{"id":91437,"url":"https://alion.io/job/fugro-senior-it-support-administrator","title":"Senior IT Support Administrator","company":{"id":12180,"name":"Fugro","domain":"fugro.com","url":"https://alion.io/company/fugro","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"Workday","truth_index":{"grade":"B","score":81,"open_postings":22,"ghost_share":0,"stale_share":0.773,"repost_share":0,"time_to_fill_p50_days":32,"computed_at":"2026-10-20T05:45:00Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":"full_time","work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Perth, Australia","Balcatta, Australia"],"countries":["AU"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":50000,"max_usd":133000,"period":"year","method":"global_role_cell_scaled_by_country","sample_n":800},"experience_years_min":null,"visa_sponsorship":true,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Linux","optional":false},{"name":"Windows","optional":false}],"status":"live","first_seen_at":"2026-08-13T00:00:00Z","employer_posted_date":"2026-08-13","last_verified_at":"2026-10-20T16:35:10Z","board_verified":true,"closed_at":null,"days_open":68,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":68},"description":"Job Description\nThe Opportunity\nWe are seeking an experienced IT Systems Support Administrator to join our Perth team and help keep Fugro’s global marine operations running smoothly. In this role, you’ll support the critical IT systems that power our vessels, remote field environments and geodata workflows, ensuring safe, efficient and reliable operations worldwide. You will work across a fast-paced, highly varied technical landscape, drawing on your background in IT support or system administration to troubleshoot, maintain and enhance the systems our teams depend on every day. If you thrive in dynamic operational settings and want your expertise to have real-world impact, this role offers the chance to contribute directly to mission-critical global operations.\nYour duties include but are not limited to the below:\nAct as the first point of contact for end users in the field or remote operations centers and as 2nd line escalation point for Support Assistants and Administrators;\nLiaise with Operational Technology (OT) Services teams to support deployment of standard infrastructure and systems as well as monitor systems and handle alerts according to procedures;\nMonitor the status of open tickets and provide weekly reports to the responsible parties while implementing standard solutions and completing tasks as instructed;\nComplete periodic system maintenance tasks and report on these including system patching, backup and standard restore tasks;\nCoordinate purchasing and logistics for hardware maintenance, the roll out of systems updates and in response to monitoring alerts;\nSupport cyber security initiatives and respond to cyber issues reported by field personnel and escalate where necessary;\nGenerate support activities with external vendors and create IT infrastructure and systems support related work instruction documentation when required.\nWho are we\nWe are Fugro, the world’s leading Geo-data specialist, focused on collecting and analysing data about the Earth’s surface and the structures built upon it. With clients spanning land, sea, and space, our respected reputation is grounded in valuing our employees as our greatest asset, a steadfast commitment to delivery excellence, and an innovative approach that leverages cutting-edge technology to solve our clients' challenges.\nThe Operational Technology (OT) Services team is part of Fugro’s global IT Infrastructure andSecurity team. At OT Services we provide IT support to facilitate Fugro’s vessels and field operations, remote operations and processing of Geo-data collected during those operations. Within OT Services, the Deployment team coordinates and executes full scale deployment of IT infrastructure onboard Fugro's marine vessels operating globally.\nHow we work\nAt Fugro, we embrace a collaborative way of working where people are encouraged to be themselves, recognising that diverse voices and cultures contribute unique perspectives, spark creativity, and drive innovation.\nWe aim to help our people grow toward their full potential by promoting alignment, autonomy, and personal accountability, within a supportive, knowledge-sharing environment. While we value the flexibility of remote work, we also value face-to-face interactions, whiteboard discussions and sharing a meal together.\nAbout You\nYour success in securing this role will require:\nTertiary degree or certificate in Information Technology, Computer Science or related fields;\nProven experience in similar roles or work within the marine/offshore industries with good understanding of IT service management process (ITIL) and ITSM tools;\nSolid technical knowledge on both desktop and server infrastructure, enterprise applications and multiple platforms such as Windows & Linux;\nPro-active and dynamic approach to work with the ability to demonstrate critical thinking and problem-solving skills using appropriate data analysis, interpretation;\nStrong communications skills to interact effectively at all organizational levels and able to generate written instructions and support documentation.\nFugro offers\nOngoing, hybrid work from home arrangement | Flexible start and finish times\nCompetitive compensation | Annual salary reviews\n12 week Parental Leave policy\nSalary continuance insurance\nCulture that supports career development, training and progression\nAn inclusive and diverse group of colleagues who happily share knowledge\nFriendly and supportive environment - feel free to be yourself\nNew office | Walking distance from train stations | Red Cat bus\nGlobal, progressive company with industry leading innovation and cutting-edge technology\nHow to apply\nPlease ensure your CV is up to date, with relevant information clear and succinct and follow the application prompts.\nCandidates will be asked to provide evidence of Australian working rights to be considered for this position (visa sponsorship is not offered).\nFugro reserves the right to close this advert at any time.\nApplications or interest via recruitment agencies will not be accepted at this time.\nDisclaimer for recruitment agencies:\nFugro does not accept any unsolicited applications from recruitment agencies. Acquisition to Fugro Recruitment or any Fugro employee is not appreciated .","description_format":"text","description_chars":5228,"description_truncated":false,"requirements":{"experience_years_min":null,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":null,"security_clearance":false,"languages":[]},"benefits":["Hybrid work","Parental leave"],"hiring_locations":[{"name":"Australia","iso":"AU","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Marine & Ocean Engineering","Wind Energy","Geological Survey","Engineering Services"],"lifecycle":[{"event":"open","at":"2026-08-13T00:00:00Z"}],"visa":[],"liveness":{"score":13,"band":"cold","label":"Long shot","p_open":1,"p_active":0.447,"p_room":0.28,"age_days":68,"expected_fill_days":32,"reasons":["conf:6","stale_co","velocity","win:tail","crowd:brand"],"computed_at":"2026-10-20T05:45:00Z"},"pay":null,"html_url":"https://alion.io/job/fugro-senior-it-support-administrator","json_url":"https://alion.io/job/fugro-senior-it-support-administrator.json","meta":{"generated_at":"2026-10-20T18:48:43Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":21626,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-21T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":12180},"rest":"https://alion.io/mcp/rest/get_company?id=12180"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffugro-senior-it-support-administrator"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffugro-senior-it-support-administrator"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffugro-senior-it-support-administrator"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fugro-senior-it-support-administrator\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffugro-senior-it-support-administrator"}]}