{"id":2122564,"url":"https://alion.io/job/fujitsu-digital-workplace-hybrid-it-solution-architect","title":"Digital Workplace & Hybrid IT - Solution Architect","company":{"id":896,"name":"Fujitsu","domain":"fujitsu.com","url":"https://alion.io/company/fujitsu-poland-sp-z-o-o","size_band":"5000+","is_staffing_agency":false,"employer_type":"direct","is_intermediary":false,"listed_via":null,"ats_vendor":"SuccessFactors","truth_index":{"grade":"A","score":100,"open_postings":6,"ghost_share":0,"stale_share":0,"repost_share":0,"time_to_fill_p50_days":6,"computed_at":"2026-10-24T06:02:35Z"}},"role":"Solutions","role_family":"Solutions","seniority":"staff","employment_type":null,"work_mode":"hybrid","remote_scope":null,"remote_scope_basis":null,"remote_working_hours":null,"hiring_geo_confidence":"structured","locations":["Singapore"],"countries":["SG"],"hiring_countries":[],"hiring_countries_total":0,"salary":null,"salary_estimate":{"min_usd":62000,"max_usd":120000,"period":"year","method":"role_seniority_country_remote_cell","sample_n":27},"experience_years_min":8,"visa_sponsorship":false,"relocation_package":false,"has_equity":false,"technologies":[{"name":"AIOps","optional":false},{"name":"AWS","optional":false},{"name":"Azure","optional":false},{"name":"GCP","optional":false},{"name":"ITIL","optional":false},{"name":"ITSM","optional":false},{"name":"Service Desk","optional":false},{"name":"ServiceNow","optional":false},{"name":"Shift-Left Security","optional":false}],"status":"closed","first_seen_at":"2026-10-09T00:04:58Z","employer_posted_date":"2026-10-09","last_verified_at":"2026-10-23T06:54:03Z","board_verified":false,"closed_at":"2026-10-23T06:54:03Z","days_open":14,"trust":{"level":"not_scored","repost_count":null,"flags":[],"days_open":14},"description":"We are seeking a Solution Architect (Hybrid IT and Digital Workplace) to lead the design and positioning of integrated managed services for enterprise customers. The role will retain a strong focus on Digital Workplace services while providing sufficient Hybrid IT capability to shape end-to-end solutions spanning infrastructure, workplace, cloud operations, service management and service integration.\nThe primary responsibility is to architect Digital Workplace services covering Modern Service Desk, Field Services, Onsite Support, End-User Computing, endpoint management, virtual desktops, application delivery, collaboration services, Digital Experience Management (DEX), automation, conversational AI and employee experience. The role will also integrate relevant Hybrid IT managed services, including hybrid cloud, compute, storage, backup, virtualisation, infrastructure monitoring, platform operations and operational resilience, into a cohesive service model.\nResonsibilities:\nStrategy & Leadership\nLead the recommendation, development and evolution of the company’s Digital Workplace managed services strategy and roadmap, aligned with the broader Hybrid IT portfolio.\nDrive customer transformation initiatives across workplace support, end-user computing, cloud-enabled workplace, infrastructure operations and employee experience.\nConduct service maturity assessments to identify operational gaps, cost inefficiencies, experience issues, technical debt and opportunities for standardisation, consolidation and automation.\nEvaluate emerging technologies such as conversational AI, generative AI, automation, AIOps, DEX and observability platforms, and recommend practical adoption roadmaps.\nProvide architecture leadership and design assurance to ensure solutions are scalable, secure, supportable and aligned with delivery capability.\nPromote repeatable service blueprints, standard offerings and reusable solution patterns across DWP and supporting HIT services.\nPresales & Managed Services Solutioning\nLead customer discovery sessions to understand business objectives, user experience challenges, technology landscape, operating constraints, service levels and transformation priorities.\nLead or support RFI, RFP and RFQ responses by developing technical proposals, service models, operating frameworks, architecture diagrams, transformation roadmaps and solution narratives.\nDefine end-to-end managed service scope, service boundaries, assumptions, dependencies, exclusions, responsibilities and third-party interfaces.\nDesign integrated services covering Digital Workplace and Hybrid IT services incorporated to provide a complete customer solution.\nDevelop target operating models covering service towers, roles, RACI, governance, escalation, service integration and interfaces between global, regional, local and partner delivery teams.\nDefine resource and effort assumptions based on service volumes, locations coverage, support hours, SLAs, and automation strategy.\nContribute to pricing and commercial models, including tooling, licences, transition effort, service resources, risk contingencies and optimisation levers.\nArticulate value propositions linked to user experience, productivity, service quality, resilience, cost efficiency, automation and measurable business outcomes.\nLead internal solution reviews, risk assessments and governance approvals, ensuring alignment between solution scope, costing, contractual commitments and delivery capability.\nDigital Workplace Architecture & Service Design\nDesign end-to-end Digital Workplace architectures across:\nModern Service Desk (Omnichannel support, shift-left strategies, Knowledge Management)\nField Services and Onsite Support models (coverage, dispatch, SLA design, site-based support)\nConversational AI and Chatbots for self-service and ticket deflection\nAutomation (workflow automation, remediation scripts, integration with ITSM tools)\nDigital Experience Management (DEX) tools for endpoint visibility and user experience optimization\nEnd-user computing environment (devices, OS lifecycle, application delivery, and endpoint management)\nDefine target operating models, service transition approaches, and continuous improvement frameworks.\nDevelop architecture standards, service blueprints, and integration patterns across ITSM and enterprise systems.\nEnsure solutions are scalable, user-centric, measurable (XLAs/SLAs), and aligned with ITIL best practices.\nDesign tool-agnostic architectures while leveraging platforms such as ServiceNow where applicable.\nHybrid IT Managed Services Integration\nThe role is expected to shape, integrate and govern relevant HIT managed services with support from domain specialists, including:\nDesign end-to-end Hybrid IT architectures across:\nOn-premises data centers (compute, storage, backup, disaster recovery)\nPrivate cloud and virtualization platforms\nPublic cloud environments (Azure, AWS, GCP), including landing zones and workload design\nNetwork, connectivity, identity, and security integration\nDefine target-state architectures, transition strategies, and key assumptions.\nDevelop architectural frameworks, standards, and models to guide solution design and delivery.\nEnsure all solutions are scalable, secure, resilient, and aligned with industry best practices.\nStakeholder & Delivery Collaboration\nCollaborate with cross-functional stakeholders to gather business, operational, and technical requirements.\nConduct discovery workshops covering service desk operations, user journeys, support models, tooling, and experience challenges.\nWork closely with delivery teams to ensure alignment between solution design, transition approach, and operational execution.\nCollaborate with automation, AI, and platform teams to embed innovation into service offerings.\nPartner with governance, risk, and compliance teams to ensure adherence to enterprise security and data policies.\nSkillsets & Qualifications\nBachelor’s degree in Information Technology, Computer Science, or a related field.\nMinimum of 8 years of experience in presales, solution architecture, and managed services within enterprise environments.\nStrong experience designing Digital Workplace services including Service Desk, End-User Computing, Modern, Endpoint Services, and Field Services. Exposure to Conversational AI, chatbot technologies, automation tools, and DEX platforms is highly desirable.\nWorking knowledge of Hybrid IT managed services across cloud, compute, storage, virtualisation, backup, monitoring and infrastructure operations.\nStrong understanding of ITIL and ITSM practices, including Incident, Request, Problem, Change, Knowledge, Configuration and Service Level Management.\nHands-on or architectural experience with ITSM platforms such as ServiceNow, including workflows, integrations, AIOps, automation and reporting capabilities.\nExperience in designing service operating models, SLAs/XLAs, service integration, resource models, transition approaches and continual improvement frameworks.\nStrong analytical and problem-solving skills, with the ability to translate business needs into practical, scalable service solutions.\nExcellent stakeholder management, communication, and presentation skills, with the ability to engage both technical and business audiences.\nProven ability to work across presales, consulting, and delivery teams in a fast-paced environment.\n#ASEAN1_Priority","description_format":"text","description_chars":7398,"description_truncated":false,"requirements":{"experience_years_min":8,"management_years_min":null,"team_size_min":null,"manages_managers":false,"education":{"level":"bachelor","optional":false},"security_clearance":false,"languages":[]},"benefits":[],"hiring_locations":[{"name":"Singapore","iso":"SG","kind":"country"}],"hiring_excludes":[],"relocation_offered":false,"industries":["IT Consulting & Digital Transformation","Systems Integrators","High-Performance Computing"],"lifecycle":[{"event":"open","at":"2026-10-09T00:04:58Z"},{"event":"close","at":"2026-10-23T06:54:03Z"}],"visa":[],"liveness":null,"pay":null,"html_url":"https://alion.io/job/fujitsu-digital-workplace-hybrid-it-solution-architect","json_url":"https://alion.io/job/fujitsu-digital-workplace-hybrid-it-solution-architect.json","meta":{"generated_at":"2026-10-24T20:06:03Z","cache_seconds":300,"methodology":"https://alion.io/methodology","terms":"https://alion.io/terms","contact":"https://alion.io/contact","api":"https://alion.io/developers","about":"Alion is a live layer of people, companies and AI agents: who they are, whether they are real and active right now, what they do and how to work with them, readable by people and by agents and paid per call.","catalog":"https://alion.io/catalog.json","usage":{"tier":"crawler_verified","counted_by":"address","units_charged":1,"used_today":29389,"day_limit":null,"remaining_today":null,"minute_limit":300,"resets_at":"2026-10-25T00:00:00Z"}},"offers":[{"id":"company.slices","title":"One company in depth, by slice","status":"live","price":{"credits":0.02,"usd":0.002,"plus_per_slice":{"credits":0.05,"usd":0.005}},"unit":"per company, plus each slice with data","note":"the employer in depth","call":{"mcp_tool":"get_company","arguments":{"id":896},"rest":"https://alion.io/mcp/rest/get_company?id=896"},"human":"https://alion.io/catalog?offer=company.slices&for=job%2Ffujitsu-digital-workplace-hybrid-it-solution-architect"},{"id":"market.stats","title":"A market slice: pay, demand and time to fill","status":"live","price":{"credits":1,"usd":0.1},"unit":"per slice","note":"pay, demand and time to fill for this role and place","call":{"mcp_tool":"market_stats"},"human":"https://alion.io/catalog?offer=market.stats&for=job%2Ffujitsu-digital-workplace-hybrid-it-solution-architect"},{"id":"job.search","title":"Open jobs by role, technology, place, pay and visa","status":"live","price":{"credits":0.02,"usd":0.002},"unit":"per posting in a list","note":"similar open postings","call":{"mcp_tool":"search_jobs"},"human":"https://alion.io/catalog?offer=job.search&for=job%2Ffujitsu-digital-workplace-hybrid-it-solution-architect"},{"id":"company.verify","title":"Is this company real and active right now","status":"pilot","price":null,"unit":"per company","request":{"url":"https://alion.io/catalog/request","method":"POST","body":"{\"offer\": \"company.verify\", \"for\": \"job/fujitsu-digital-workplace-hybrid-it-solution-architect\", \"note\": \"what you need it for\"}"},"human":"https://alion.io/catalog?offer=company.verify&for=job%2Ffujitsu-digital-workplace-hybrid-it-solution-architect"}]}