{"id":4327654,"url":"https://alion.io/job/fujifilm-sr-project-team-support-engineer","title":"Sr Project Team Support Engineer","company":{"id":9349,"name":"Fujifilm","domain":"fujifilm.com","url":"https://alion.io/company/fujifilm-holdings","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"iCIMS","truth_index":{"grade":"A","score":100,"open_postings":5,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":12,"computed_at":"2026-11-14T05:58:10Z"}},"role":"Support","role_family":"Support","seniority":"senior","employment_type":null,"work_mode":"remote","remote_scope":"stated_countries","remote_scope_basis":"posting_text","remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["United States"],"countries":["US"],"hiring_countries":["US"],"hiring_countries_total":1,"salary":null,"salary_estimate":null,"experience_years_min":7,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"ISO 13485","optional":false},{"name":"DICOM","optional":true},{"name":"HL7","optional":true},{"name":"Oracle","optional":true},{"name":"SQL","optional":true},{"name":"VMWare","optional":true},{"name":"Windows","optional":true}],"status":"live","first_seen_at":"2026-11-15T02:13:32Z","employer_posted_date":"2026-11-15","last_verified_at":"2026-11-15T02:13:32Z","board_verified":true,"closed_at":null,"days_open":0,"trust":{"level":"ok","repost_count":null,"flags":[],"days_open":0},"description":"Position Overview\nThe Senior Projects Support Engineer provides highly visible remote technical, applications and system admin support for HCUS customers. Primarily supports TAC and MI Service with the management, execution, and administration of operational, billable, and more in-depth projects and support. Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors which may include customer impact, HCUS business priorities, and regulatory requirements. Normally receives little instruction on day-to-day work, and general instructions on new assignments. Offers mentorship to new incumbents on technical and product knowledge and department operating procedures. To meet customers’ needs, working outside of normal business hours and holidays is required.\nCompany Overview\nAt FUJIFILM Healthcare Americas Corporation, we’re on a mission to innovate for a healthier world, and we need passionate, driven people like you to help us get there. Our cutting-edge healthcare solutions span diagnostic imaging, enterprise imaging, endoscopic and surgical imaging, as well as in-vitro diagnostics.\nBut we don’t stop at healthcare; our Non-Destructive Testing (NDT) team harnesses advanced radiography solutions to keep transportation infrastructure, aerospace, and oil and gas assets safe and running smoothly.\nReady to innovate, collaborate, and make a difference? Join us and bring your big ideas to life while working in a dynamic, flexible environment that fuels your creativity and drive.\nOur headquarters is in Lexington, Massachusetts, an inspiring healthcare research hub in a historic town.\nFujifilm is globally headquartered in Tokyo with over 70,000 employees across four key business segments of healthcare, electronics, business innovation, and imaging. We are guided and united by our Group Purpose of “giving our world more smiles.” Visit: https://www.fujifilm.com/us/en/about/region/careers\nJob Description\nDuties and Responsibilities:\nProcess and manage turn over to service Audits from various internal teams.\nManage and administrate MI service operational applications. Automate, Control, XTAM, SecureLink.\nManage back-end reporting process to assist in License Compliance.\nManage billable projects handled by the TAC.\nMaintain and manage multiple SalesForce queues for assisting the overall TAC goals.\nWork with Sales and other internal teams to provide the passing of profitable opportunities that come into TAC.\nAssesses hardware, software and network related issues on customer systems and provides solutions for repairs by performing remote troubleshooting, diagnostic evaluations and routine inspections on medical imaging systems, equipment and components sold or serviced by the company.\nProvide product module and/or sub-module specific advanced support, guidance and assistance to Customer Support Engineers and other staff.\nLiaise with engineering development and support staff to analyze product malfunctions requiring engineering action, assists with escalations and delivers the results to other staff members.\nCollaborate with other internal and external groups on solving complex technical issues and developing innovative solutions.\nEffectively document problems and solutions into a product knowledge database.\nAssists in developing troubleshooting guides, bulletins, software files and similar resources on existing products.\nLearn and remain compliant with all regulatory and quality requirements.\nOccasionally participates in customer site visits, as necessary.\nMaintain an expert working knowledge of current medical imaging products and related technologies by staying abreast with the latest industry / technology advances through continuous education.\nShort notice and / or overnight travel, as required, to work on customer systems.\nWorks cross-functionally as required and handles other duties as assigned.\nMaintain a high level of success with the teams Key Performance Indicators.\nCustomer Satisfaction-measured on individual satisfaction factors.\nAvailability to answer calls, call handling, communication, and documentation skills.\nTimely support case closures.\nCompletion of assigned projects on schedule.\nCompletion of provided trainings.\nAdheres to the Company's quality and regulatory compliance requirements, without exception, and ensures that all job duties inherent in the position description are performed in accordance with established policies and procedures.\nComply with all applicable U.S. Food and Drug Administration (U.S. FDA) medical device regulatory requirements, applicable ISO 13485 standard requirements and all other applicable laws, regulations, and standards.\nComply with and pass all requirements for vendor credentialing as part of gaining access to hospitals and facilities to perform assigned job duties. \nPreferred Skills:\nWorking knowledge of Windows OS (Microsoft Server 2012, 2016, 2019, 2022+), networking, SQL Server and Oracle.\nAdvanced knowledge of Synapse workflows and their implementations.\nAdvanced knowledge in Synapse application front end.\nAdvanced knowledge of medical informatics hardware (VMWare and Storage Solutions).\nExperience with clinical data transfer protocols and interfaces (HL7 and DICOM).\nIndustry-specific certifications in relevant technical background (Microsoft, VMWare, Cisco certifications).\nSecurity Certifications (Security + or the equivalent).\nQualifications:\nMinimum of 7 years of industry related professional experience.\nConnectWise Certification for Automate.\nAdvanced working knowledge of current network technologies.\nAbility to achieve results and meet goals in a fast-paced, team environment.\nSuperior communication and interpersonal skills, excellent phone manner.\nAbility to make independent decisions based on interpretation of technology data and product knowledge.\nExcellent organizational and multi-tasking skills.\nPhysical requirements:\nThe position requires the ability to perform the following physical demands and/or have the listed capabilities:\nThe ability to sit up 75-100% of applicable work time.\nThe ability to use your hands and fingers to feel and manipulate items, including keyboards, up to 100% of applicable work time.\nThe ability to stand, talk, and hear for 75% of applicable work time.\nThe ability to lift and carry up to ten pounds up to 20% of applicable work time.\nTravel:\nOccasional (up to 10%) travel may be required based on business need.\nIn the event that COVID-19 vaccine mandates issued by the federal government, or by state or local government become effective and enforceable, the Company will require that the successful candidate hired for positions covered under relevant government vaccine mandate(s) be fully vaccinated against COVID-19, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.\nApplicants to positions where vendor credentialing or other similar requirements exist to enter facilities will be required to comply with the credentialing requirements of the facilities, including complying with vaccine requirements.\nFor all positions, the Company encourages vaccination against COVID-19 and requires that the successful candidate hired be willing to test for the COVID-19 virus periodically and wear a face covering indoors as required, absent being granted an accommodation due to medical or sincerely held religious belief or other legally required exemption.\n#LI-Remote\nEEO Information\nFujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.\nADA Information\nIf you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department ( or (330) 425-1313).","description_format":"text","description_chars":8123,"description_truncated":false,"requirements":{"experience_years_min":7,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"phd","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"United States","iso":"US","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["Advanced Materials","Digital Cameras & Photography","CRO & CDMO Services","Printers & Scanners"],"lifecycle":[{"event":"open","at":"2026-11-15T02:13:32Z"}],"visa":[{"country":"US","licensed_sponsor":true,"adverts_offering_sponsorship_24m":0,"sanctioned_now":false,"evidence":"H-1B filings in 12 months: 1 · green card filings: 1","filings_12m":1,"filings_prev_12m":1,"green_card_filings_12m":1,"median_offered_wage_usd":122500,"route":null,"cap_exempt":false,"checked_at":"2026-11-14T07:33:33+00:00","sources":["US Department of 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