-in (compact searches, postings, people); https://alion.io/mcp with an Alion account has everything. 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